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GE CYNC Indoor Smart Plug White: Wi-Fi Enabled Outlet Adapter, Remote Control, Timer Plug, Google & Alexa Compatible
$14.99 when purchased online
Target Online store #3991
About this item
Highlights
- Smart outlets make any electronic device smart: This smart plug makes any lamp or electric device smart; smart plugs and devices respond to voice commands as an entire smart home system
- Voice control: Compatible with Amazon Alexa and Google Home smart devices (sold separately) or connect through the Cync app, Powered by Savant for hands-free voice control of your smart home devices
- Control smart plugs while away from home: Get added home security and convenience with the ability to control your electric devices away from home with these WiFi outlets, so you never worry about leaving your iron on or coming home to a dark house.
- Comes in a compact size: The Cync Smart Plugs feature a slim design that keeps the second outlet in standard wall outlets available to plug in another device or smart plug
- Set Schedules: Simply plug in electric devices to smart outlet and use the Cync app to schedule your fan to turn on before you arrive, turn off your curling iron from your phone or turn on holiday lights at night
Description
The On/Off Cync Smart Plug makes any lamp or device that plugs into a wall outlet smart. The built-in WiFi bridge adds out-of-home control for your lighting and devices and voice control when paired with a voice assistant. The plug also enables scheduling and scene setting to traditional bulbs and devices. The Smart Plug adds smart functionality to fixtures where smart bulbs won't fit or match the look of the fixture. Pair the Smart Plug with Cync or C by GE Smart Bulbs in other fixtures and Cync Smart Switches to control all your lights together. Use the Smart Plug with other devices like curling irons, fans and electronic devices to turn them on or off remotely or schedule them to operate around your routine. The Smart Plug connects directly with Google Home and Amazon Alexa devices (sold separately) - no hub required. Simply plug into a standard wall socket and you're ready to go.
Dimensions (Overall): 2.62 Inches (L), 1.46 Inches (H) x 1.5 Inches (W)
Weight: .16 Pounds
Features: Wi-Fi Enabled, Controlled by Smartphone App
Industry or Government Certifications: No Certifications
Compatible With: Google Assistant, Amazon Alexa, Google Home
Maximum Amperage: 15 Amps
Number of outlets: 1
Warranty: 2 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 76528180
UPC: 043168566377
Item Number (DPCI): 085-02-8769
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 4.1 inches length x 6 inches width x 3.6 inches height
Estimated ship weight: 0.3 pounds
Return details
This item can be returned to any Target store or Target.com.
This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: does this product work with my alexa?
submitted by mary - 25 days ago
A: Hello Mary - Thank you for this excellent question! Cync Indoor Smart Plugs are compatible with Alexa. If you have any additional questions, please contact us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support
submitted byCync Support - 24 days agoBrand expert
Q: Should the lamp be switched to off if you set it up during the “off” schedule?
submitted by PQ84 - 1 month ago
A: Hello - Thank you for this great question! When creating schedules for your Cync Indoor Smart Plug we would want to ensure the lamp switch is turned on and the Cync Indoor Plug is also turned on. After your schedule is created you can then turn your Cync Indoor Plug off using the Cync app. If you have any additional questions, or would like some assistance with creating your schedules, please give us a call at 1-844-302-2943 and we will gladly assist. -Cync Support
submitted byCync Support - 1 month agoBrand expert
Q: Is it safe to plug a surge protector into this?
submitted by Olathe - 2 months ago
A: Hello - Thank you for this great question! Generally, you can plug a surge protector into a Cync Indoor Smart Plug. We would just need to ensure to not exceed the total load wattage that the Cync Indoor Smart Plug can support. Cync Indoor Smart Plugs can support up to a maximum if 15 Amps for general use and 1/3 HP Motors. If you have any additional questions please do not hesitate to contact us directly at 1-844-302-2943 and a member of our support team will be happy to assist. -Cync Support
submitted byCync Support - 2 months agoBrand expert
Q: Are you able to dim lights with the smart plug?
submitted by Staci - 4 months ago
A: Thank you for reaching out Staci. The Cync Indoor smart plug does not have dimming capabilities and can only be used for on/off control via the supported apps (Cync, Alexa, Google Home). Feel free to contact us at 1-844-302-2943 if you have any further questions. - Cync Support
submitted byCync Support - 4 months agoBrand expert
Q: Can this be used to dim lights?
submitted by Staci - 4 months ago
A: Hello Staci, thank you for reaching out. The Cync Indoor Smart Plug only allows for simple on-and-off control for electrical devices and allows for on-and-off control via the Cync app. This device does not have dimming capabilities however we do offer dimmable light bulbs and switches. Feel free to contact us at 1-844-302-2943 if you have any additional questions. -Cync Support
submitted byCync Support - 4 months agoBrand expert
Q: If something is plugged into this outlet and the wifi goes out will it turn off?
