Greenworks 40pc Household Tool Kit

Thank you for sharing your feedback, Jennifer. We are sorry to hear that the tape measure did not perform as expected and understand how disappointing it is to experience a product issue soon after purchase. We also understand how frustrating it is to have to return a product after only a few days of use, and we appreciate you bringing this issue to our attention. While a tape measure may occasionally fail to retract properly if the blade becomes twisted, damaged, or obstructed, a new product should perform as intended right out of the package. We are glad to hear that the hammer and interchangeable bits met your expectations, but we understand that the overall experience was disappointing due to the tape measure failure. We value your feedback, as it helps us improve our products and quality standards. If you need assistance with any Greenworks product, we encourage you to visit the Greenworks YouTube channel for helpful product information and support videos. You can also contact our Customer Success team through the online chat feature on the Greenworks website or by calling 1-888-909-6757. Thank you for taking the time to share your experience with us.

Thank you for sharing your feedback. We are sorry to hear that the 40pc Household Tool Kit did not meet your expectations. We understand your concerns regarding the performance of several items in the kit, including the scissors, tape measure, and box cutter. The tools are designed to provide convenient support for a variety of everyday household tasks, and we regret that your experience did not reflect the quality you expected. We appreciate you bringing these concerns to our attention, as customer feedback helps us evaluate our products and improve future designs. If any of the tools arrived damaged or are not functioning as intended, please contact the Greenworks Customer Success Team with your purchase information so they can review the issue and assist with available support options. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757. Thank you for giving Greenworks a try and for taking the time to share your experience.

Thank you for sharing your honest feedback. We are sorry to hear the tape measure arrived damaged and did not retract properly on its first use. We understand how frustrating it is when an item in a new tool set does not perform as expected, and we appreciate you pointing out that the screwdriver and attachments have been useful. For the tape measure, we recommend checking that the blade is not bent or obstructed and avoiding forcing it to retract, as this could cause further damage. Since the tape measure was defective out of the box, we encourage you to contact Greenworks Customer Success at 1-888-909-6757 or through chat on Greenworks Tools website for assistance with the issue. We appreciate your feedback and will share your comments with our team.

Hi Lorena, We’re sorry to hear that some of the tools were missing from your household tool kit upon arrival. We understand how disappointing and frustrating that can be, especially when expecting to receive a complete set ready for use. Because missing components can sometimes occur due to packaging or shipping issues, we recommend contacting Greenworks Customer Support directly so our team can review the contents with you and help determine the best way to assist further. When reaching out, it may also be helpful to have photos of the kit contents and packaging available for reference. Greenworks Customer Support can be reached at 1-888-909-6757 or through Live Chat on our website, and we would be happy to assist.