Western Digital My Passport 4TB - Black

A: Hello Bull, Please be informed that the WD My Passport 4TB uses a Micro-B USB connector, supporting USB 3.2 Gen 1 and USB 2.0 interface, with transfer rate up to 5Gb/s.

A: Hi, thank you for reaching out about Western Digital My Passport 4TB - Black. The Western Digital My Passport 4TB (UPC: 718037869438 / Model: WDBPKJ0040BBK-WESN) features a USB 3.0 / USB 3.2 (Gen 1) Micro-B connector port directly on the hard drive enclosure. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, Please be informed that WD My Passport Portable Hard Drive is a plug and play device which designed for Windows and Mac operating system. We have not tested the drive on mobile devices or an iPhone. Therefore, we recommend you to move the data from phone to computer or vice versa using your computer. For more information about the drive, please refer to the link: https://products.wdc.com/library/AAG/ENG/4078-705155.pdf

A: Hi, thanks for reaching out about the Western Digital My Passport 4TB – Black No, photos from an iPhone 6s cannot be downloaded directly to this drive. The My Passport connects via USB to a computer, not directly to an iPhone. To transfer photos, you’ll need to: Connect your iPhone 6s to a computer Connect the My Passport drive to the same computer Copy the photos from the iPhone to the external drive Some users use adapters or third‑party apps, but a computer is required for this process. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hello, Please be informed that WD My Passport External drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. You could use Acronis True Image for Western Digital on Windows and Mac operating system for automatic backup. You could refer to the link mentioned for using Acronis : https://support en.wd.com/app/answers/detailweb/a_id/30022/kw/acronis If you are facing any issue, please contact us at https://support-en.wd.com/app/ask/session/ the customer support team will contact you as soon as possible.

A: Hi, thank you for reaching out about Western Digital My Passport 4TB - Black. You do not strictly need Acronis True Image for Windows 11, but it is recommended, as older WD backup software is likely incompatible. While you can manually drag-and-drop files or use built-in Windows backup, Acronis is provided for free by WD to enable automatic full-system backups and scheduled protection. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Rob, Please be informed that the WD My Passport External Portable drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. We recommend you to please check with your host device vendor for more compatibility information. For more information about the drive please refer to the link: https://products.wdc.com/library/AAG/ENG/4078-705155.pdf

A: Hi, thanks for reaching out about the Western Digital My Passport 4TB - Black Yes, the Western Digital My Passport 4TB is compatible with the Tablo streaming device, including the newer 4th Generation models. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day between 7 am and 11 pm CST.

A: Hi Sandy, Please be informed that you could use Acronis True Image for Western Digital to backup your computer to the drive. Please refer to the following link: https://support-in.wd.com/app/answers/detailweb/a_id/15564/ If you are facing any issues, please contact us at https://support-en.wd.com/app/ask/session/

A: Hi, thanks for reaching out about Western Digital My Passport 4TB - Black. Yes, you can use a Western Digital My Passport 4TB drive to back up your Windows 10 PC. In fact, these drives are a very common choice for this purpose. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi KathyP, thanks for reaching out about Western Digital My Passport 4TB - Black Yes, the WD My Passport 4TB (Black) can be used to transfer data with a thumb drive, but not directly. You'll need to connect both the My Passport and the thumb drive to a computer (like a laptop or desktop) and then transfer the files using the computer's file management system. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi KathyP, Yes, you can transfer data between the My Passport drive and the thumb drive, but you will need a computer as the middle device. Plug both in, and then copy the files. If you are facing any issues please contact us at https://support-en.wd.com/app/ask/session/ we will be happy to assist you.

A: Hi Wildflower, thanks for reaching out about the Western Digital My Passport 4TB - Black. Yes, you download movies to play on my pc laptop. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hello, Please be informed that the WD My Passport Portable Hard Drive is a plug 'n' play device designed and tested for Windows & MacOS. We would like to inform you that you can download the movies on your computer and then transfer them to the drive via copy and paste. We have not tested the drive with mobile devices and iPad, so we recommend you to move the data from phone to drive using your computer. If you're having any issues with the drive, kindly open a ticket at (https://support-en.wd.com/app/askweb)

A: Hello, We are sorry your drive stopped working. We understand how disappointing this is. Please contact our support team at https://support-en.wd.com/app/ask/session and we'll be happy to review your available support options.

A: Hi Music tunes, thanks for reaching out about Western Digital My Passport 4TB - Black. We apologize for the issue you are experiencing and have a few suggestions that may help: While data recovery may be an option, but as far as repairing once the disk platters are giving issues the drive needs to be replaced. We would suggest reaching out to Wester Digital, for data backup or if they have any repair options. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, Thank you for reaching out to us. Please know that the WD My Passport drive is a plug and play external drive and it is of the model available in Western Digital. This drive comes with Automatic backup that's easy to use, a password protection feature + 256-bit AES hardware encryption, and the best and comfortable slim design. For more info, please visit: https://www.westerndigital.com/en-in/tools/documentRequestHandler?docPath=/content/dam/doc-library/en_us/assets/public/wd/product/external-storage/my_passport/my-passport-new/product-overview-wd-my-passport.pdf

A: Hi Layth I, thanks for reaching out about the Western Digital My Passport 4TB - Black. The Western Digital My Passport 4TB - Black The My Passport™ drive comes equipped with WD Backup™ software with password protection, and drive management. WD Discovery™ software lets you connect to popular social media and cloud storage services. The Western Elements Digital Storage Drive does not include software. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST.

A: Hello, Thank you for contacting us. Please be informed that WD My Passport External drive comes preformatted in NTFS format for Windows OS. However, In order to use the drive for macOS you can reformat the drive to APFS file system compatible on Mac by using this link: https://support-en.wd.com/app/answers/detailweb/a_id/8200/ Please note that reformatting is a data destructive process, please backup data from the drive before reformatting it. For Time Machine backup and restore from MacOS to WD External Drive please refer to the link: https://support-in.wd.com/app/answers/detailweb/a_id/18952/ If you are facing any issue, please open a support ticket at https://support-en.wd.com/app/ask/session, the customer support team will contact you as soon as possible.