GE CYNC Indoor Smart Plug White
$14.99
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3.6 out of 5 stars with 81 reviews
quality: 2.8 out of 5
value: 2.79 out of 5
31% would recommend
29 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
2 January, 2026
(no review title)
This apparently has older technology and wouldn't connect to my 5ghz network despite several tries. A waste of time and travel. :(
1 reply from Cync Support team - 10 days ago
Hello Bermuda - We appreciate the honest review and regret any issues with our Cync Indoor Smart Plug. We understand you are having problems connecting your Indoor Plug to the network. We are here to help and need a few more details. Please reach out to us at 1-844-302-2943 so we can assist. -Cync Support
5 out of 5 stars
Thumbs up graphic, would recommend
29 December, 2025Verified purchase
(no review title)
Effortless
1 reply from Cync Support team - 15 days ago
Hello - Thank you for choosing Cync! We are grateful you chose to share this positive review. We appreciate you sharing your experience with our Cync Indoor Smart Plug. We are thrilled to hear that our smart devices have made a positive impact on your space! Thanks for letting us know about your fantastic experience with our products. -Cync Support
1 out of 5 stars
Thumbs down graphic, would not recommend
29 December, 2025Verified purchase
Trash!
Zero stars! Garbage! Anything that is associated with matter is the worst! Unable to pair with Alexa app, kept receiving error code. Had to download cync app in order to use. Why would I have to toggle between Alexa app where all my other devices are and the cync app where this plug is?! Pointless! Returning asap!
1 reply from Cync Support team - 16 days ago
Hello - Thank you for review. We regret hearing you had a less than ideal experience with our Cync Indoor Plug. This is certainly not the experience we wish for our customers. If you are still experiencing this issue, please contact us at 1-844-302-2943 and we will gladly assist you with getting your devices up and running. -Cync Support
2 out of 5 stars
6 December, 2025
originally posted on gelighting
No features
Bought to turn my electric kettle on remotely before I go down the stairs in the morning, but useless as it doesn't have an options to have the thing turn off after a set amount of time. Had to get a different brand. Other than not having any features, set up was easy.
4 out of 5 stars
Thumbs up graphic, would recommend
2 December, 2025Verified purchase
(no review title)
A little time consuming to set up to work with my Alexa but well worth it for our Christmas tree
1 reply from Cync Support team - 1 month ago
Hello - Thank you for taking the time out of your busy day to leave us a review. We appreciate you sharing your experience with our Cync Indoor Smart Plug. We are glad you were able to get your Indoor Plug set up and working with Alexa. If you have any questions, or need assistance, please do not hesitate to contact us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support
1 out of 5 stars
22 August, 2025Verified purchase
target blows
target sucks. writing this because these dont work with siri and target wont refund anything electronic past a short window.
1 reply from GE Lighting Expert team - 4 months ago
Dear Customer, Thank you for contacting GE Lighting. I'm happy to assist you. We are sorry to learn that the product did not meet the expected quality standard. We assure you the best of our customer service. Kindly call us at our Customer Service Number 1-800-435-4448 (M-F 8 AM to 5 PM EST). We'll be glad to assist you. Thank you.
4 out of 5 stars
Thumbs up graphic, would recommend
20 August, 2025Verified purchase
Smart plugs
A little tricky to connect to Alexa
1 reply from Cync Support team - 5 months ago
Hello - We appreciate the honest review and regret any issues with connecting your Cync Indoor Plug to Alexa. If you are still experiencing any difficulties connecting your Indoor Plug, please contact us at 1-844-302-2943 and we will gladly assist you with getting your devices up and running. -Cync Support
1 out of 5 stars
10 August, 2025Verified purchase
Won't purchase again.
Was difficult to upload. Item will be returned.
1 reply from Cync Support team - 5 months ago
Hello Dean - Thank you for bringing this feedback to our attention. We are sorry to hear that the Cync app and our Cync Indoor Smart Plug did not meet your expectations. If you are still experiencing this issue, please contact us at 1-844-302-2943 and we will gladly assist you with getting your Indoor Plug up and running. -Cync Support
1 out of 5 stars
Thumbs down graphic, would not recommend
18 June, 2025
Terrible
I had to be within 10 ft of the router for this to connect. Returned.
1 reply from GE Lighting Expert team - 2 months ago
Dear Customer, Thank you for contacting GE Lighting. I'm happy to assist you. We are sorry to learn that the product did not meet the expected quality standard. We assure you the best of our customer service. Kindly call us at our Customer Service Number 1-800-435-4448 (M-F 8 AM to 5 PM EST). We'll be glad to assist you. Thank you.
2 out of 5 stars
Thumbs down graphic, would not recommend
10 November, 2024Verified purchase
Worked for a few months, then stopped
Worked great! Until it didn't. We can't tell why, but after a few months of use it no longer turns off and on at the right time. We've tried reconnecting to the wifi, deleting and recreating the routines, etc and nothing has fixed it. We'll wake up in the morning to see the heater still turned on when it should have turned off at midnight, for example. Hopefully we can find a better option!
1 out of 5 stars
Thumbs down graphic, would not recommend
25 September, 2024Verified purchase
Doesn't sync with Cync as it is supposed to
I have smart bulbs that work well with the Cync app, but I couldn't get this plug to work on my string lights. I did 3 factory resets and it still wouldn't start on the schedule I created. It did turn off, but I had to manually turn them on every day.
