About this item
Highlights
- Trust is the glue that holds organizations together.
- About the Author: Jordan D. Lewis Ph.D., is a leading consultant and lecturer who has helped create and repair alliances for many of the world's best-known firms.
- 336 Pages
- Business + Money Management, Management
Description
Book Synopsis
Trust is the glue that holds organizations together. More powerful than contracts or authority, trust enables partner companies -- or groups within a company -- to achieve results that exceed the sum of the parts. Without trust, alliances fail. In Trusted Partners, internationally recognized alliance expert Jordan Lewis draws on four decades of advising and managing alliances to show -- for the first time -- how to build and sustain trust between and within organizations.A comprehensive and multifaceted analysis of trust, Trusted Partners shows how to develop, manage, measure, improve, or repair this important dimension of every business relationship. "Trust must be constructed, one step at a time," Lewis maintains. He breaks significant new ground by describing each of these steps -- including how to assemble the elusive interpersonal, leadership, political, organizational, structural, and governance components of trust.
Clear in its explanation of what trust entails, Trusted Partners uses dozens of stories and case examples, among them alliances between Canon and Hewlett-Packard, Ford and ABB, and Procter & Gamble and Wal-Mart, all of which achieved market-beating results.
Lewis begins by establishing eight conditions for trust and shows how to determine if trust is possible. He then details:
* How to build, manage, and repair trust
* How to trust difficult customers
* How to sell alliances to customers
* How to trust a rival
* How to build trust between internal groups
* How to create a culture of trust
* How to build trust in mergers and acquisitions
Concluding Trusted Partners is a section entitled "Tools for Trust." This practical, easy-to-use reference guide covers in depth all the key aspects of trust -- from measuring trust and using alliance ethics to sharing know-how and benefits, working with attorneys, and choosing the best alliance structure.
At a time when alliances have become a preferred competitive strategy for most companies, and with most alliances ending as failures, management at all levels cannot afford to ignore this powerful book.
Review Quotes
Harry J. Pearce Vice Chairman, General Motors Corporation Jordan Lewis shows, for business, a truth that we have all learned in our personal lives: that trust is hard to learn, easy to lose, and difficult to restore. With it, however, an alliance is most likely to succeed.
J. W. Marriott, Jr. Chairman and CEO, Marriott International This book is really a road map for the single most important thing in any lasting business relationship -- mutual trust. Jordan Lewis's work is a strong message for every organization.
Karen Katen President, U.S. Pharmaceuticals, Pfizer Inc. Jordan Lewis's book provides clear, practical, and valuable advice to any organization seeking to maximize the potential of an alliance. In "Trusted Partners, " companies and managers now have an indispensable guide for building successful partnerships.
Kenneth L. Chenault President and COO, American Express Company "Trusted Partners" provides a straightforward look at how to develop winning partnerships. It gives managers hands-on advice for building effective alliances based on trust.
Michael R. Bonsignore Chairman and CEO, Honeywell, Inc. "Trusted Partners" captures the power of cooperation -- one of the most central themes necessary for success in business. It is a practical guide for managers everywhere.
Steve Case Chairman and CEO, America Online, Inc. Here is a comprehensive guide to creating a foundation of trust. With it, partner companies can seize new opportunities, survive setbacks, and achieve their mutual objectives.
J. W. Marriott, Jr.
Chairman and CEO, Marriott International
This book is really a road map for the single most important thing in any lasting business relationship -- mutual trust. Jordan Lewis's work is a strong message for every organization.
Karen Katen
President, U.S. Pharmaceuticals, Pfizer Inc.
Jordan Lewis's book provides clear, practical, and valuable advice to any organization seeking to maximize the potential of an alliance. In "Trusted Partners," companies and managers now have an indispensable guide for building successful partnerships.
Kenneth L. Chenault
President and COO, American Express Company
"Trusted Partners" provides a straightforward look at how to develop winning partnerships. It gives managers hands-on advice for building effective alliances based on trust.
Michael R. Bonsignore
Chairman and CEO, Honeywell, Inc.
"Trusted Partners" captures the power of cooperation -- one of the most central themes necessary for success in business. It is a practical guide for managers everywhere.
Steve Case
Chairman and CEO, America Online, Inc.
Here is a comprehensive guide to creating a foundation of trust. With it, partner companies can seize new opportunities, survive setbacks, and achieve their mutual objectives.
About the Author
Jordan D. Lewis Ph.D., is a leading consultant and lecturer who has helped create and repair alliances for many of the world's best-known firms. His work has been featured in The Wall Street Journal, The New York Times, The Economist, The Financial Times, and The Japan Times. Dr. Lewis is the author of Partnerships for Profit and The Connected Corporation, both published by The Free Press.