Q&A(7)
Q: Are all of these scents actually "Moisture Loving" or is it only the specific one labeled that way on the bottle?
A: Hello! While all of our hand washes are designed to gently cleanse the skin without stripping, our Watermelon + Fresh Mint Moisture Loving hand wash also contains Coconut Oil to boost moisture and leave hands soft and smooth.
submitted byRaw Sugar - 4 months agoBrand expert
Q: Does this hand soap kill germs or bacteria?
A: Hello! Our Hand Wash is not antibacterial; rather, it's a gentle formula made with clean, vegan ingredients to thoroughly cleanse and refresh your skin.
submitted byRaw Sugar - 1 year agoBrand expert
Q: Does the hand scrub have small cleansing beads to exfoliate?
A: Hi Dee! This hand wash is not a scrub, so it does not contain cleansing beads. This is a liquid formula designed to gently cleanse skin without stripping its moisture, leaving your hands refreshed and delightfully scented!
submitted byRaw Sugar - 1 year agoBrand expert
Q: Is this soap antibacterial?
A: Hello! Our liquid hand wash is not antibacterial. This is formulated with a blend of natural and nutrient-dense Cold Press Extracts to gently but thoroughly cleanse, nourish and revive hands while leaving them delightfully scented.
submitted byRaw Sugar - 2 years agoBrand expert
Q: Is the fragrance from natural ingredients or synthetic?
A: Hi SB! We use the highest quality fragrances which do contain synthetics in our products and follow strict EU guidelines.
submitted byRaw Sugar - 2 years agoBrand expert
Q: Is this supposed to have a safety seal?
A: Hi JE! Our refill hand wash bottle does not contain a safety seal.
submitted byRaw Sugar - 2 years agoBrand expert
Q: Does this replace the old Vanilla scent?
A: Hello! This scent, has key notes: Cacao Blanc, Shea Butter, and Warm Vanilla. Think warm and clean, like fresh baked cookies!
submitted byRaw Sugar - 2 years agoBrand expert
Q: I can't get the pump to open no matter what I try. Any tips???? I'm ready to toss it.
A: Hi Sugar, our pumps simply just turn and then you can press and pump. If this does not work please contact us through our webpage for further support.
submitted byRaw Sugar - 5 years agoBrand expert
Q: Is there a difference in the brown and clear top rings on the bottles??
A: Hi Sugar! Due to the COVID19 Virus, demand for certain products have risen significantly. Some our packaging may have alternate packaging substitutions temporarily to maintain a continuous supply of the this product in order to keep our partners stocked. Our bamboo tops will be back soon! Thank you for supporting our mission!
submitted byRaw Sugar - 5 years agoBrand expert
Q: Is this hand soap safe for Septic systems?
A: Hi Sugar! Yes, our Raw Sugar personal care products are safe for septic systems. We hope you enjoy! Thank you for supporting our mission.
submitted byRaw Sugar - 6 years agoBrand expert