Q&A(18)
Q: I have read reviews of a horrible mildewy odor. Has anyone experienced this?
A: The worst smell ever. So disgusting.. sending back
submitted byMsmunderwood - 8 months agoA: Yes! This rug has a horrible musty smell. Even durring professional cleaning we had to leave the house as it made our home smell terrible.
submitted byjetset6 - 1 year ago
Q: The description of this rug says, "Pet Friendly. Stain resistant and machine washable for pet friendly, easy care." Is this really the case? I see it is made of jute and cotton and would shrink.
A: Thank you for your inquiry. While we do not recommend machine washing this particular SKU, it is easy to care for. We recommend gently blotting with a clean cloth and shaking off any dirt or debris and spot-cleaning mild stains.
submitted bynuLOOM Rep - 2 years agoBrand expert
Q: Considering this rug and I wonder how it feels. Does it have a soft or rough hand?
A: I would honestly say it’s not soft, I’ve had mine for a year now and when walking barefoot on it’s it’s not all the comfy, looks great tho
submitted byadrianne - 1 year agoA: Thank you for your inquiry. This is lightweight and soft but durable enough to stand up to foot traffic.
submitted bynuLOOM Rep - 2 years agoBrand expert
Q: Can you use a robot vacuum on it?
A: Yes, my roomba does fine on it -
submitted byAnjaMill - 2 months ago
Q: Do they still stink ?? In 2025. I want to order but I do not do smells esp musty / mildew
A: Hi there! Thanks so much for your question. Since the rug is made from natural jute and cotton, it might have a light earthy smell at first—that’s totally normal and just part of the natural fibers. The good news is, it usually fades pretty quickly once you unroll it and let it air out for a day or two.
submitted bynuLOOM Rep - 1 month agoBrand expert
Q: Is the 8x10 really 8x10? This same rug is for sale on other sites and they all list it at 7'6" x 9'6"
A: Hello, thank you for your question. The 8' x 10' size actually measures 7'6" x 9'6".
submitted bynuLOOM Rep - 5 months agoBrand expert
Q: I have this rug and it got wet with rain water that seeped through my windows and sliding door. Is it salvageable?
A: Hello, thank you for your question. Yes, but dry it fast. Blot the water, air dry in sunlight or use a fan. If it stays damp or smells, get it professionally cleaned.
submitted bynuLOOM Rep - 5 months agoBrand expert
Q: Does this rug contain PFAS (polyfluoroalkyl substances)? PFAS are commonly found in textile treatments. Does this rug have any flame-retardant, stain-resistant, or other chemical treatments?
A: Hello, thank you for your question. Information regarding PFAS is unavailable, but this rug is not treated with any chemicals.
submitted bynuLOOM Rep - 5 months agoBrand expert
Q: Will this rug shed, (like sisal rugs do)?
A: Thank you for your inquiry. With this SKU, it is 60% Jute 40% Cotton, so it will shed initially but not as much as a pure sisal rug would. We hope this information is helpful to you!
submitted bynuLOOM Rep - 2 years agoBrand expert
Q: Many rugs are approximate size. What is actual size of 12X15?
A: Thank you for your inquiry. Each handmade rug is unique to the artisan who weaved it; therefore, size and color may vary slightly in each piece.
submitted bynuLOOM Rep - 2 years agoBrand expert