A: Hi GM, We appreciate your time in sharing your question with us. We regret any inconvenience you may be experiencing with your unit and sincerely apologize for the disruption. To better address your concerns privately, we encourage you to connect with us directly through https://www.sunbeam.com/support/contact-us. Our team is available to assist you from Monday to Friday, 9 am to 5 pm Eastern Time. Thank you for your understanding and cooperation. Best regards, Sunbeam Care

A: Thank you for asking! All our heating pads are UL listed and safe to use.

A: The heat wrap has a 9-foot power cord, allowing versatile use throughout your home.

A: Yes, the heating pad can be used with both dry and moist heat options.

A: The heating pad is made from 100% polyester fabric for softness and comfort.

A: The wrap includes a magnetic clasp and slightly weighted edges to ensure it stays in place.

A: The digital LED controller features four heat settings to customize your comfort.

A: Yes, there is heat in the neck portion of the heating pad.

A: The operating temperature of a heating pad depends on many factors. Sunbeam® heating pads are engineered to produce heat that will not exceed the Underwriters Laboratory temp limits (176°F) on high.

A: The entire wrap is fully machine washable and dryer-safe for easy care—just disconnect the controller.