Secret Clinical Strength Soft Solid Antiperspirant & Deodorant - Active Fresh - 2.6oz

We'd like to thank you for reaching out about our Secret Clinical Soft Solid Active Fresh Antiperspirant Deodorant. While we are glad you enjoy the product, we are sorry to hear that you've had some trouble with it's packaging. We have strict quality controls in place to ensure our products reach you in the best of conditions. Please know that we will be handling this with our Quality Assurance team. With our soft solid formulations, because of it's texture and consistency, it requires a thumbwheel that when its not in use, permits pressure relief. Without this special thumbwheel, the product could ooze out. Unfortunately, the negative result of this is that sometimes the product may be difficult to turn. We recommend using a towel to grip the wheel if it becomes too hard to turn. We'd be happy to assist you further. When you do have the time, please give us a call at (800) 964-1947 or email us through our Contact Us page.

Thanks for reaching out to Secret about your Clincal Strength Active Fresh Soft Solid Antiperspirant Deodorant. We think it's awesome that you love the product and that it's really been working for you. However, we don't dispensing the product to be problematic. Our products go through many quality checks to ensure that they reach you in tip-top shape and we can assure you that we are sharing this report with our Quality Team. It may help that because of the Soft Solids texture and consistency, it requires a special thumbwheel that permits pressure relief. Without this special mechanism, the deodorant will ooze out. Unfortunately, this can sometimes make the dial hard to turn. Try using a towel to grip the dial and see if that makes it easier to dispense. We always want to make sure that our consumers are satisfied with using our products. For further assistance, please give us a call at (800) 964-1947 or send us an email through our website's Contact Us page.

Thank you for sharing your encounter with our Secret Clinical Soft Solid Active Fresh Antiperspirant Deodorant. We value your loyalty and would like to apologize for your more recent experience. We understand your frustrations and you can be sure that we are reporting this to our Quality Assurance Team. The Soft Solid formula, because of its texture and consistency, requires a thumbwheel that, when not in use, permits pressure relief. Without this special thumbwheel, the product would weep (ooze) out. Unfortunately, the negative of this is it is sometimes hard to turn. It may be helpful to use a towel to grip the wheel if it becomes hard to turn. We would be happy to assist you further. Please give us a call at (800) 964-1947 or email us through our Contact Us Page so we may do so.

We appreciate your loyalty, and are sorry about the trouble you experienced while twisting the wheel of our Clinical Strength Soft Solid Antiperspirant. We have strict quality controls in place to ensure our products reach you in the best condition, so we're reporting this to our Quality Assurance Team. Due to the consistency and texture of the Soft Solid formula, it requires a special thumbwheel that permits pressure relief when not in use. Without it, the product ooze out. Unfortunately, the negative of this is it's sometimes hard to turn. For now, it may be helpful to use a towel to grip the wheel if it does becomes difficult to turn. We're glad you enjoy the Active Fresh scent, and hope this tip allows you to continue to use it. If it doesn't, please give us a call at 1-800-964-1947. If you'd rather email us instead, please visit the Contact Us page on our website.

We appreciate you taking the time to share your experience with the Secret Clinical Antiperspirant, and apologize that you didn't get the protection you expected. This isn't the experience we want you to have, especially since dry underarms are at the heart of all we do, and we understand how upsetting this must be. If you aren’t already, try applying the product at night so it can start working before sweating increases once you become active for the day. Also, it can take your body up to two weeks to adjust to a new antiperspirant before you get the best wetness protection. Finally, the level of protection can depend on your body chemistry and changes to your diet, stress level, and activity. Applying the product twice a day when needed should provide the protection needed during these times. Feel free to give us a call at (800) 964-1947, or send us an email from our website's Contact Us page for further assistance.

Thank you for getting in touch about our Secret Clinical Strength Soft Solid Active Fresh Antiperspirant Deodorant. It's disappointing to hear that you dislike the fragrance. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that scent preferences can vary from person to person, though, so we really appreciate you for taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. We do offer this product in different scents and would love to help find the perfect one for you. Please give us a call at (800) 964-1947 or email us through our Contact Us page.

Thank you for sharing your experience with our Secret Clinical Strength Soft Solid Active Fresh Antiperspirant Deodorant. We'd like to apologize for the recent experience you have had. While we are glad that it kept you dry, it is disappointing that you had a difficult time applying the product and that you weren't happy with the scent or size of the product. We have strict controls in place to ensure our products reach you in the best condition. Please be assured that we are reporting this to our Quality Assurance Team. With our Soft Solid formula, because of the texture and consistency, it requires a thumbwheel that, when not in use, permits pressure relief. Without this special thumbwheel, the product would ooze out. Unfortunately, the negative to this is that it can be difficult to turn. For help, we recommend using a towel to grip the wheel if it becomes difficult. Also, when we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate you for taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. Please give us a call at (800) 964-1947 or email us through our contact us page so that we can further assist you.

Thank you for taking the time to share your feedback about the Secret Clinical Strength Active Fresh Soft Solid. We truly appreciate you taking the time to leave this review and understand how upsetting this experience has been for you. We would love to assist you further, as our products go through many quality checks to ensure they reach you in the best possible condition. Feel free to give us a call at (800) 964-1947, or send us an email from our website's Contact Us page for further assistance.

We appreciate you taking time to leave this review on our Secret Clinical Strength Soft Solid Active Fresh. Our apologies that you had this experience. Be assured we are sharing your comments with the rest of our Secret Team. We have strict quality controls in place, so it's unusual for a package to leave our plant without the proper amount of product in it. We fill our canisters by weight, not volume, to ensure you receive the exact amount we advertise on the package. With that said, we do leave a bit of empty space in each canister so that the product does not spill out while it's moving through the production line. Please give us a call at (800) 964-1947 or send an email through our Contact Us page, so we can assist you further.

Its great to read that you love our Secret Clinical Strength Soft Solid Active Fresh. Our apologies that you had this experience. Be assured we are sharing your comments with the rest of our Secret Team. The Soft Solid formula, because of its texture and consistency, requires a thumbwheel that, when not in use, permits pressure relief. Without this special thumbwheel, the product would weep (ooze) out. Unfortunately, the negative of this is it is sometimes hard to turn. It may be helpful to use a towel to grip the wheel if it becomes hard to turn. We have strict quality controls in place, so it's unusual for a package to leave our plant without the proper amount of product in it. Canisters are filled by weight, not volume, to ensure you receive the exact amount we advertise on the package. With that said, we do leave a bit of empty space in each canister so that the product does not spill out while it's moving through the production line. We value your loyalty to our products. Please give us a call at (800) 964-1947 or send an email through our Contact Us page, so we can assist you further.