Apple iPhone 16 (128GB) - White
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4.3 out of 5 stars with 3640 reviews
4 out of 5 stars
3 September, 2026
originally posted on ATT.com
What you asked for
Well you asked!!! My first bill was ridiculous and unexpected!! First bill was over $400 and I phone 16 is no better than my 14. No big deal about my upgrade but a big bill. SMH never again!! Just a ripoff.
1 reply from AT&T CARE - Kevin team - 3 days ago
Thank you for sharing with us your honest review Michelle. We understand how alarming a higher-than-expected first bill can be. We want to review your account details, and help you get the plan that better suits your budget, and we also want to discuss trade in options to lower your monthly installment cost. 📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att 📞 800‑331‑0500 (or dial 611 from your AT&T phone)
5 out of 5 stars
3 September, 2026
originally posted on ATT.com
Good Choice
My granddaughter got the white 16 and loves it
1 reply from AT&T CARE - Isabella team - 5 days ago
It's very exciting to hear that you think this phone was a good choice for your granddaughter! The white color is a great option since it goes very well with a wide variety of cool cases and accessories. We highly recommend taking a look at the iPhone User Guide, which is a resource where your granddaughter can improve her iPhone experience even more! You can find it here: https://support.apple.com/guide/iphone/welcome/ios We love helping families stay connected. Thank for being part of our community!
5 out of 5 stars
21 August, 2026
originally posted on ATT.com
iPhone 16
The IPhone 16 works great
5 out of 5 stars
17 August, 2026
originally posted on ATT.com
My wife likes it
I got thi s for my wife and she is happy with it
1 out of 5 stars
15 August, 2026
originally posted on ATT.com
Phone is fine. ATT did not honor 2.99 price.
Bought this phone on 2.99 special. Have spoken with ATT TWICE. Still paying 8 bucks a month. This was for 2 phones. Will cost me 360 more over 36 months.
1 reply from AT&T CARE - Kevin team - 23 days ago
Hi Kevin, we are sincerely sorry to hear that we did not honor the promotional pricing for your two new phones. We completely understand your frustration with being overcharged each month and having to call us multiple times without a resolution. We want to audit your account and apply the correct promotional credits if it is associated to a system error, so please contact us through our official support channels: 📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att 📞 800‑331‑0500 (or dial 611 from your AT&T phone)
1 out of 5 stars
31 July, 2026
originally posted on ATT.com
Trash
Im having deficulties with this phone
1 reply from AT&T CARE - Kevin team - 1 month ago
Hi Luis, thank you for sharing your review with us, we are very sorry to hear that you are experiencing difficulties with your iPhone 16. We want your device to perform flawlessly, please send us a direct message so we can walk you through troubleshooting steps or explore your repair options. 📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att 📞 800‑331‑0500 (or dial 611 from your AT&T phone)
5 out of 5 stars
29 July, 2026
originally posted on ATT.com
Very good
Very good product and service
1 out of 5 stars
25 July, 2026
originally posted on ATT.com
Did not like my service
Well it sucks that’s I get crappy service where I live. So I’m switching carriers
1 reply from AT&T CARE - Pablo team - 1 month ago
Hi Sd1904. We're sorry to hear that the service coverage in your area is falling short of your expectations. We know how important a reliable network is, and we apologize for the inconvenience. We want to check the service status in your area and find the best way to sort this out. To get started, please fill out our secure form: 🔗 https://www.att.com/get-support/ For faster assistance, you can also DM our official support channels on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T.
5 out of 5 stars
25 July, 2026
originally posted on ATT.com
Sons 16
Love it, works great, recommend 💯
5 out of 5 stars
12 July, 2026
originally posted on ATT.com
Great deal for a great product!
Got a great deal and got my new phone, that I am super excited to use.
