Secret Clinical Strength Solid Antiperspirant & Deodorant for Women - Light & Fresh - 2.6oz

Thank you for reaching out about our Secret Clinical Light and Fresh Deodorant Soft Solid Antiperspirant Deodorant. It makes us happy to hear that you enjoyed our Stress Response Deodorant. However, we are truly sorry to hear about your more recent experience. What you've shared has really been unexpected and we will be addressing this with the rest of our team. As you may know, antiperspirants protect against sweat and odor. The level of protection can vary depending on your body chemistry and it may take your body up to two weeks to fully adjust to the product. If you aren't already, we do recommend applying the product twice a day, once in the morning and again at night. Getting the best wetness protection will also help prevent any kind of discoloration to your clothing. Also, with our soft solid formulation, because of its texture and consistency, requires a thumbwheel that, when not in use, permits pressure relief. Without this special thumbwheel, the product would weep (ooze) out. Unfortunately, the negative of this is it is sometimes hard to turn. It may be helpful to use a towel to grip the wheel if it becomes hard to turn. We'd like to assist you further. When you have the time, please give us a call at (800) 964-1947 or email us through our Contact Us page.

Thank you for reaching out about our Secret Clinical Soft Solid Light and Fresh Antiperspirant Deodorant. We’re very sorry about your experience. We understand how upsetting something like this can be. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. You can be sure that we are reporting your comments to our Health and Safety team as well as the rest of our Secret team. Also, as you may already know, antiperspirants help prevent sweat and odor. The level of protection you receive can vary depending on your body chemistry. It can also take your body up to two weeks before it fully adjust to the product and get the fullest level of protection. If you aren't already, we do recommend applying your antiperspirant twice a day, once in the morning, and again at night before bed. So we can better assist you, we ask that you give us a call at, (800) 964-1947 or email us through our Contact Us Page.

Thank you for taking the time to share your thoughts on our Secret Clinical Strength Soft Solid Antiperspirant Deodorant. We are so sorry to hear that the cap was stuck to the lid. We want to assure you that all of our products go through many quality checks to ensure that they arrive in the best shape. What you have described is definitely not the norm, and we will be sure to share this information with our quality assurance team as well as with the rest of our Secret Team. At Secret, our consumers take priority, and we would like to know more about what happened. Whenever you get the chance, please give us a call at (800) 964-1947 or send us an email through the Contact Us page on our website.

Thank you for reaching out about our Secret Clinical Soft Solid Light and Fresh Antiperspirant Deodorant. While we are glad that you love the product and that it works well for you, it is disappointing to hear that you had a difficult time with dispensing the product. With our soft solid formula, because of it's texture and consistency, it requires a thumbwheel that, when not in use, permits pressure relief. Without this special thumbwheel, the product would weep out. Unfortunately, the con to this is that it may be difficult to turn at times. To help dispense the product, we recommend using a towel to grip the wheel if you find it hard to turn. We'd be happy to assist you further. Please give us a call at (800) 677-7582 or email us through our Contact Us Page so we may do so.

Thank you for sharing your thoughts on the experience you had with the Secret Clinical Light & Fresh Soft Solid. We're sorry to read that you had trouble dispensing this antiperspirant, and didn't get the level of protection you expected. Our products go through several quality checks during manufacturing to ensure you notice a positive difference when using Secret, so this isn't the experience we want you to have. It may help to know that the level of protection you receive depends on several factors including body chemistry, changes in diet, stress, and activity level. Additionally, it can take your body up to 2 weeks to adjust to using a new product, so we recommend applying the antiperspirant twice a day as needed while the transition is happening. In regards to the wheel at the bottom of the canister, due to the consistency of this soft solid, it requires a thumbwheel that, when not in use, permits pressure relief. Without this special thumbwheel, the product would weep out. Unfortunately, the negative of this is it is sometimes hard to turn. Your satisfaction is important to us, as we maintain an ongoing monitoring program for the quality of our products and would like to assist you further. Please give us a call at (800) 964-1947, or send us an email from our website's Contact Us page for additional assistance.

Thank you for leaving this review on our Secret Clinical Strength Light and Fresh Soft Solid. While we're happy to hear the product works well for you, we're sorry to hear you're having issues getting the product to turn and dispense. The Soft Solid formula, because of its texture and consistency, requires a thumbwheel that, when not in use, permits pressure relief. Without this special thumbwheel, the product would weep (ooze) out. Unfortunately, the negative of this is it is sometimes hard to turn. It may be helpful to use a towel to grip the wheel if it becomes hard to turn. You can give us a call at (800) 964-1947 or email us on our Contact Us page if you need any further assistance.

Thank you for sharing your experience with our Secret Clinical Soft Solid Light and Fresh Antiperspirant Deodorant. While we are glad that you enjoy the product and it's scent, we are sorry to hear that you weren't able to get it to dispense. We have strict quality controls in place to ensure our products reach you in the best condition and you can be sure that we are reporting this to our Quality Assurance team. Our Soft Solid formula, because of it's texture and consistency, requires a thumbwheel, that when not in use, permits pressure relief. Without this special thumbwheel, the product would likely weep and ooze out. Unfortunately, the negative to this is that it can be difficult to turn sometimes. We recommend using a towel to grip the wheel if you find it difficult to turn. We would be happy to assist you further. Please give us a call at (800) 964-1947 or email us through our Contact Us Page so we may do so.