Q&A(28)
Q: Is this safe for kids under 12?
A: Yes because it’s not as effective as it should be I threw mine away and bought a $100 Oral B electric tooth brush
submitted byDoll - 3 months agoA: Hello! This Philips One by Sonicare Battery Toothbrush HY1100/01 can be used by children. Use by children should be with adult supervision. Always keep coin/button cell batteries out of reach of child
submitted byPhilips Consumer Care - 4 months agoA: Hello! This Philips One by Sonicare Battery Toothbrush HY1100/01 can be used by children and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children without supervision. Children shall not play with the appliance. Use by children should be with adult supervision. Always keep coin/button cell batteries out of reach of children.
submitted byPhilips - 4 months agoBrand expertA: Hello! This Philips One by Sonicare Battery Toothbrush HY1100/01 can be used by children and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children without supervision. Children shall not play with the appliance. Use by children should be with adult supervision. Always keep coin/button cell batteries out of reach of children.
submitted byAnswered by Philips - 4 months agoBrand expert
Q: Does this come with a battery?
A: Hi there! Yes, the Philips One by Sonicare Battery Toothbrush HY1100/01 includes a battery when you purchase it. It's powered by a single AAA alkaline battery, which comes pre-installed in the handle.
submitted byPhilips Consumer Care - 1 month agoA: Hi there! Yes, the Philips One by Sonicare Battery Toothbrush HY1100/01 includes a battery when you purchase it. It's powered by a single AAA alkaline battery, which comes pre-installed in the handle.
submitted byAnswered by Philips - 1 month agoBrand expertA: Hi there! Yes, the Philips One by Sonicare Battery Toothbrush (model HY1100/01) includes a battery when you purchase it. Specifically, it's powered by a single AAA alkaline battery, which comes pre-installed in the handle.
submitted byPhilips - 1 month agoBrand expert
Q: I read on the specs on target that the sonic 1 has medium firm bristles. But the expert here said they were soft. So which is it?
A: Hello! The Philips One by Sonicare Brush Head can be considered as having soft bristles, designed for gentle yet effective cleaning.
submitted byPhilips Consumer Care - 3 months agoA: Hello! The Philips One by Sonicare Brush Head can be considered as having soft bristles, designed for gentle yet effective cleaning.
submitted byAnswered by Philips - 3 months agoBrand expertA: Hello! The Philips One by Sonicare Brush Head can be considered as having soft bristles, designed for gentle yet effective cleaning.
submitted byPhilips - 3 months agoBrand expert
Q: Is the brush replaceable?
A: Hello! Yes, the brush head for the Philips One by Sonicare Battery Toothbrush (HY1100/01) is replaceable.
submitted byPhilips Consumer Care - 4 months agoA: Hello! Yes, the brush head for the Philips One by Sonicare Battery Toothbrush (HY1100/01) is replaceable.
submitted byPhilips - 4 months agoBrand expertA: Hello! Yes, the brush head for the Philips One by Sonicare Battery Toothbrush (HY1100/01) is replaceable.
submitted byAnswered by Philips - 4 months agoBrand expert
Q: Is this safe for veneers?
A: Hello! The Philips One by Sonicare toothbrush should be safe to use on braces (brush heads wear out sooner when used on braces) and dental restorations (fillings, crowns, veneers) if they are properly
submitted byPhilips Consumer Care - 6 months agoA: Hello! The Philips One by Sonicare toothbrush should be safe to use on braces (brush heads wear out sooner when used on braces) and dental restorations (fillings, crowns, veneers) if they are properly adhered and not compromised. If a problem occurs, please follow up with a dental professional.
submitted byPhilips - 6 months agoBrand expertA: Hello! The Philips One by Sonicare toothbrush should be safe to use on braces (brush heads wear out sooner when used on braces) and dental restorations (fillings, crowns, veneers) if they are properly adhered and not compromised. If a problem occurs, please follow up with a dental professional.
submitted byAnswered by Philips - 6 months agoBrand expert
Q: Does this toothbrush have pressure sensor?
A: Hello! No. The Philips One by Sonicare Battery Toothbrush does not have a pressure sensor.
submitted byPhilips Consumer Care - 9 months agoA: Hello! No. The Philips One by Sonicare Battery Toothbrush does not have a pressure sensor.
submitted byAnswered by Philips - 9 months agoBrand expertA: Hello! No. The Philips One by Sonicare Battery Toothbrush does not have a pressure sensor.
submitted byPhilips - 9 months agoBrand expert
Q: Does it get moldy where the replacement head goes?
A: Hello! The Philips One HY1100/01 toothbrush is designed with hygiene in mind. While mold is not a common issue, it's important to regularly clean and dry the area where the brush head connects to the handle. Feel free to leave us a private message on Facebook or call us at 18887445477. We are open Monday through Saturday, 9:00 AM to 9:00 M EST, and Sunday, 9:00 AM to 6:00 PM EST. Have a good one.
submitted byPhilips - 6 days agoBrand expertA: Hello! The Philips One HY1100/01 toothbrush is designed with hygiene in mind. While mold is not a common issue, it's important to regularly clean and dry the area where the brush head connects to the handle. Feel free to leave us a private message on Facebook or call us at 18887445477. We are open Monday through Saturday, 9:00 AM to 9:00 M EST, and Sunday, 9:00 AM to 6:00 PM EST. Have a good one.
submitted byAnswered by Philips - 6 days agoBrand expert
Q: Hello. Are the pink color toothbrushes being discontinued? I haven't been able to find the pink replacement brushes anywhere. Thank you!
A: Hello! The Philips One by Sonicare brush heads in pink (BH1022/20) are still available.
submitted byPhilips - 13 days agoBrand expertA: Hello! The Philips One by Sonicare brush heads in pink (BH1022/20) are still available.
submitted byAnswered by Philips - 13 days agoBrand expert
Q: Does it have a two-minute timer?
A: Hello there! Yes, the Philips One by Sonicare Battery Toothbrush has a two-minute timer and a Quadpacer that buzzes every 30 seconds to help you brush evenly.
submitted byPhilips - 6 months agoBrand expertA: Hello there! Yes, the Philips One by Sonicare Battery Toothbrush has a two-minute timer and a Quadpacer that buzzes every 30 seconds to help you brush evenly.
submitted byAnswered by Philips - 6 months agoBrand expert
Q: My toothbrush stopped working. I replaced with a new AAA battery and still it won't vibrate. I don't have a protection plan. What do I do? I've only had it for 2 months.
A: Hello! We're sorry to hear that. We are here to assist you further regarding this matter. Kindly leave us a private message on Facebook or call us at 1-800-682-7664.
submitted byAnswered by Philips - 11 months agoBrand expertA: Hello! We're sorry to hear that. We are here to assist you further regarding this matter. Kindly leave us a private message on Facebook or call us at 1-800-682-7664.
submitted byPhilips - 11 months agoBrand expert