Q&A(7)
Q: This rug looks very similar to the nuLOOM Scarlette Shattered Diamonds area rug, like exactly the same with fringe added. Since this one is significantly more can you tell me the difference? Why would a customer pay more for this one?
A: Thank you for your inquiry! Yes, these collections share qualities apart from tassels.
submitted bynuLOOM Rep - 5 years agoBrand expertA: Translation: "Yes, tassels will cost you over $100."
submitted by - 3 years ago
Q: is the back of the rug soft or does it have a hard/scratchy back?
A: Thank you for your inquiry. This particular SKU has a woven backing that is not hard/scratchy.
submitted bynuLOOM Rep - 3 years agoBrand expert
Q: I'm looking at the 16ft runner. Does the 16ft include the tassels or do the tassels extend it?
A: Thank you for your inquiry - This rugs measurements do not include the tassel length (which accounts for about 2-4 inches).
submitted bynuLOOM Rep - 4 years agoBrand expert
Q: What does the pattern look like on the 5x3 rug? Does it change from the larger sizes?
A: Thank you for your inquiry! Pattern placement and size may vary between size options within a collection. Unfortunately we do not have photos of every size option available. We apologize for any inconvenience.
submitted bynuLOOM Rep - 5 years agoBrand expert
Q: What is this rug made out of? I cannot find the material anywhere in the description. Fearing it is polypropylene?
A: Thank you for your inquiry! Yes, this rug is 100% Polypropylene.
submitted bynuLOOM Rep - 5 years agoBrand expert
Q: Is this rug washable? I mean is it possible to put in the washer and dryer to clean. There is no information on cleaning on the item description.
A: Thank you for your inquiry! I'm sorry, this rug is not machine washable. Here are some helpful tips for cleaning and maintaining your shag rug: Prior to vacuuming, turn the rug face down and gently shake it out to dislodge any dirt that may have gotten trapped deep within the fibers. Using a suction only attachment, vacuum in between individual rows on your rug. Regular combing is also recommended; you can use a carpet rake or a regular wide-toothed comb. Spot cleaning: Spills must be blotted immediately using a clean white cloth. Do not rub. Allowing a spill to set will make the stain more difficult to clean later, and rubbing can force the stain deeper into your rug's surface. Once you have finished cleaning the area, use clean, dry towels to wick away all moisture. Apart from regular home upkeep, we strongly recommend professional cleaning. To keep your rugs looking fresh, they should be brought to a reputable cleaner at least once a year.
submitted bynuLOOM Rep - 5 years agoBrand expert
Q: what is the other color of this rug besides off white? is it black or blue?
A: Thank you for your inquiry! This rug features a base of Cream, and a design of Grey with speckled Black.
submitted bynuLOOM Rep - 6 years agoBrand expert