Q&A(13)
Q: Hello, I just started trying to set up my cameras (twin set) and one of them works perfect, but the other doesn't (green led is on). Pair button won't do anything. Hard reset didn't work either.
A: Hello, please reach out to our customer service team at support@hubbleconnected.com and they can assist you.
submitted byProduct Expert - 1 year agoBrand expert
Q: so I know that there is a camera that stays on the baby is there also a small monitor for the parents to carry around the room to room to watch the baby or is it strictly an app on your phone?
A: Hello Momoffour4, The Nursery Pal Deluxe camera is designed to work seamlessly with both the Hubble Club app when connected to WiFi and with the compatible parent unit it comes with through a radio link. Importantly, these two functionalities work independently of each other, giving you flexibility in how you use the camera to monitor your nursery. If you have any more questions or need further assistance, please don't hesitate to reach out to us directly. You can easily get in touch with us via LiveChat or email, and you'll find our contact details in the quick start guide or on our website at: https://support.hubbleconnected.com/. We're here to help and ensure you have a smooth and enjoyable experience with our products. Kind regards, The Hubble Connected Team
submitted byProduct Expert - 2 years agoBrand expert
Q: Hello, can you use the parent device AND Hubble App to view at the same time? What can the app control? Your description is limited. For example, can app pan and zoom camera?
A: Hello Henry P, Yes, you can use the camera with both the monitor and the Hubble Club app regardless of one or the other. With the HubbleClub app, you can remotely control the camera's pan/tilt and zoom. If you need further help, please feel free to reach out to us directly via LiveChat or email. Our contacts can be found in the quick start guide. Kind regards, Crystal & the Hubble Connected Team.
submitted byBinatone Team - 3 years agoBrand expert
Q: Does this unit have VOX and/or movement alerts sent to the parent unit? Can the sensitivity of these alerts be adjusted from the parent unit?
A: Hello Fabian, We appreciate your interest in our product. Unfortunately, none of our products support the Vox feature. The monitor doesn't get activated by sound or motion. You can only set notifications for detected events of motion, sound, and temperature, with the Hubble Club app. If you have more questions about this product, please feel free to reach out to us directly via LiveChat or email. Kind regards, Crystal & the Hubble Connected Team
submitted byBinatone Team - 3 years agoBrand expert
Q: What is the battery life on the mintor?
A: Hello MandyNY, The Nursery Pal Deluxe monitor lasts about 6 hours with a new fully charged battery. If you have more questions about this product, please feel free to reach out to us directly via LiveChat or email. Kind regards, Crystal & the Hubble Connected Team
submitted byBinatone Team - 3 years agoBrand expert
Q: Does the Nursery Pal Deluxe come with 2 cameras?
A: Hello aaingeal, We offer the Nursery Pal Deluxe with 1 camera (single set) or 2 cameras (twin set). If you have more questions about this product, please feel free to reach out to us directly via LiveChat or email. Kind regards, Crystal & the Hubble Connected Team
submitted byBinatone Team - 3 years agoBrand expert
Q: What is the range distance for this monitor?
A: Hello Rebecca, The Nursery Pal Deluxe range is up to 1000ft when there is a clear line of sight between parent unit and baby units. Any obstruction between parent and baby units will reduce the range significantly. With parent and baby units indoors. If you have more questions about this product, please feel free to reach out to us directly via LiveChat or email. Kind regards, Crystal & the Hubble Connected Team
submitted byBinatone Team - 3 years agoBrand expert
Q: Is this unit compatible with 5G phones, specifically Androids?
A: Hello Mysteriousme013, Our Hubble devices were designed to work with only 2.4GHz connections. If you have more questions about this product, please feel free to reach out to us directly via LiveChat or email. Kind regards, Crystal & the Hubble Connected Team
submitted byBinatone Team - 3 years agoBrand expert
Q: Are you able to use this monitor without WiFi? If you were just wanting to use the tablet to view as opposed to the app? I'm curious to know if it would work if WiFi wasn't working for some reason.
A: Hello, The camera connects with the parent unit through FHSS technology. The camera is the unit that is WiFi-enabled and you can pair it with the HubbleClub app for remote live streaming and other features. The use with the app is optional though. If you have more questions about this product, please feel free to reach out to us directly via LiveChat or email. Kind regards, Crystal & the Hubble Connected Team
submitted byBinatone Team - 3 years agoBrand expert
Q: Can additional cameras be added?
A: Hello Elizabeth, Thanks for your interest in the Nursery Pal Deluxe. The add-on cameras for this model will be available in the near future. If you have more questions about this product, please feel free to reach out directly via LiveChat or email. Kind regards, Crystal & the Hubble Connected Team
submitted byBinatone Team - 3 years agoBrand expert