Bentgo Salad Box and Bag Set - Pink

Hi Kyle, Thank you for reaching out and sharing your feedback regarding your Bentgo Chillers Reusable Ice Packs. We are so sorry to hear that they aren't keeping your items cold for as long as expected, and we want to help make this right. Our ultra-thin Chillers are designed to keep food fresh and cool for up to 4 hours in an insulated lunch bag or cooler. To get the best performance, we recommend freezing them flat overnight for at least 8 to 10 hours before use. Pairing them inside a fully zipped, insulated lunch bag ensures maximum cold retention, as open-air exposure will cause them to thaw much faster. For cleaning, hand-washing or wiping them with warm, soapy water is best to protect the outer seal, rather than placing them in the dishwasher. We stand behind our products with our manufacturer warranty and want to ensure you have a great experience with us. Please reach out to our Bentgo Support team at 657-275-3738 or support@bentgo.com so we can look into your order details and assist you with a solution. Thank you, Jessica Bentgo Support

Hello Lynnie, Thank you for sharing your experience with your Bentgo All-in-One Salad Container. We're happy to hear it worked well for preparing your work lunches, and we're sorry things didn't go as expected with the lid. We understand how frustrating it is when something you use regularly doesn't last as you hoped. We'd really appreciate the chance to help and would appreciate if you could reach out to us at support@bentgo.com or 657-275-3738. If you have your order details available, feel free to include them so we can better assist you. Thank you again for bringing this to our attention, Lynnie. We are here to help! Sincerely, Jessica Bentgo Customer Support

Hi Rach, We appreciate you taking the time to leave feedback about your Bentgo All-in-One Salad Container. We’re sorry the lid or clips didn’t hold up as expected. All Bentgo products are backed by our warranty, and our team would be happy to help with a replacement or guide you on best care practices to prevent issues in the future. We want to make sure your container works perfectly for you. Please contact us directly at support@bentgo.com or 657-275-3738. Having your order details handy will help us get this taken care of as quickly as possible. Thank you for bringing this to our attention, we’re here to help. Thank you, Jessica Bentgo Customer Support

Hello Jen, Thank you for sharing your experience. We're sorry to hear that both of your container lids broke within such a short time. This is certainly not the experience we wanted you to have. At this time, replacement lids for the Bentgo All-in-One Salad Container are not available for separate purchase. However, all Bentgo products are backed by our warranty, and we'd be happy to learn more about what happened and see how we can assist. Please feel free to contact us directly at support@bentgo.com or 657-275-3738. We're also happy to provide care and maintenance tips to help keep your container in great condition. Your feedback is incredibly valuable and helps us continue improving our products and customer experience. Thank you again for bringing this to our attention, Jen. We appreciate the opportunity to assist you and hope to connect with you soon. Thank you, Jessica Bentgo Customer Support

Hi harperbear, We appreciate you taking the time to leave feedback about your Bentgo All-in-One Salad Container. We’re sorry the lid or clips didn’t hold up as expected. All Bentgo products are backed by our warranty, and our team would be happy to help with a replacement or guide you on best care practices to prevent issues in the future. We want to make sure your container works perfectly for you. Please contact us directly at support@bentgo.com or 657-275-3738. Having your order details handy will help us get this taken care of as quickly as possible. Thank you for bringing this to our attention, we’re here to help. Thank you, Jessica Bentgo Customer Support Customer Service

Hi Kmc84, We’re truly sorry to hear about your experience with the Bentgo Insulated Lunch Bag, especially after purchasing it to pair with a gifted Modern Lunch Box. We understand how disappointing it is when a product doesn’t perform the way you expected, particularly when you were relying on it to keep food cold throughout the day. Our insulated bags are designed to help maintain temperature when used alongside properly frozen ice packs, but factors like the type of ice pack, outside temperature, and how long the bag remains unrefrigerated can affect performance. That said, we never want you to feel let down or feel like your concerns aren’t being heard. We value all customer feedback and use it to help improve both our products and customer experience. We’d love the opportunity to learn more about how the bag was being used and help troubleshoot or recommend another Bentgo bag option that may better suit your needs. Please reach out to us directly at support@bentgo.com or 657-275-3738 so we can assist further. Thank you, Jessica Bentgo Support

Hi SSbaker, Thank you for sharing your feedback about your Bentgo Salad Container. We’re sorry to hear that it hasn’t held up as expected after being washed in the dishwasher. While many Bentgo items are designed to be dishwasher safe, using the recommended care methods can help maintain the product’s durability and appearance over time. Our team would be happy to help review the best care practices and answer any questions you may have. Please feel free to reach out to us directly at support@bentgo.com or 657-275-3738, and we’ll gladly assist you. If you have your order details available, that will help us better support you. Thank you for bringing this to our attention, and we look forward to helping. Thank you, Jessica Bentgo Customer Support

Hi Dustin, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with the lid of your Bentgo All-in-One Salad Container breaking. This is not the experience we want for our customers. These containers are backed by Bentgo's industry leading 2 year warranty. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at 1-657-275-3738 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Hi DeeL, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with the lid of your Bentgo All-in-One Salad Container breaking. This is not the experience we want for our customers. These containers are backed by Bentgo's industry leading 2 year warranty. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at 1-657-275-3738 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Hi Ursula, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with the dressing container of your Bentgo All-in-One Salad Container not closing properly. This container is backed by Bentgo's industry leading 2 year warranty. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Customer Support