Cabin Crew Management - by Rijo Johnson (Paperback)

Book Synopsis

"Cabin Crew Management" is a comprehensive guidebook that explores the intricate world of managing cabin crew within the aviation industry.The book delves into various aspects of cabin crew management, offering insights into the roles, responsibilities, and challenges faced by cabin crew members and their managers. The book covers a wide range of topics, including training and development programs, performance management, safety and emergency procedures, customer service excellence, regulatory compliance, and crisis management. Each chapter is meticulously crafted to provide practical advice, best practices, and real-world examples to aid professionals in effectively managing cabin crew operations. In addition to operational considerations, "Cabin Crew Management" addresses regulatory compliance and industry standards governing cabin crew operations. It highlights the importance of staying abreast of regulatory changes and maintaining a culture of compliance within the airline to ensure adherence to safety and operational protocols. Lastly, the book discusses crisis management and contingency planning for unforeseen events that may impact flight operations. It outlines strategies for effective communication, passenger care, and coordination with relevant authorities to mitigate risks and ensure the safety and well-being of passengers and crew members during emergencies. Overall, "Cabin Crew Management" serves as an indispensable resource for aviation professionals, offering valuable insights and practical guidance on effectively managing cabin crew operations in today's dynamic and challenging aviation landscape.