Q&A(14)
Q: After about 1 month of having this, the warmer stopped working. The control panel works, but even after changing the bulb, the lamp still won’t come on. Any tips?
A: Hi Kennedy - This is not the kind of experience we want our guests to have. I would request you to get in touch with our guest services over phone or chat and they can check on all possible options for you. We appreciate your understanding. - Kris
submitted byKris - 9 months agoTarget staff support
Q: Only the light bulb heats up and melts the candle? I thought the base heated as well? It doesn't!?
A: Hello AR - We appreciate your interest in this product. It gently warms the top of your candle for quick fragrance release. Hope this helps! - Monica.
submitted byMonica - 2 months agoTarget staff support
Q: My lamp suddenly stopped working. The control panel doesn't turn on and the lightbulb doesn't turn on. What do I do to trouble shoot this? I used this for about less than a year.
A: Hello Rw - Thank you for your question on Candle Lamp Warmer White Frosted. We kindly request you to contact our Guest Relations at 1-800-591-3869 and our specialist team will help you on this. Have a great day - Pavan
submitted byPavan - 3 months agoTarget staff support
Q: How long is the light bulb last? I bought my lamp in November and now the light bulb went out. I don't even use it everyday. Also is their a better light bulb that will last longer?
A: Hello Angel - I apologize for the inconvenience. I kindly request you to reach out to guest services on 1-800-591-3869 and they'd be happy to help you. They are available during the normal business hours of 7 am to 10 pm CST. Happy shopping at Target. – Alvin
submitted byAlvin - 5 months agoTarget staff support
Q: Does it come woth a bulb because mines didnt
A: Hello Unknown - Thank you for reaching out! The Candle lamp warmer features a Halogen bulb. I am sorry to hear the product is not working as expected and we would love to help you out. We have a return window for this item of 365 days from the date of purchase. If you need further assistance, please reach out to Guest Relations at 1-800-440-0680 and we will be happy to help! - Eram
submitted byEram - 9 months agoTarget staff support
Q: My lamp does not work. There is power to the control panel but the lightbulb does not work
A: Hi Rachel - I am really sorry to hear that. We apologize for any inconvenience. For further assistance please contact Guest Relations at (800) 440-0680. We look forward to hearing from you soon. Happy shopping! - Emma
submitted byEmma - 11 months agoTarget staff support
Q: How hot does the outer light get?
A: Hello MrsFlufflebunny - The heat is Adjustable in this lamp. I hope this helps. - Nimra
submitted byNimra - 11 months agoTarget staff support
Q: Will shorter candles melt with this bulb
A: Hello, great questions. Yes, any jar candles up to 4 ½ in H x 4 in diameter (11.4cm x 10.1cm) will work.
submitted byCHUG, Inc. / GEMS - 10 months agoBrand expert
Q: Changed light bulb in candle warmer lamp but it's still not working—any troubleshooting tips?
A: Hello, we appreciate your question. We do not have specific troubleshooting tips, but we would like to further investigate the issue you are experiencing and help you resolve this issue. Would you please reach out to us at customersupport@gemsfindyours.com so we can help you get this resolved? We look forward to connecting with you!
submitted byCHUG, Inc. / GEMS - 1 year agoBrand expert
Q: How to take the bulb out to replace?
A: Hello Replacing bulb - Thank you for your interest on this item. When burnt out, bulb can be replaced with a commonly available GU10+C 120V, 60Hz, 50W bulb. Bulb Base Size: Twist-Lock Bi-Pin Base GU10. We hope this helps. - Nikitha
submitted byNikitha - 1 year agoTarget staff support