Expo 12ct Wet Erase Fine

Hello. Thank you for sharing your experience with the Expo 12ct Wet Erase Markers. We’re sorry to hear that the ink did not perform as expected and that you experienced fading, separation, and ink wiping away without water. We understand how frustrating that can be. We’d like to investigate this further and provide the support you need. Please reach out to us directly with your order information and include the photos you referenced so our team can take a closer look. Please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! EXPO® Consumer Care

Hello. Thank you for sharing your feedback on the EXPO® Wet Erase Markers. We are sorry to hear that the markings wiped away more easily than you expected. Wet erase markers are designed to be removable with a damp cloth, so they are not intended to be permanent like dry-erase or permanent markers. For a more lasting mark, we recommend using an appropriate permanent marker if the writing will not need to be removed. If you were using the markers on a recommended surface and experienced unexpected performance, please contact us directly so we can assist further. We appreciate you taking the time to share your experience. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! EXPO® Consumer Care

Hello. Thank you for sharing your feedback on the EXPO® 4ct Wet Erase Fine Tip Markers. We are sorry to hear that you experienced leaking with all of the markers, regardless of how they were stored. We understand how frustrating it can be when a product does not perform as expected. For best results, we recommend ensuring the caps are securely closed after each use. We appreciate you taking the time to share your experience. For us to further assist you, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Expo® Consumer Care

Hello. Thank you for sharing your feedback on the EXPO 12ct Wet Erase Fine Markers. We are sorry to hear that the darker colors did not perform as expected, although we appreciate your noting that the lighter colors worked better for you. We understand how disappointing it is when the color performance is inconsistent across a set. To help improve ink flow, we recommend storing the markers horizontally, ensuring the caps are securely attached after each use, and gently shaking the markers with the cap on before use if the ink appears faint. However, we understand that in your experience the darker colors still did not perform satisfactorily. We appreciate you taking the time to share your feedback. Your comments regarding color consistency and marker performance will be shared with our team. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! EXPO® Consumer Care

Hello. Thank you for sharing your feedback on the EXPO® Wet Erase Markers. We are sorry to hear that the ink faded during use and did not perform as expected on your whiteboard. We understand how important clear and long-lasting markings are for everyday use. For best results, we recommend ensuring the surface is clean and dry before writing, and allowing the ink to fully dry before touching or erasing. Wet erase markers also perform best on non-porous surfaces designed for wet erase use. We appreciate you taking the time to share your experience, and your feedback regarding ink performance will be shared with our team as we continue reviewing product quality and usability. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! EXPO® Consumer Care

Hello. Thank you for sharing your experience with the EXPO Wet Erase Markers. We’re sorry to hear they did not meet your expectations for whiteboard use and that cleanup was difficult. For better results and easier removal, we recommend using a soft cloth or paper towel dampened with warm water to erase the ink, rather than a dry eraser. If any staining remains, gently wiping the surface with a small amount of rubbing alcohol can help lift the residue. It may also help to avoid leaving the ink on the board for extended periods, as wet erase ink is designed to be more durable than standard dry erase ink. We appreciate your feedback and will share it with our team as we continue improving our products. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! EXPO® Consumer Care

Hello. Thank you for taking the time to share your feedback, we’re sorry to hear about your experience with the EXPO Wet Erase Markers. We understand how frustrating it can be when the ink doesn’t perform consistently, especially for important tasks like planning a calendar. The behavior you described is not typical, and your feedback will be shared with our product team for review. If you haven’t already, you may want to test the markers on a smooth, non-porous surface and ensure the tip is fully saturated by shaking the marker and pressing the tip a few times. This can sometimes help achieve consistent ink flow. We appreciate you bringing this to our attention and for giving the product a try. For further support, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! EXPO® Consumer Care

Hello. Thank you for sharing your experience with the EXPO® Wet Erase Markers. We’re glad to hear you liked the vibrant colors, but we’re very sorry to hear about the leaking issue. Leaking can sometimes occur if markers are stored tip-down or exposed to temperature changes, but this should not interfere with normal use. We understand how inconvenient it is to deal with ink stains on your hands. To further assist you, we kindly ask that you contact us directly with your purchase details. Please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! EXPO® Consumer Care

