Mr. Clean Magic Eraser Original, Cleaning Pads with Durafoam, 1 count

I'm sorry your Mr. Clean Magic Erasers fall apart so quickly while cleaning your shoes, Nette. My products undergo many quality checks to ensure they provide you with the best results, so I wouldn't expect this to be your experience. As you may know, this product is designed to compress and break down as it's used, like a pencil eraser, and it can leave behind small pieces of residue, just as a pencil eraser does. How long the product lasts depends on how many times you use it and how rough the surfaces you use it on are. So my team can help you get the results you expected, please call us at (800) 248-1612 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry to hear that you're unhappy with your purchase, Robin, and we appreciate you taking the time to share your feedback with us. Our products are thoroughly tested to ensure they provide a great clean every time when used as directed, so this isn't the experience we want you to have, and we're grateful for your input. It may be helpful to know that our Mr. Clean Magic Erasers are designed to compress and break down as they're used, like a pencil eraser, so it can leave behind small pieces of residue, just as a pencil eraser does. Although the product removes most dirt, it must be wet to work. For large areas and tough soils, you may need to scrub for longer than usual. Older, dried-in stains may also take longer to remove. For best results, wet the pad before use and gently squeeze out excess water, but be sure not to twist. Your satisfaction means a lot to us, and we'd like to learn more about this, so that we can assist you further from here. Please give us a call at (800) 248-1612, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!

Your long-time loyalty means a lot to us, and we're sorry to hear you didn't have a great recent experience with Mr. Clean Magic Erasers. As you know, this product is designed to compress and break down as it's used, like a pencil eraser, and it can leave behind small pieces of residue, just as a pencil eraser does. How long the product lasts depends on how many times you use it and how rough the surfaces you use it on are. For best results, wet the pad with water before you use it. Then squeeze out excess water rather than wringing or twisting the pad. Do not use any cleaning product with the pad. After use, rinse the product and leave it to dry naturally. In case this helps as well, our Extra Durable version is 50% stronger AND our Ultra Thick is 2x the thickness for heavy-duty cleaning and won't break down as quickly. Give us a call at (800) 248-1612 with any further questions or concerns. We're here to help.

We're sorry to hear you didn't have the experience you expected, and want to assure you that we have many quality checks to ensure you get the best from the Magic Eraser. We hope it helps to know, they're designed to break down with use, much like a pencil eraser. The amount of pressure applied while using, as well as how rough the surface, can affect how long they last. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute please get in touch with us at (800) 248-1612.