GE CYNC Smart Outdoor Plug
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Guests are saying
The GE Cync Smart Home Outdoor Smart Plug offers guests the convenience of controlling outdoor lights and decorations from anywhere using a smartphone app. Many guests appreciate its easy setup and compatibility with Alexa and Google Home, making it ideal for holiday decorations. However, some guests have experienced issues with scheduling and connectivity, which may affect reliability. Overall, it is a practical solution for outdoor lighting needs, especially during festive seasons.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.8 out of 5 stars with 73 reviews
quality: 3 out of 5
value: 3.17 out of 5
40% would recommend
20 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
13 October, 2026
(no review title)
it sucks, won't connect to anything. also was $10 more at checkout than the app showed.
From Cync Support team
Hello - Thank you for your review. We regret hearing you had a less than ideal experience with our Cync Outdoor Smart Plug. This is certainly not the experience we wish for our customers. We would like to find out more about this issue that you are experiencing. If you could please contact us at 1-844-302-2943, we will be more than happy to get you up and running! -Cync Support
12 days ago
1 out of 5 stars
Thumbs down graphic, would not recommend
2 October, 2026Verified purchase
Trash
It says it’s an outdoor plug but one rain and suddenly it can’t connect to the wifi
From Cync Support team
Hello - Thank you for your review. We regret hearing you had a less than ideal experience with our Cync Outdoor Smart Plug. This is certainly not the experience we wish for our customers. We will need a bit more information to diagnose and resolve this issue. We encourage you to contact us directly at 1-844-302-2943 so we can help. -Cync Support
24 days ago
5 out of 5 stars
Thumbs up graphic, would recommend
25 December, 2025Verified purchase
Great access from anywhere and essy to use
Love these and the ability to turn off and on light from anywhere!
From Cync Support team
Hello Catherine - Thanks for the feedback! We appreciate you taking the time to leave us a review on your experience with Cync Outdoor Smart Plug. We are glad to hear you are having an enjoyable experience with the benefits of the Cync app and our smart home devices. We are grateful you chose our brand to enhance the quality of your space! -Cync Support
10 months ago
5 out of 5 stars
Thumbs up graphic, would recommend
18 December, 2025
Cozy convenience
This was a great purchase! Using it for our outdoor Christmas lights. We live in the bitter cold part of the Northland and instead of freezing my tushy off while plugging in my lights every night, I can now do it while sitting cozy inside. Or literally anywhere because I use the app on my phone!
From Cync Support team
Hello - Thank you for sharing your thoughts. We are thrilled to see this five-star review! We appreciate you sharing your experience with our Cync Outdoor Smart Plug. We are glad to hear you are having an enjoyable experience with the benefits of the Cync app and our smart home devices. We are grateful you chose our brand to enhance the quality of your space! -Cync Support
10 months ago
1 out of 5 stars
10 December, 2025Verified purchase
Schedules do not work!
IFor the past few weeks, schedules do not work. The lights either turn off by themselves randomly or don’t turn on at the designated time. It’s really a waste of money.
From GE Lighting Expert team
Dear Customer, Thank you for contacting GE Lighting. I'm happy to assist you. We are sorry to learn that the product did not meet the expected quality standard. We assure you the best of our customer service. Kindly call us at our Customer Service Number 1-800-435-4448 (M-F 8 AM to 5 PM EST). We'll be glad to assist you. Thank you.