3 out of 5 stars
10 July, 2026
originally posted on ATT.com
iPhone 16
This iPhone has been my least favorite. The screen freezes sometimes, it’s a lot slower than my previous phone (iPhone 11), and sometimes I feel like the touch screen does not respond as it should
1 reply from AT&T CARE - Pablo team - 2 months ago
Hello, G Pimentel. We are so sorry to hear about the screen freezes on your new Apple iPhone 16. These performance issues should not happen on a brand-new device, and we apologize for this frustration. At AT&T, we want to help you get the most out of your device. We recommend trying these quick troubleshooting steps to see if they resolve the freezing: 1️⃣ Force restart your phone: Press and quickly release Volume Up, press and quickly release Volume Down, then hold the Side button until the Apple logo appears. 2️⃣ Update your iOS software to the latest version. 3️⃣ Free up storage space if your phone's memory is nearly full. 4️⃣ Reinstall or update any specific apps that cause the phone to freeze. 5️⃣ Reset all settings: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings (this will not delete your personal data). If the issue persists, please reach out to Apple Support for a device diagnostic: 🔗https://support.apple.com 📞1‑800‑275‑2273 If you ever need immediate, one-on-one help with your AT&T services, you can also DM us on our fastest support channels: X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for being a part of AT&T.
5 out of 5 stars
6 July, 2026
originally posted on ATT.com
My son loves his new iPhone. We upgraded his old.
My son loves his new phone!
2 out of 5 stars
1 July, 2026
originally posted on ATT.com
Decent phone
The phone is fine but the camera could definitely be better for the price.
1 reply from AT&T CARE - Kevin team - 2 months ago
We appreciate you sharing your thoughts on the new device. We want you to feel you're getting full value out of your purchase. Please connect with us so we can offer you assistance with the camera or walk you through newer models. You can get in touch with us via phone at 800‑331‑0500. Or, alternatively, you can DM us at one of our official social media channels for a faster response and resolution: 📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
5 out of 5 stars
25 May, 2026
originally posted on ATT.com
Love it
My God daughter loves her new ohone
5 out of 5 stars
24 April, 2026
originally posted on ATT.com
Great picture quality & storage is great, love it!
Great picture quality!!!!
5 out of 5 stars
17 April, 2026
originally posted on ATT.com
Great starter phone for teen
Easy to order and great phone for teen
5 out of 5 stars
8 April, 2026
originally posted on ATT.com
Great phone
Great phone! Great experience
5 out of 5 stars
3 April, 2026
originally posted on ATT.com
great phone
clean look and user friendly
1 reply from AT&T CARE - Kevin team - 2 months ago
Thank you for sharing your experience! We are glad to hear that you love the clean look and user-friendly design of your iPhone 16. We hope you enjoy this device for a long time. If you ever encounter any issues with the device or services, you can contact us via phone at 800-331-0500, or you can contact us through one of our official social media support channels for a faster response: 📱X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
1 out of 5 stars
23 March, 2026
originally posted on ATT.com
Same ole same ole phone
Just another iPhone nothing special keep your old ones as long as they have a update
1 reply from AT&T CARE - Isabella team - 5 months ago
Hello there, Lupe! Thank you for taking the time to share your experience with us. We understand how important it is to feel satisfied with an upgrade, and we’re sorry to hear that the iPhone 16 hasn’t lived up to the expectations you had for it. It can be disappointing when a new device doesn’t deliver the excitement you were hoping for, and we truly appreciate your honest feedback. We recommend checking out the iPhone User Guide. It’s a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance. We hope this makes your iPhone easier and more enjoyable to use. 🔗https://support.apple.com/guide/iphone/welcome/ios At AT&T, our goal is to help you get the most out of your technology, whether that’s exploring device features, managing upgrades, or finding the right plan for your needs. If you’d like more personalized guidance for your iPhone 16, we’re always here to support you.
5 out of 5 stars
13 March, 2026
originally posted on ATT.com
🩷❤️💜
My daughter loves the phone. It was a nice new upgrade for her.❤️