Q&A(15)
Q: I'm interested in buying the Meta Quest Does this product have a protection plan
A: Hey Mark I am saying do not buy the Quest 3/Quest 3s? The META customer support is almost non-existent! Heck META does not even have a phone number to contact META Customer Support with. Warning!!
submitted byMeta Junk Collector - 8 months agoA: No I purchased this item November and was delivered an empty box with plaster inside target is refusing to replace or refund the order. Don’t shop here!
submitted byKrissy1122 - 6 months agoA: Hi there Mark, Thanks for showing interest in our products, here is some information on our Meta Warranty Plus. Meta Warranty Plus is an extended warranty & device protection program which offers 1 additional year of warranty coverage, for a total of 2 years warranty coverage in the US. It also includes coverage for accidental damage caused by handling. Consumer customers can purchase Meta Warranty Plus either at the same time as device purchase, or up to 60 days after the device purchase. If a customer has activated their device after the 60 days threshold, they will not be able to purchase Meta Warranty Plus. For more information on Meta Warranty Plus please go here. https://www.meta.com/legal/meta-warranty-plus/
submitted byMeta Store Support - 9 months agoBrand expert
Q: How do I access my free Batman game that came with my purchase? How can I redeem it?
A: Hi Buck, thanks for reaching out about Meta Quest 3 512GB Ultimate Mixed Reality- Batman: Arkham Shadow and 3-Month Trial of Meta Quest+. To receive Offer Item, Qualifying Product must be first activated between September 25, 2024 – December 31, 2026 through an Account without Batman: Arkham Shadow previously entitled on such Account (“Activation”). Upon Activation and Batman: Arkham Shadow launch, you will receive a notification message via email, in your mobile app, and in VR with a link to redeem the Offer Item from the Meta Quest Store. There are no redemption codes in connection with this Offer. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMatt - 6 months agoTarget expert supportA: Hi there, Buck! Thanks for reaching out. You should have the option to redeem the game by visiting the game's page on the Meta Store on the headset or within the "Payments and Extras" section of the Meta Horizon mobile app. If you're not seeing the option to redeem the game, please feel free to reach out to our Support team to assist further. You can find them on the Meta Quest Help Center on our website and they'll be more than happy to help! Hope to hear from you soon!
submitted byMeta Store Support - 4 months agoBrand expert
Q: How do I access the free game and free trial?
A: Hi Heather B, thanks for reaching out about Meta Quest 3 512GB Ultimate Mixed Reality- Batman: Arkham Shadow and 3-Month Trial of Meta Quest+. To receive Offer Item, Qualifying Product must be first activated between September 25, 2024 – December 31, 2026 through an Account without Batman: Arkham Shadow previously entitled on such Account (“Activation”). Upon Activation and Batman: Arkham Shadow launch, you will receive a notification message via email, in your mobile app, and in VR with a link to redeem the Offer Item from the Meta Quest Store. There are no redemption codes in connection with this Offer. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMatt - 6 months agoTarget expert supportA: Hey Heather, You can easily redeem the game and subscription using the steps in our help article, "Redeem your Meta Quest app, game or subscription promotion." You'll find it on our official help pages. Hope this helps.
submitted byMeta Store Support - 6 months agoBrand expert
Q: Batman Arkham Shadows is included inr package I purchased. How do I access the game without paying
A: Hi Karen, we would love to help you redeem your game, please contact us through the Meta Community page and our dedicated team will be able to support you further.
submitted byMeta Store Support - 6 months agoBrand expertA: Hi Karen, thanks for reaching out about Meta Quest 3 512GB Ultimate Mixed Reality- Batman: Arkham Shadow and 3-Month Trial of Meta Quest+. To receive Offer Item, Qualifying Product must be first activated between September 25, 2024 – December 31, 2026 through an Account without Batman: Arkham Shadow previously entitled on such Account (“Activation”). Upon Activation and Batman: Arkham Shadow launch, you will receive a notification message via email, in your mobile app, and in VR with a link to redeem the Offer Item from the Meta Quest Store. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMatt - 6 months agoTarget expert support
Q: Will this work with PS5?
A: My brother uses his on both his steamdeck and PS5. It isn't natively ran, but I imagine certain games can be.
submitted byTi - 7 months agoA: Hey there! Thanks for your question! The Meta Quest 3 is not compatible and does not natively support the PS5. The Quest 3 works standalone and also supports PCVR play through the use of the Meta Quest Link Software. Hope this helps!
submitted byMeta Store Support - 8 months agoBrand expert
Q: Is there a way I can demo at a store
A: Hi Mason, thanks for reaching out about Meta Quest 3 512GB Ultimate Mixed Reality- Batman: Arkham Shadow and 3-Month Trial of Meta Quest+ Thank you for reaching out to us with your question. We would suggest reaching out to your local store or Target Guest Services for more information to get an answer for your question. Target Guest Services can be reached at: 800-440-0680 If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMike - 9 months agoTarget expert support
Q: Hello, I've noticed that there's a free 3-month trail of Meta Quest Plus. After buying this bundle, how long can I go without activating my 3 month free trail before it expires?
A: Hello Ed! Great question! Once the headset is activated, users have 90 days to redeem their three-month Gaming Subscription promotion.
submitted byMeta Store Support - 2 months agoBrand expert
Q: Does this come with a case?
A: Hi there, A case is sold separately. Here is everything inside the box: - Meta Quest 3 headset - Adjustable standard facial interface (pre-installed) - Two Meta Quest Touch Plus controllers - Two wrist straps (pre-installed) - 18-W power adapter - USB-C charging cable - Two AA batteries (pre-installed)
submitted byMeta Store Support - 4 months agoBrand expert
Q: Can I use these if I wear glasses?
A: Hey! Your Meta Quest comes with a glasses spacer in the box for wearing glasses while using the headset. Before installing the glasses spacer, check to make sure that the width and height of your frames are the following sizes: - Width: 142 mm or less - Height: 50 mm or less Once you've made sure that your glasses are the right size, insert the glasses spacer into your headset to provide a larger fit.
submitted byMeta Store Support - 5 months agoBrand expert
Q: I just bought a quest 3 signed into my account and go to the meta store to find out that I still need to buy Batman Arkham Shadow.
A: Hi Sam! Please get in touch with our support team via the Meta Help Center. We are here to help 24/7!
submitted byMeta Store Support - 6 months agoBrand expert