11 months ago
1 out of 5 stars
Thumbs down graphic, would not recommend
30 November, 2025Verified purchase
Waste lf money
Does not connect
From Cync Support team
Hello - We appreciate the honest review and regret any issues with our Cync Outdoor Smart Plug. This is certainly not the experience we wish for our customers. If you are still experiencing this issue, please contact us at 1-844-302-2943 and we will gladly assist you with getting your devices up and running. -Cync Support
11 months ago
1 out of 5 stars
Thumbs down graphic, would not recommend
26 November, 2025
Do not buy
Does not connect or work - no option for plug on cync app
From Cync Support team
Hello - Thank you for your review. We regret hearing you had a less than ideal experience with our Cync Outdoor Smart Plug. This is certainly not the experience we wish for our customers. If you are still experiencing this issue, please contact us at 1-844-302-2943 and we will gladly assist you with getting your devices up and running. -Cync Support
11 months ago
2 out of 5 stars
Thumbs down graphic, would not recommend
26 November, 2025Verified purchase
Works but beware if using schedules
This outlet has worked for us as far as connecting to our lights, wifi, and app. However, if you are someone that is needing it for schedules, beware. We have it set for our Christmas lights and for whatever reason, the lights will turn off on schedule just fine but will never turn on on their own. This has been quite frustrating as this is specifically why I purchased. I've tried using sunset and even specific times but they won't turn on on their own, unless I turn them on myself.
From Cync Support team
Hello Julie - We appreciate the honest review and regret any issues with our Cync Outdoor Smart Plug. This is certainly not the experience we wish for our customers. We will need a bit more information to diagnose and resolve this issue. We encourage you to contact us directly at 1-844-302-2943. -Cync Support
11 months ago
1 out of 5 stars
Thumbs down graphic, would not recommend
13 November, 2025Verified purchase
Schedules don't work
It was easy for me to set up as I already had the cync app and several smart lightbulbs which work with no issues and follow their schedules. I don't know what is wrong with this plug, but it refuses to stick to any schedule. I even tried the workaround and used the Alexa app to make the schedule and it still won't cooperate. I've had holiday lights still off when they're supposed to be on or on at weird times like in the middle of the night. It only works when I manually turn it off & on in the app. I'm going back to my old school timer that at least worked consistently.
From Cync Support team
Hello - Thank you for your review. We are sorry to hear that you had a less than ideal experience with our Cync Outdoor Plug. This is certainly not the experience we wish for our customers. We understand you are having problems with schedules. We are here to help and need a few more details. Please reach out to us at 1-844-302-2943 so we can assist. -Cync Support
1 year ago
1 out of 5 stars
Thumbs down graphic, would not recommend
10 November, 2025Verified purchase
Junk
I purchased this at the beginning of summer and it just randomly stopped working. Can’t say it’s because of weather or rain because it’s not been cold enough and was barely gotten any rain. I’ve tried everything to reset it it just won’t even power on. I’ve tried multiple outlets in GE is just junk. Skip it. It might work in the beginning after you actually figure it out because it’s so complicated but it will die. Looking for a different company to purchase one from since I just wasted $30 on this junk.
From Cync Support team
Hello Chris - We appreciate the honest review and regret any issues that you have experienced with our Cync Outdoor Smart Plug. This is certainly not the experience we wish for our customers. Please consider reaching out to us directly at 1-844-302-2943. We would love the opportunity to work with you to get this issue resolved. -Cync Support
1 year ago
5 out of 5 stars
Thumbs up graphic, would recommend
3 October, 2025Verified purchase
No hassle decorations
We already had the app for lighting and we are using this for our outdoor holiday decorations…We don’t have to go outside or in the garage to turn them on or off… we have set the decorations on a timer… this is a great product!
From Cync Support team
Hello Tammy - Thanks for the feedback! We appreciate you taking the time to leave us a review on your experience with our Cync Outdoor Smart Plug. We are happy to hear that you have been enjoying the customization our smart home devices offer. We are grateful you chose our brand to enhance the quality of your space! -Cync Support
1 year ago
5 out of 5 stars
Thumbs up graphic, would recommend
29 August, 2025Verified purchase
GE Smart double outlet
I love how practical it is.
5 out of 5 stars
Thumbs up graphic, would recommend
2 July, 2025
Easy set up
Super easy to set up. Bought it so I could set a schedule for my pool pump and turn it on/off with my phone when I need to backwash.
From Cync Support team
Hello - Thanks for the feedback! We appreciate you taking the time to leave us a review on your experience with our Cync Outdoor Smart Plug. We are glad to hear you are having an enjoyable experience with the benefits of the Cync app and our smart home devices. We are grateful you chose our brand to enhance the quality of your space! -Cync Support
1 year ago
1 out of 5 stars
13 January, 2025
originally posted on gelighting
Alert: Scam!
