Pureology Hydrate Shampoo 33.8 oz

We are sorry to hear about the experience you had with Hydrate Shampoo. We would like to speak with you directly about it. Please give us a call @ 1-800-331-1502 for assistance and provide the case # 47781360. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.

Oh no, we completely understand how frustrating that is! Just to clarify, our smaller standard-sized bottles are designed without a pump, as pumps are typically reserved for our larger liter sizes. You can easily dispense the product directly from the cap, and separate pumps can often be found for purchase if you prefer that format. If you need any further assistance, please feel free to reach out to our Customer Care team—we're always here to help! 💜

We are sorry to hear about the experience you had with Hydrate Shampoo. We would like to speak with you directly about it. Please give us a call @ 1-800-331-1502 for assistance and provide the case # 47763207. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.

Thank you so much for sharing your detailed feedback with us. We are so glad to hear that your hair feels healthy, stays clean for days, and loves the hydration, but we are truly sorry that the scent missed the mark for you—especially after splurging on the large 1L bottles! Regarding your question, our formulas use aromatherapy blends with various botanical extracts, so the notes can sometimes present slightly differently between the shampoo and conditioner steps, though they are designed to complement one another. We completely understand how disappointing a strong or unexpected fragrance can be, and we will certainly share your comments about the scent experience with our product team. If you decide to explore alternative options or need help finding a different line in the future, we are always here to assist you!

Hi there, Thank you for being a loyal user, but we are truly sorry to hear that the scent of the product has become a barrier for you. We completely understand how disappointing that is, especially after investing in the larger sizes. Because scent preferences are so personal, we appreciate you sharing this specific feedback with us. While we cannot guarantee a return or exchange for opened products, we encourage you to contact our customer care team directly through our official website. They can review your purchase details and discuss what options might be available to assist you. We want you to have a haircare experience you enjoy, and we hope we can help you find a better match for your needs.