Our Generation Poppy 18" Hair Grow Doll with Hair Clips & Styling Book Accessories

Hi Klh - We are sorry to hear that you are disappointed with the Our Generation Poppy Hair Grow Doll. When you think your daughter is ready to play with it again, here are some tips on how to keep the hair smooth and styled. How To Brush OG Doll Hair: 1. For the best results, it is recommended to use a wire brush. 2. Divide the hair into small sections and gently brush them one at a time. Make sure to brush out the tangles starting from the bottom of the hair and then moving up. 3. Mist the hair lightly with water from a spray bottle if you are having a hard time detangling it. 4. If I have wavy hair, be very gentle when brushing the ends to help preserve the curls. 5. For tight curls, finger style the hair. Separate a small section of the hair and work your fingers through it, twirling as you go. 6. For braided styles, tightly braiding the hair while damp will help control frizzy ends. 7. Avoid using styling products like gel or mousse, as this may damage the hair. 8. Avoid using a blow dryer, hot rollers, curling or straightening iron on the hair. 9. Always keep the hair away from extreme heat. Sincerely, Team Battat

Hi Jewel - We are sorry to hear that your Our Generation Poppy Doll hasn't arrived yet. We understand your frustration. Unfortunately, as the manufacturer, we have no control over the shipping process at the retail location. We hope that you received the lovely Poppy doll soon, and when you do, please consider leaving another review about the doll itself. We are sure you are going to love her. Sincerely, Team Battat