The instructions to get this working are terrible. This feels like a scam. Don’t buy these
5 out of 5 stars
Thumbs up graphic, would recommend
5 December, 2024Verified purchase
Great
Love 💕 this smart plug you can control anytime
From Cync Support team
Hello B - Thank you for sharing your thoughts. We are thrilled to see this five-star review! We are so happy to hear that you have been enjoying your experience with our Cync Outdoor Smart Plug. We enjoy receiving feedback from our users about their experiences with our devices. Thank you for letting us know about your fantastic experience with our products. -Cync Support
2 years ago
2 out of 5 stars
Thumbs down graphic, would not recommend
28 November, 2024
Horrible
I’ve had this device for years now. Concept is great but the routines are VERY inconsistent. I have my outdoor lights to go on from 6pm-11pm. Woke up one night to them being on at 3am. This has happened multiple times. Sometimes they don’t even turn on. I like the two plugs and the app access but I can’t rely on it ever.
From Cync Support team
Hello - Thank you for your review. I’m sorry to hear you had a frustrating experience, and really appreciate you bringing this to our attention. This is certainly not the experience we wish for our customers. Please consider reaching out to us directly at 1-844-302-2943. We would love the opportunity to work with you to get this issue resolved. -Cync Support
2 years ago
1 out of 5 stars
Thumbs down graphic, would not recommend
22 February, 2024Verified purchase
Dont buy
After two months it no longer works
From Cync Support team
We sincerely apologize for this experience and would love an opportunity to make this right. Please consider contacting support at 1-844-302-2943 so that a member of support can resolve any issues you may be having with your plug. -Cync Support
3 years ago
5 out of 5 stars
Thumbs up graphic, would recommend
20 December, 2023Verified purchase
Worth the price
These smart outdoor plugs have become my go-to. No more needing light to set the lights on and off. The app is a bit weird to program at first, but I like that you can program each plug individually and pair multiple smart plugs into groups. Price is a bit high, but I think it’s worth the price of admission.
From Cync Support team
Thank you for the positive feedback! We are thrilled to hear that you are finding your Cync Outdoor Plug useful! Thank you for your review. -Cync Support
3 years ago
1 out of 5 stars
Thumbs down graphic, would not recommend
8 December, 2023Verified purchase
Dont waste tour time
Bought one, couldn’t get the right outlet to connect at all. Deleted and reinstalled over and over, no luck. Got a second one, looked like someone had returned it. It wouldn’t even begin the setup process (probably because it was still connected to their account). I don’t recommend.
From Cync Support team
We deeply apologize for the frustration you have experienced. We value your business and we want to make this right. Please allow us the opportunity to address this directly by calling us at 1-844-302-2943. One of our technicians would be happy to assist you with your Cync Smart Outdoor Plugs. -Cync Support
3 years ago
5 out of 5 stars
Thumbs up graphic, would recommend
22 October, 2023Verified purchase
Why so many negative reviews? I thought it was great!
I see lots of negative reviews. I’m not sure why but it seems they couldn’t figure out setup? I used the Cync app as instructed and everything was very straight forward. It took about 15 min no more. You go from screen to screen w a small set of instructions. Simple. Then I was prompted to connect Amazon Alexa or google home. I chose Amazon Alexa granted permissions to both apps and the switch appears in my Amazon Alexa app w my other smart devices. I easily set a routine for the plug so outlet one (my lights) go on at sunset and off at sunrise every day. I am able to set outlet two on a different schedule for my fog machine. You can use one outlet and not use the other which is convenient for my light and fog machine set up. I’ve now had it for about a week with no troubles. Today is the first heavy rain so we will see how it holds up, but so far everything is working as it should!
From Cync Support team
Emily, thank you for sharing this positive review! We strive for constant improvement so that we can consistently provide innovative and excellent lighting options to our customers. Our team certainly appreciates hearing that you are enjoying your Cync experience! -Cync Support
3 years ago