submitted by Jess - 4 months ago
A: Thanks for this great question! The Cync Smart Plug will not turn a connected device off if disconnected from Wi-Fi. Please reach out to us at 1-844-302-2943 if you have any other questions. -Cync Support
submitted byCync Support - 4 months agoBrand expert
Q: Does this work with Siri
submitted by Me - 4 months ago
A: Thanks for this great question! These Cync Indoor Smart Plugs are only compatible with Google and Alexa. For Siri integration, you would need one of our Matter-compatible products. Look for the matter badge on the front of the package and on the device itself. Please reach out to us at 1-844-302-2943 if you have any other questions. -Cync Support
submitted byCync Support - 4 months agoBrand expert
Q: Can it be use to control washer or dryer?
submitted by Megh - 7 months ago
A: Thank you for this great question. No, the Cync Smart Plug is intended to be used with lighting fixtures and small devices. Please consider contacting us directly at 1-844-302-2943 for any other questions. -Cync Support
submitted byCync Support - 7 months agoBrand expert
Q: Can I plug two of these into the same outlet, one on top of the other?
submitted by Brandon - 1 year ago
A: Thank you for this great question! Yes, you can use two Cync Indoor Smart Plugs in the same outlet if needed. Please feel free to contact us at 1-844-302-2943 if you have any additional questions. -Cync Support
submitted byCync Support - 1 year agoBrand expert
Q: does the plug have to stay in the outlet to work
submitted by Blonk - 1 year ago
A: Yes, the Cync Smart Plug must be plugged into an outlet to maintain power. Thank you for your interest in Cync! For other questions, please feel free to contact us directly at 1-844-302-2943 for assistance. -Cync Support
submitted byCync Support - 1 year agoBrand expert
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3.7 out of 5 stars with 64 reviews
quality: 2.72 out of 5
value: 2.65 out of 5
26% would recommend
23 recommendations
Worked for a few months, then stopped
2 out of 5 stars
Thumbs down graphic, would not recommend
Brittany - 2 months ago, Verified purchaser
Worked great! Until it didn't. We can't tell why, but after a few months of use it no longer turns off and on at the right time. We've tried reconnecting to the wifi, deleting and recreating the routines, etc and nothing has fixed it. We'll wake up in the morning to see the heater still turned on when it should have turned off at midnight, for example. Hopefully we can find a better option!
Doesn't sync with Cync as it is supposed to
1 out of 5 stars
Thumbs down graphic, would not recommend
Julie - 4 months ago, Verified purchaser
I have smart bulbs that work well with the Cync app, but I couldn't get this plug to work on my string lights. I did 3 factory resets and it still wouldn't start on the schedule I created. It did turn off, but I had to manually turn them on every day.
1 reply from Cync Support team - 4 months ago
Julie, we're sorry to hear that your Schedule did not work as intended. We recommend editing the Schedule in your app to ensure that the set times and selected devices are accurate. We are happy to help you with any questions at 1-844-302-2943. Alternatively, you can view the steps to edit your Schedule on our website at cyncsupport.gelighting.com/s/article/scenes-and-schedules. Please feel free to contact us for assistance. -Cync Support
Great for smart homes
5 out of 5 stars
Thumbs up graphic, would recommend
Britt - 4 months ago, Verified purchaser
Integrated seamlessly with other devices
1 reply from Cync Support team - 4 months ago
We are thrilled to hear that you had an overall seamless experience getting your devices connected. Thank you for taking time out of your day to leave a positive review! -Cync Support
Not So Smart - Does not work with Alexa
1 out of 5 stars
Thumbs down graphic, would not recommend
SPH - 10 months ago, Verified purchaser
Does NOT work with Alexa, which is the only reason I purchased this plug.
Nah
1 out of 5 stars
Thumbs down graphic, would not recommend
Jod - 1 year ago
says you don't need a hub and is compatible with Alexa. You DO need a hub for it to be compatible with Alexa. Very misleading and frustrating
1 reply from Cync Support team - 1 year ago
Jod, we sincerely apologize for your experience. The Cync Smart Plug does not require a hub when used with the Cync App, and you can link a voice assistant app to it. A hub is only required when setting up a device directly in the Alexa App or Google Home App. Please feel free to contact us at 1-844-302-2943 for assistance with your devices. -Cync Support
Unreliable Junk
1 out of 5 stars
Thumbs down graphic, would not recommend
Unreliable Junk - 1 year ago
This product is unreliable. It doesn't consistently turn on at the scheduled time, it doesn't consistently turn off at the scheduled time, and it is randomly unreachable through the app. I have smart bulbs, security cams and other home automations from various companies and all are infinitely more reliable than this plug.
