Q&A(6)
Q: Why is her nose turning silver after only a month of play?
submitted by MommaK - 5 months ago
A: Hi there, please send us an email to consumers@jakks.com, so we can best assist you. Thank you!
submitted byJAKKS Pacific Team - 5 months agoBrand expert
Q: The hair in the braid was coming out when we first got it. I figured I'd just re-braid her hair but it is all different lengths and wont stay in a braid. Does anyone else have this problem, or did we just get a random one and we need to exchange it?
submitted by Marisa - 5 years ago
A: Thanks for reaching out. Please send us an email - CustomerCare@jakks.com - so we can best assist you.
submitted byJAKKS Customer Care - 5 years ago
Q: Are there any other outfits that this doll can wear?
submitted by Krakurs - 5 years ago
A: This doll's outfit is attached to the doll as her outfit is specific to her outfit from the film.
submitted byJAKKS Customer Care - 5 years ago
Q: What is the item # on this doll?
submitted by Bob - 6 years ago
A: The item number is available in the description section for this doll. It is 086-07-1185.
submitted byJAKKS Customer Care - 5 years ago
Q: How tall is the doll?
submitted by Amy - 6 years ago
A: The Young Elsa doll stands at 11-12", however she has a soft body so cannot stand on her own.
submitted byJAKKS Customer Care - 5 years ago
Q: Is the clothing removable so that you could change her outfit if you wanted to?
submitted by SSS - 6 years ago
A: Young Elsa does not have removable clothing as her outfit is specific to her outfit from the film.
submitted byJAKKS Customer Care - 5 years ago