Q&A(47)
Q: Is the mattress waterproof!
A: Thanks for reaching out! Our Simple Solutions Playard mattress is not waterproof but we do manufacture standard size waterproof sheets for easy clean up. We hope this helps!
submitted byGraco Consumer Care - 5 years agoBrand expert
Q: What is the weight limit for the bassinet?
A: Thanks for reaching out! The Simple Solutions Playard bassinet can be used until infant begins to push up on hands and knees or weighs over 15 lbs, whichever comes first.
submitted byGraco Consumer Care - 5 years agoBrand expertA: 15lbs or when baby starts rolling over, whichever comes first.
submitted byrk - 6 years ago
Q: Weight limit for bassinet?
A: 15lbs or when baby starts rolling over, whichever comes first.
submitted byrk - 6 years agoA: Thanks for reaching out! The Simple Solutions Playard bassinet can be used until infant begins to push up on hands and knees or weighs over 15 lbs, whichever comes first.
submitted byGraco Consumer Care - 5 years agoBrand expert
Q: What is the thickness of the mattress pad?
A: Thanks for your interest in our Simple Solutions Pack 'n Play Playard! The mattress for this model is approximately 1.5" thick. Hopefully this helps! - The Graco Team
submitted byGraco Consumer Care - 6 months agoBrand expert
Q: No instructions included! Help!
A: Thank you for your interest in the Pack 'n Play Simple Solutions Playard! We're so sorry to hear that you didn't receive your instruction booklet. Below, we've included a link to the manual. For additional assistance, please contact our Consumer Care Team at 1-800-345-4109, M-F 9AM-5PM EST. We hope this helps! - The Graco Team Manual: https://newellbrands.scene7.com/is/content/NewellRubbermaid/Simple%20Solutions_PLAYARD_9G08_NWL0001068553C_US
submitted byGraco Consumer Care - 8 months agoBrand expert
Q: What is the difference between this model and the one the go model?
A: Thanks for your interest in our products! The Pack n Play Simple Solutions Playard comes with a changer. The Pack n Play on the Go Playard does not. We hope this helps! Graco Team
submitted byGraco Consumer Care - 9 months agoBrand expert
Q: Is the mattress waterproof?
A: Thanks for your interest in our Simple Solutions Pack and Play! The mattress for this model is not water proof. Thanks! - The Graco Team
submitted byGraco Consumer Care - 11 months agoBrand expert
Q: Do you use sheets for the bassinet part or no? If so which ones are waterproof?
A: Thank you for your interest in our products! Sheets are not required for use of the product. The Pack 'n Play Simple Solutions Playard accepts any of our 27" x 39" x .5" sheets. We hope this helps! - The Graco Team
submitted byGraco Consumer Care - 11 months agoBrand expert
Q: I want to get a pad for this pack n play to give the baby more cushion, what size would I buy?
A: Thank you for your interest in our products! All of our playards come with a mattress which has been designed specifically for the playard. For the safety of your child, we do not recommend adding any aftermarket mattresses or soft bedding to playards. Please be sure to review the manual for all safety guidelines prior to using your playard. We hope this helps! - The Graco Team
submitted byGraco Consumer Care - 1 year agoBrand expert
Q: I can't find instructions to assemble. Is there a source to get instruction booklet? thank you
A: Thank you for your inquiry! Here is the link to the manual for the Simple Solutions Portable Playard: https://newellbrands.scene7.com/is/content/NewellRubbermaid/DASH/S7%5Fint/2020/NWL0001068553A%2D9G08%2DNEW%20LAYOUT.pdf . We hope this helps! - The Graco Team
submitted byGraco Consumer Care - 1 year agoBrand expert