Hello. Thank you for sharing your feedback on the EXPO Wet Erase Markers. We’re glad to hear you enjoyed the rich, vibrant colors, but we’re sorry to learn about the issues you experienced with leaking and ink transferring to skin after drying. That can certainly be frustrating and inconvenient. Your comments have been shared with our team, as this feedback is important for improving product performance and quality. We appreciate you taking the time to let us know. If you require further assistance, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! EXPO® Consumer Care

Hello. Thank you for taking the time to share your feedback on the EXPO Wet Erase Markers. We’re glad to hear that you found the markers effective overall. We’re sorry to learn about the staining you experienced after erasing. Wet erase markers are designed to adhere more firmly than dry erase markers, and performance can vary depending on the type, age, and surface coating of the board used. For best results, we recommend using them on non-porous boards specifically intended for wet erase markers and cleaning the surface thoroughly with a damp cloth after use. We appreciate your honest review, as it helps us continue improving our products. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! EXPO® Consumer Care

Hello. Thank you for taking the time to share your feedback about your EXPO Wet Erase Markers, Fine Tip. We are very sorry to hear about the leaking and ink issues you experienced. That is certainly not the quality we aim to deliver, and we understand how frustrating it must have been to deal with ink mess and staining. Please reach out to us directly so we can gather more details and provide further assistance. We would like the opportunity to make this right for you. We will also be forwarding your feedback to our quality assurance team for review, as it is important for us to identify and address any product concerns. Thank you again for bringing this to our attention and for being an EXPO customer. Reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! EXPO® Consumer Care

Hi, We’re sorry to hear about the frustration with your recent order Expo 12ct Wet Erase Fine. It sounds like a very disappointing experience. As the purchase was made through Target, we recommend following up with their customer care team for assistance with the delivery. That said, we’re here to help however we can on our end. Please don’t hesitate to reach out to us directly via our website or LiveChat—our team is available Monday through Friday from 9 AM to 5 PM ET. Thank you for bringing this to our attention. EXPO Consumer Care Team

Hello Krizzo! We’re sorry to hear the ink from your EXPO® Wet Erase Fine Markers rubbed off and created a mess. Wet-erase markers are designed to stay put on nonporous surfaces until removed with a damp cloth, so rubbing off by hand shouldn’t normally occur. For best results, make sure the writing surface is completely dry and smooth before use, and allow the ink a moment to set. If you’d like a different option, you may want to try the EXPO® Low Odor Dry Erase Markers or the Paper Mate® Flair Pens, both offering bold, clean writing with less smudging. If you have any more questions, please reach out to us using our Contact Us form or so we can help you further. We’re available Mon.-Fri. 9 am – 5 pm Eastern Time. Thank you! ExpoMarker Consumer Care

Hello! Thank you for sharing your feedback regarding the EXPO Wet Erase Fine Markers 😔. We understand your frustration that the ink smears and transfers to your hands, especially since wet erase markers are intended to stay on the surface until wiped with a damp cloth. I can provide you with some tips and alternatives: 1. Ensure you’re using the markers on smooth, non-porous surfaces like laminated sheets, transparencies, or glass 🧼. Textured or porous surfaces may prevent the ink from adhering properly, causing smearing. 2. Allow the ink to fully dry before touching it—this can help reduce transfer ✋. 3. If you need markers that resist hand contact smudging, you might try EXPO Dry Erase Markers (Ultra-Fine or Fine Tip) 🖋️, which dry faster and minimize smearing. We appreciate your feedback as it helps us improve product guidance. Please let me know if these tips worked out for you, or if you’d like more suggestions 💌. Please contact us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! EXPO Consumer Care

Hello Bella! Thank you for taking the time to share your experience with the EXPO Wet Erase Fine Markers. We’re truly sorry to hear that the ink is bubbling, not fully drying, and smearing even after several days 😔. That’s understandably frustrating, especially since you expect these markers to perform reliably. Here are a few helpful notes: 1. Wet erase markers are designed for non-porous, smooth surfaces (like transparencies, glass, or laminated boards). If the surface is slightly porous or textured, the ink may not cure properly, leading to bubbling or smearing. 2. To avoid transfer, allow the ink to fully set, and clean the surface before each use to remove dust or oils that can prevent proper drying. 3. If you need an alternative with quicker drying and no long-term smears, we recommend trying EXPO Dry Erase Ultra-Fine Markers or even Sharpie Creative Markers for a paint-like finish 🎨. We value your feedback—it helps us improve our products and support better experiences for you and others. Please let me know if these tips worked out for you, or if you’d like more suggestions 💌. Please contact us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! EXPO Consumer Care