Always Discreet Incontinence and Postpartum Pads - Extra Heavy Absorbency

We're sorry to hear you were disappointed with the scent of Always Discreet and that you're allergic to it, Arlene. We hope you feel better fast. Our number one priority is to provide you with superior protection with the highest standards of safety and quality you deserve. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients and products are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities. If you haven’t already, we recommend you discontinue using the product and/or seek medical attention if symptoms worsen or do not resolve. We hope it helps to know that we continuously work to improve Always Discreet pads, liners, and underwear with research conducted with thousands of women who experience bladder leaks. The Always Discreet pads and liners had a different light scent which is used to help control any odor. The new scent on Always Discreet helps to control odor better than ever. It may help to know that the intensity of the fragrance will be the strongest when first opening the package, and then it should begin to dissipate. If you're looking for the best Always Discreet products without a scent, look for the Always Discreet Sensitive line. We'd like to learn more to help further with this and report this to our team. When you can, please give us a call at 1-855-206-8286, M-F 9am-6pm.

Always Discreet products should leave your feeling comfortable and protected, so we're truly sorry to hear this hasn't been your experience, and we understand your frustration. Quality is extremely important to us, so we'd like to learn more to make a full report to share with our Quality Team and help with this. Please give us a call at (855) 206-8286.

We appreciate your feedback and are sorry the Always Discreet Extra Heavy Pads didn't meet your satisfaction. We try to deliver high-quality products in various styles and sizes so that all users get the protection they deserve, and we're sharing your disappointment with the product team. If you need further assistance, call us at 1-855-206-8286, M - F, 9 a.m. to 6 p.m. EST.

Thank you for sharing this with us, and we are sorry to hear this! Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. We agree it is best to discontinue using the product if it is causing itching. We continuously work to improve Always Discreet with research conducted with thousands who experience bladder leaks. The Always Discreet pads had a different scent to help control any odor. The new scent in Always Discreet helps to control odor better than ever. If you are looking for the best Always Discreet products without a scent, we recommend the Always Discreet Sensitive line to get the protection you deserve with sensitive skin in mind. With your safety meaning everything to us, we'd like to learn more about your experience and help you find the best product to meet your needs. When you have a moment, please give us a call at (855) 206-8286, 9 am-6 pm EST, Monday-Friday.

We're sorry you didn't like the scent from our OdorLock Technology in the Always Discreet Underwear, and we appreciate you considering us. While the scent is usually most intense when you first open the package, it should start to dissipate as you use the pads. For our friends who can't use scented products, we have the Always Discreet for Sensitive Skin products that may work better for you, and we're sharing your review with the product team. Please call us at 1-855-206-8286, M - F, 9 am to 6 pm EST for further assistance.

We understand the frustration when you don't get the protection you deserve, Cilla, and we're happy to help further. All our Always Discreet Pads undergo diligent testing to ensure they guard against leaks when you choose the right absorbency, and we have larger-sized pads that may help with moments like this. To discuss this further, please call us at 1-855-206-8286, M - F, 9 am to 6 pm EST.

Thank you for taking the time to share this with us, Valeria! We have many quality tests to ensure our pads have the coverage, protection, and fit you expect! We continuously work to improve Always Discreet with research conducted with thousands who experience bladder leaks. In the most recent change, we made the 5-drop and 6-drop pads shorter to improve comfort and overall discretion while maintaining the same absorbency as you had previously. If you are looking for a longer pad without increasing the thickness, we recommend Always Discreet Ultimate Protect 7-drop pads for the extra coverage you're looking for. So we can learn more about your experience and help you find the best pad for your needs, please give us a call at (855) 206-8286, 9 am-6 pm EST, Monday-Friday.