1 reply from Cync Support team - 1 year ago
We deeply apologize for the issues you had creating and maintaining reliable schedules within Cync. Feel free to contact us directly at 1-844-302-2943 if you need assistance. -Cync Support
Used for aquarium
5 out of 5 stars
Thumbs up graphic, would recommend
Saylor - 2 years ago, Verified purchaser
Before I upgraded the lights on my aquarium I only had stock lights that weren’t Bluetooth at all. By using this plug in I was able to set my lights on a schedule through my phone! Super easy.
1 reply from Cync Support team - 2 years ago
Thank you for choosing Cync! We are thrilled to see this five star review of your experience. Our team is glad that our Indoor Smart Plug has been able to help you manage your aquarium and assist in caring for your aquatic family! -Cync Support
DO NOT BUY
1 out of 5 stars
Thumbs down graphic, would not recommend
glutton for punishment - 2 years ago, Verified purchaser
Thought I would cut the transit time and buy this instead of the typical smart plug. I’m tech savvy and figured I could work around other reviewers issues. Boy, was I wrong! App is junk and required for any other interface. (Google home, Alexa, etc. ) Took forever to get it to connect to WiFi, as others indicate. Finally got it setup, lost power due to storm, and now it won’t reconnect. GE needs to get the Cync app figured out or allow the device to connect directly to the preferred app. Save you time, money, and sanity and buy something else.
1 reply from Cync Support team - 2 years ago
We deeply regret any issues you've had with the Cync app and your devices. We want to get this resolved and would love to get to the bottom of the issues you are experiencing. Please consider contacting us at 1-844-302-2943 so we can get you taken care of. -Cync Support
I regret not looking at the reviews
1 out of 5 stars
Thumbs down graphic, would not recommend
Nah - 2 years ago
Product has a good weight. But it’s a garbage product. Followed the weak instructions on google home and the cync app only gets so far and then has a connection error. The google app will say its connected but never pops up in order to add the plug on. Ugh. I’d give it zero stars if I could.
1 reply from Cync Support team - 2 years ago
We deeply apologize that you were unsuccessful in getting the plug to connect. We recommend factory resetting it by holding down the button on the right side for 10 seconds or until the LED light turns red. If it fails to connect after resetting feel free to contact us directly at 1-844-302-2943. -Cync Support
Does Not Pair
1 out of 5 stars
Thumbs down graphic, would not recommend
Aikblackbelt420 - 2 years ago
I won’t work with my Alexa or sync at all
1 reply from Cync Support team - 2 years ago
We are very sorry to hear this of your experience and would like to assist you as soon as possible. A support technician from our team can be reached by calling 1-844-302-2943. In the meantime, we have curated a helpful guide to Alexa integration on the Cync FAQ page here: cyncsupport.gelighting.com/s/article/alexa. We look forward to speaking with you. -Cync Support
App is NOT at all intuitive
1 out of 5 stars
Thumbs down graphic, would not recommend
RebbyB - 2 years ago, Verified purchaser
I don't use the app much - only when we go on vacation - but it is SO not intuitive. It takes me forever to find where in the app to change the on/off times for the two plugs we have. I try clicking on "scenes" and then get lost in the app, then try clicking on rooms, and nowhere is there a place to change the on/off times. It should and could be so, so much simpler.
1 reply from Cync Support team - 2 years ago
Hello, and thank you for taking the time to share your thoughts. We are sorry to hear that you ran into issues navigating our app. Your feedback is very important to us, and we will be happy to inform our development team with this information in an effort to improve our app's ease of use. If you are still experiencing issues, feel free to contact us at 1-844-302-2943 and we will be happy to help! - Cync Support
Works well
5 out of 5 stars
Kari - 2 years ago, Verified purchaser
Works well and was a good price
1 reply from Cync Support team - 2 years ago
Thank you Kari for choosing Cync. We are thrilled to hear about your positive experience with our Smart Plug! -Cync Support
Nightmare setup, works ok if you get through that
2 out of 5 stars
Thumbs down graphic, would not recommend
Domino - 2 years ago
Despite the GE website claims and written product instructions inside the box, this plug does not connect directly to Google home app. I tried upwards of 30 times on different days and different WiFi networks, with no success. Customer support offered no remedy. You'll have to download and use the Cync app to get the plug connected to your WiFi. This requires setup of a GE account, which took took 15+ hours for me to even achieve because the verification email needed to first log in is consistently delayed by several hours. After that saga, the plug was found by the Cync app relatively easily and you can then link your Cync account in the Google home app. Schedules for on/off can be configured in the Google app rather than having to do in Cync, fortunately. However, the indirect linking via Cync means that connection runs through the Cync servers which are unreliable (remember the verification email delay? that wasn't a one-off).