1 reply from Cync Support team - 1 year ago
Julie, we're sorry to hear that your Schedule did not work as intended. We recommend editing the Schedule in your app to ensure that the set times and selected devices are accurate. We are happy to help you with any questions at 1-844-302-2943. Alternatively, you can view the steps to edit your Schedule on our website at cyncsupport.gelighting.com/s/article/scenes-and-schedules. Please feel free to contact us for assistance. -Cync Support
5 out of 5 stars
Thumbs up graphic, would recommend
14 September, 2024Verified purchase
Great for smart homes
Integrated seamlessly with other devices
1 reply from Cync Support team - 1 year ago
We are thrilled to hear that you had an overall seamless experience getting your devices connected. Thank you for taking time out of your day to leave a positive review! -Cync Support
1 out of 5 stars
Thumbs down graphic, would not recommend
24 March, 2024Verified purchase
Not So Smart - Does not work with Alexa
Does NOT work with Alexa, which is the only reason I purchased this plug.
1 out of 5 stars
Thumbs down graphic, would not recommend
22 August, 2023
Nah
says you don't need a hub and is compatible with Alexa. You DO need a hub for it to be compatible with Alexa. Very misleading and frustrating
1 reply from Cync Support team - 2 years ago
Jod, we sincerely apologize for your experience. The Cync Smart Plug does not require a hub when used with the Cync App, and you can link a voice assistant app to it. A hub is only required when setting up a device directly in the Alexa App or Google Home App. Please feel free to contact us at 1-844-302-2943 for assistance with your devices. -Cync Support
1 out of 5 stars
Thumbs down graphic, would not recommend
14 August, 2023
Unreliable Junk
This product is unreliable. It doesn't consistently turn on at the scheduled time, it doesn't consistently turn off at the scheduled time, and it is randomly unreachable through the app. I have smart bulbs, security cams and other home automations from various companies and all are infinitely more reliable than this plug.
1 reply from Cync Support team - 2 years ago
We deeply apologize for the issues you had creating and maintaining reliable schedules within Cync. Feel free to contact us directly at 1-844-302-2943 if you need assistance. -Cync Support
5 out of 5 stars
Thumbs up graphic, would recommend
24 July, 2023Verified purchase
Used for aquarium
Before I upgraded the lights on my aquarium I only had stock lights that weren’t Bluetooth at all. By using this plug in I was able to set my lights on a schedule through my phone! Super easy.
1 reply from Cync Support team - 2 years ago
Thank you for choosing Cync! We are thrilled to see this five star review of your experience. Our team is glad that our Indoor Smart Plug has been able to help you manage your aquarium and assist in caring for your aquatic family! -Cync Support
1 out of 5 stars
Thumbs down graphic, would not recommend
25 June, 2023Verified purchase
DO NOT BUY
Thought I would cut the transit time and buy this instead of the typical smart plug. I’m tech savvy and figured I could work around other reviewers issues. Boy, was I wrong! App is junk and required for any other interface. (Google home, Alexa, etc. ) Took forever to get it to connect to WiFi, as others indicate. Finally got it setup, lost power due to storm, and now it won’t reconnect. GE needs to get the Cync app figured out or allow the device to connect directly to the preferred app. Save you time, money, and sanity and buy something else.
1 reply from Cync Support team - 3 years ago
We deeply regret any issues you've had with the Cync app and your devices. We want to get this resolved and would love to get to the bottom of the issues you are experiencing. Please consider contacting us at 1-844-302-2943 so we can get you taken care of. -Cync Support
1 out of 5 stars
Thumbs down graphic, would not recommend
12 June, 2023
I regret not looking at the reviews
Product has a good weight. But it’s a garbage product. Followed the weak instructions on google home and the cync app only gets so far and then has a connection error. The google app will say its connected but never pops up in order to add the plug on. Ugh. I’d give it zero stars if I could.
1 reply from Cync Support team - 3 years ago
We deeply apologize that you were unsuccessful in getting the plug to connect. We recommend factory resetting it by holding down the button on the right side for 10 seconds or until the LED light turns red. If it fails to connect after resetting feel free to contact us directly at 1-844-302-2943. -Cync Support
1 out of 5 stars
Thumbs down graphic, would not recommend
3 June, 2023
Does Not Pair
I won’t work with my Alexa or sync at all
1 reply from Cync Support team - 3 years ago
We are very sorry to hear this of your experience and would like to assist you as soon as possible. A support technician from our team can be reached by calling 1-844-302-2943. In the meantime, we have curated a helpful guide to Alexa integration on the Cync FAQ page here: cyncsupport.gelighting.com/s/article/alexa. We look forward to speaking with you. -Cync Support
1 out of 5 stars
Thumbs down graphic, would not recommend
22 May, 2023Verified purchase
App is NOT at all intuitive
I don't use the app much - only when we go on vacation - but it is SO not intuitive. It takes me forever to find where in the app to change the on/off times for the two plugs we have. I try clicking on "scenes" and then get lost in the app, then try clicking on rooms, and nowhere is there a place to change the on/off times. It should and could be so, so much simpler.
1 reply from Cync Support team - 3 years ago
Hello, and thank you for taking the time to share your thoughts. We are sorry to hear that you ran into issues navigating our app. Your feedback is very important to us, and we will be happy to inform our development team with this information in an effort to improve our app's ease of use. If you are still experiencing issues, feel free to contact us at 1-844-302-2943 and we will be happy to help! - Cync Support