Q&A(2)
Q: Is it possible for the consumer/end user to replace the battery? In this case, the consumer/end user has successfully replaced watch batteries, but he does not have factory training.
A: Thank you for your question.While it is technically possible for the consumer or end user to replace the battery, we do not recommend it. Without proper tools or factory training, opening the watch may compromise the compression seal, which is essential for maintaining water resistance and long-term performance. Additionally, under Reese’s Law—a U.S. regulation aimed at improving safety related to button cell and coin batteries—battery compartments must remain secure and tamper-resistant. Replacing the battery without proper precautions may affect the watch's compliance with these safety sstandards. If any issues arise, please feel free to contact us directly at 8888-727-2931, and our team will be happy to assist you.
submitted byTimex Customer Support - 1 month agoBrand expert
Q: Can the watchband get wet, for example, when swimming?
A: Hello, Emily. Yes, the watch band will actually get wet when swimming or doing any water activities.
submitted byTimex Customer Support - 4 years agoBrand expert