Q&A(14)
Q: The packaging says a refill lasts up to 2 months, but says it only holds 14 days of soiled litter. Can someone explain the difference? Which is it?
A: The refill is a continuous bag that you when it gets full. Meaning that the bag will typically get full around 14 days. But the continue bag lasts about 2 months.
submitted byMorgan - 9 months agoA: Okay so the bag itself can hold 2 months but the pail can only hold 14 days. So you have to tear the bag after 14 days and throw that out so you have more room in the pail. The bag seals when cut
submitted byAlalalalaa - 4 months agoA: Thank you for your question. Our Litter Genie pail can hold up to 14 days of soiled litter in one bag. The refill provides a continuous film that can be cut and tied into bags. On average, the refill offers up to 2 months of bag supply for one cat. We hope that helps.
submitted byLitter Genie - 9 months agoBrand expert
Q: Are branded bags required or can I use generic plastic trash bags?
A: Regular trash bags are not made to fit the shape of our pails so it's difficult to confirm if they could work. Litter Genie refills are made with a multi-layer film with odor-locking barrier technology that prevents odor from escaping the pail, plus they are specifically designed fit Litter Genie systems perfectly. For best experience and odor control, we recommend you use the Litter Genie cartridge and odor-locking bags.
submitted byLitter Genie - 1 year agoBrand expertA: Yes you can use regular, smaller sized trash bags with the saved empty dispenser cartridge! Just tuck the trash bag in the cartridge to secure it, and voila! It not as seamless as the branded bags but that's the DIY gamble we take to save some $ :)
submitted byo - 1 year ago
Q: Is the slide spring loaded?
A: We’ve removed the springs from all Litter Genie pails after noticing that the slider was more difficult to open for people with reduced mobility. By removing the springs, we’ve made it easier to use the pail with one hand, allowing for a smooth disposal process without needing to apply extra force to keep the slider open. We hope that helps!
submitted byLitter Genie - 2 months agoBrand expert
Q: Is the slide door spring loaded? The previous model I had had springs. The new one I have stinks. If I could return it I would and never buy another one
A: The springs were removed from all Litter Genie pails after noticing that the slider was more difficult to open for people with reduced mobility.
submitted byEmg13 - 12 days ago
Q: Is the slide door spring loaded? The previous models had springs.
A: The springs were removed from all Litter Genie pails after noticing that the slider was more difficult to open for people with reduced mobility.
submitted byEmg13 - 12 days ago
Q: Does the jumbo refill fit in this ultimate pail?
A: Yes, both standard and jumbo refills fit this Litter Genie Pail.
submitted byLitter Genie - 6 months agoBrand expert
Q: What is the difference between a litter genie, a pet genie, and a diaper genie in terms of design and bag material/ design?
A: These are all part of the Genie family which helps maintain fresh spaces inside your home. They share the same system, with a few tweaks to address specific concerns that come with keeping a fresh space for babies and pets. To cite a few : The Diaper Genie pails tend to be larger to fit the volume of diapers that comes with a newborn baby. The Litter Genie is more compact to fit nicely next to your litter box without taking too much space. Pet Genie can be placed both inside and outside for maximum flexibility when dealing with your dog's waste. They all come with proprietary multi-layer film with odor barrier technology that seals in odors and keeps your home smelling fresh and clean. We hope that helps!
submitted byLitter Genie - 7 months agoBrand expert
Q: I would like to know if all genie refills fit this one, if not, how will I know which ones to purchase?
A: Our square refills fit this pail (both the Standard and Jumbo refills).
submitted byLitter Genie - 1 year agoBrand expert
Q: WHERE are the measurements?
A: Thank you for your question. The Litter Genie pail is 9.5"L x 8.5"W x 17" H.
submitted byLitter Genie - 2 years agoBrand expert
Q: does this model use the standard refills?
A: Thank you for your question. This model Litter Genie pail uses the standard refills.
submitted byPlaytex Baby - 3 years agoBrand expert