1 reply from Cync Support team - 2 years ago
Hello Domino, we deeply apologize for the amount of effort it took to get your devices set up and linked to your Google Home. This is certainly not the intended outcome that we expect from commissioning our devices. If there is anything we can address or resolve for you please don't hesitate to contact us at 1-844-302-2943. -Cync Support
Perfect to turn on the Xmas lights
5 out of 5 stars
Thumbs up graphic, would recommend
MDH - 2 years ago, Verified purchaser
Have several Cync bulbs that I use already... I needed a switch for our outdoor Xmas lights that would go on at Sunset, and go off at Sunrise: worked perfectly...!
1 reply from Cync Support team - 2 years ago
Thank you for choosing Cync! We are happy to hear you are taking advantage of our devices ability to set 'Schedules' for seamless control. We appreciate your choosing our brand above the rest! -Cync Support
It's alright.
3 out of 5 stars
Thumbs down graphic, would not recommend
HK - 2 years ago, Verified purchaser
I purchased this on sale & specifically for the Christmas tree lights. It was simple to connect with the Google app but for some reason it disconnects itself. I’m able to use voice commands on my Google Home but via the Google app it usually shows “offline”. It’s good enough for the price and use for short term use but if you’re looking for something to use long term I’d try another brand.
1 reply from Cync Support team - 2 years ago
Thank you for taking the time to share your experience. We understand that you have run into some difficulty regarding your connection to the app, and we would love the opportunity to help. Please contact us at 1-844-302-2943 if you are still experiencing issues, and we would be happy to assist. - Cync Support
Not compatible
1 out of 5 stars
Thumbs down graphic, would not recommend
TXAggie06 - 2 years ago
Could not get it to connect. I went to the website to trouble shoot. In very fine print, it says it’s only compatible with 2.4 GHz internet. This was nowhere on the box or paper with directions. Waste of time.
1 reply from Cync Support team - 2 years ago
Thank you for taking the time to review our Smart Plug. Cync WiFi-enabled devices are compatible with active 2.4GHz networks. We have submitted your review as feedback to our Product Management and Development Teams for future improvements. Please feel free to contact us directly at 1-844-302-2943 should you have questions or concerns. -Cync Support
Defeats the purpose of a smart plug
1 out of 5 stars
Thumbs down graphic, would not recommend
MsPacNW - 2 years ago, Verified purchaser
Lack of functionality defeats the purpose of a smart plug. Consistently disconnects itself from the WiFi network so it’s rarely available to control remotely. The accompanying app only has the ability to set a schedule to turn the plug off, not on - again, completely defeats the purpose of a programmable smart plug.
1 reply from Cync Support team - 2 years ago
Hello MsPacNW, we have made changes to our scenes and schedules. The start and end times are now merged into only one schedule. You can find more info on our support article cyncsupport.gelighting.com/s/article/scenes-and-schedules. Feel free to contact us at 1-844-302-2943. -Cync Support
Smart Plug
1 out of 5 stars
Thumbs down graphic, would not recommend
RR - 3 years ago
I have to reset almost every week, and sometimes that doesn't even work
1 reply from Cync Support team - 3 years ago
We are sorry to hear that your plug is not maintaining a reliable connection. We recommend ensuring that the plug is within 40 ft of your Wi-Fi router. If the connection issues persist we would love to assist. Please contact us at 1-844-302-2943. -Cync Support Team
Highly recommend
5 out of 5 stars
Thumbs up graphic, would recommend
Review Mama - 3 years ago, Verified purchaser
Works a lot better than turning it on yourself for lights on my baby so I could easier to ask Alexa to turn on the light for me especially in the middle of the night
1 reply from Cync Support Team team - 3 years ago
We love hearing how our products have made your life easier! Thank you for sharing your thoughts and for taking the time to leave a review. -Cync Support Team
Hate the Cync app
2 out of 5 stars
halibshep - 3 years ago, Verified purchaser
The product is probably okay, but the Cync app was horrible and their customer support just isn't great if you've got a connection issue.
1 reply from GE Lighting Expert team - 3 years ago
We certainly regret hearing that you had issues with the app. We would love to know what went wrong with the app as it helps us to make improvements and release future updates. Feel free to contact us at 1-844-302-2943 to let us know what we can do better at. -Cync Support Team