Q&A(106)
Q: Is this product harmful to small children and small animals, because it contains an ingredient that is just one molecule away from anti-freeze?
A: Do you even realize what you are asking? You can die if you drink hydrogen peroxide. You will die if you do not drink water. They are one molecule apart. Science! :o
submitted byFrustrated purchaser - 5 years agoA: Our products are absolutely safe to use around pets and children. Swiffer products have been extensively evaluated for safety. We can assure you they don't contain cleaning agents in large enough quantities to be a serious hazard to pets or children.. In fact, our products have been safely used in over millions of homes, many of them with pets, for 20 years. If you have any questions about any of our products, please feel free to call us at (800) 742-9220.
submitted bySwiffer - 5 years agoBrand expertA: not that I am aware of - we have 2 small dogs & have add numerous small children within our house hold and we have never had a problem with any “toxic molecules”
submitted byyogirlcrow - 6 years ago
Q: does the Swiffer have a guarantee
A: We do stand behind our WetJet with our Money-Back Guarantee.
submitted bySwiffer - 11 months agoBrand expertA: We do stand behind our WetJet with our Money-Back Guarantee.
submitted byP&G - 11 months agoBrand expert
Q: What type of batteries does it use
A: Some answers are saying 2 aa batteries and others say 4 aa. I guess make sure you have at least 4 aa!
submitted byKoz - 6 months agoA: We're happy to answer any questions about our products, Lene. The Swiffer WetJet uses 4 AA batteries. Please give us a call at (800) 742-9220 if we can help with anything else.
submitted bySwiffer - 1 year agoBrand expert
Q: Can the cleaning solution bottle be refilled with any solution of choice? I have kids with allergies and medical conditions, so I make my own natural, low-ingredient cleaning solutions.
A: We're glad you asked, Posey! We don't recommend refilling the solution bottle, since we haven't tested it to be effective for multiple uses. If you have any other questions, just give us a ring at: (800) 742-9220 - The Swiffer Team
submitted bySwiffer - 5 years agoBrand expertA: Like this lady I cannot take the additional chemicals in the house due to a pulmonary condition. I usually just clean my floors with white vinegar in water, but the machine is too heavy for me to use
submitted bylalaland - 2 years ago
Q: what types of floors does this and its solution clean....hardwood, laminate wood veneer, tile, etc?
A: Absolutely, Eve. The WetJet Wood is safe to use on finished hardwood and bamboo, ceramic, laminate, linoleum and vinyl floors. It's safe for sealed granite and marble floors. Contact the manufacturer of the floor for any questions or test on a hidden area of the floor before use. Use only on sealed, finished flooring. The WetJet Wood solution shouldn't be used on waxed or oiled wooden floors. Give us a call if you have any questions about the WetJet at (800) 742-9220,
submitted bySwiffer - 5 years agoBrand expertA: I real wood floors, but on fake wood, and anything else it's works great.
submitted byConnie - 8 years ago
Q: Pads stopped sticking to mop.
A: We're sorry to hear about this, Val. WetJet pads should attach to the WetJet, but not the PowerMop. We'd love to help. Please call us at (800) 742-9220.
submitted byP&G - 3 days agoBrand expert
Q: Are batteries included?
A: Yes, batteries are included.
submitted byP&G - 17 days agoBrand expert
Q: I used to LOVE your prod until it got so scented like everything else. Many compan are now starting to come out with scent/fragrance free. I see other customers might be asking the same thing?
A: Yes, we understand some of our consumers want to see an unscented cleaning solution for WetJet and PowerMop. While we don't offer a fragrance-free version currently, feedback like yours is taken very seriously as it helps us when we go to create new products. -The Swiffer Team
submitted byP&G - 1 month agoBrand expert
Q: Most companies are starting to make either UNSCENTED or FRAGRANCE FREE PRODUCTS
A: Currently, all our cleaning solutions and wet cloths contain fragrance. A great deal of research goes into our products, and most consumers prefer some level of scent when cleaning their homes. Still, we understand that some consumers prefer no scent at all, so feedback like this is important to us and taken into consideration when we create new products. -The Swiffer Team
submitted bySwiffer - 1 month agoBrand expert
Q: Is the solution in this starter pack a full-size or smaller? I am replacing a broken one wet jet and have lots of larger, wet jet solutions, and want to make sure it will fit into this one.
A: Our WetJet refills are compatible with our WetJet device. Be sure to not purchase anything with PowerMop as they are not compatible. We're sorry to hear about your broken WetJet. We'd love to connect about this and see if we can help. We can be reached at (800) 742-9220.
submitted bySwiffer - 1 month agoBrand expert