Herbal Essences Pure Plants Blend Argan Oil Repairing Color-Safe Shampoo/Conditioner Dual Pack - 13.5 fl oz/2ct

Thank you for your feedback on Herbal Essences Repairing Shampoo and Conditioner with Argan Oil. We are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. We will share your comments with the rest of our team. As you likely already know, hair can feel dry if it is not conditioned enough. We suggest using a more hydrating shampoo paired with a richer conditioner and leaving the conditioner on for up to five minutes. We also recommend incorporating a conditioning treatment into your hair care routine two or three times a week. Please feel free to call us at 1-855-236-3327 or reach out through our Contact Us page for further assistance.

Thank you for reaching out about our Herbal Essences Repair and Strength Shampoo with Argan Oil. We'd like to apologize for any confusion. The product has had a recent restaging and so the ingredients you see may be from the older version. Please know that the product is sulfate free and is safe to use on colored hair. We would love to share more with you. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Thank you for your feedback on Herbal Essences Pure Plants Blend Argan Oil Repairing Shampoo and Conditioner. We are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. Rest assured we will share your comments with the rest of our team. As you likely already know, hair can feel dry if it is not conditioned enough. It is possible these products may not be conditioning enough for your hair type. We would recommend using a more moisturizing shampoo and richer conditioner. We recommend leaving the conditioner on for up to five minutes. You can also try using a conditioning treatment two or three times a week. Please feel free to call us at 1-855-236-3327 or email us through our Contact Us page for further assistance.

Thank you for your feedback on Herbal Essences Repairing Shampoo and Conditioner with Argan Oil. We are sorry to hear about your experience. Your report is unexpected and we will share your comments with the rest of the team. We’d like you to know, none of our products can cause dandruff or make it worse. Changes in diet, hormonal changes, stress and general poor health can cause dandruff. Changing your hairstyle without changing your shampoo can cause problems. A flaky, itchy scalp may not always be dandruff. Flaking could be residue from a build-up of hairsprays or other grooming products. If you have a dry, itchy, flaking scalp that does not improve after using anti-dandruff shampoo/conditioner for 6 weeks you should speak to your doctor. The coating can be caused by using too much product or a product that is not suitable for your hair type or needs. Please feel free to call us at 1-855-236-3327 or email us through our Contact Us page for further assistance.

We appreciate you for getting in touch about our Herbal Essences Argan Oil Repair Shampoo and Conditioner. We are truly sorry to hear that the product's fragrance was too strong and that your asthma was triggered. That's definitely not the kind of experience we want for our consumers and we are glad you brought this to our attention. Please know that this is being addressed with our Health and Safety team as well as the rest of our Herbal Essences team. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we do ask that you discontinue from using the product. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may better assist you.

Thank you for reaching out to Herbal Essences about your Pure Plants Blend Argan Oil - Repair Shampoo and Conditioner Dual Pack. We're truly sorry to hear that it seemed to affect your hair dye. We want to assure you that our hair care products are safe for colored, bleached, and permed hair, and there’s nothing in them that should strip your hair of dye or cause it to fade. It's important to keep in mind that no hair dye is truly permanent. The longevity of the color really depends on your hair type, its overall condition, and the specific dye used. Factors like sun exposure, pool chemicals, and frequent washing can also impact how long your dye lasts. We'd love to chat with you about your experience so we can better understand what might have happened. Whenever you get a chance, please give us a call at 1-855-236-3327 or send us an email through our Contact Us page. We're here to help!

Thank you so much for taking the time to review our Herbal Essences Argan Oil - Repair Shampoo and Conditioner. We sincerely apologize that your experience has been less than satisfactory, resulting in what seems like damage and drier hair. This is certainly not the outcome we wish for our valued customers, and I’ll make sure to forward your feedback to our Quality Assurance Team and the wider Herbal Essences Team. As you may know, dry hair is often a result of inadequate conditioning. We suggest leaving the conditioner on for at least 5 minutes before rinsing and applying extra product to the ends of your hair, as they tend to miss out on the natural oils from the scalp. You might also find it helpful to incorporate a conditioning treatment into your routine a couple of times a week or consider using a leave-in conditioner to boost moisture levels. For even more hydration, you could try our Herbal Essences, Argan Oil and Green Tea Repair, Moisture & Strength Shampoo and Conditioner for best results. About the odor, sometimes, if a product has been exposed to extreme temperatures or is past its recommended shelf life, it can give an off odor. We recommend storing the product in a cool and dry place to prevent this. Your satisfaction is important to us, and we would like to know more about what happened. Please, whenever you get the time, give us a call at (800) 947-2656 or send us an email through the Contact Us page on our website.

Thank you for being a loyal Herbal Essences consumer and for taking the time to provide feedback on our Pure Plants Blend Argan Oil Repairing Color-Safe Shampoo/Conditioner Dual Pack. We sincerely apologize for the experience you encountered. Your satisfaction is important to us, and we want every consumer to have a positive experience with our products. This is certainly not what we intended, and we will pass along your feedback to our Health and Safety Team as well as our Herbal Essences Team. We assure you that all our ingredients are rigorously tested for safety and effectiveness when used as directed. However, we understand that some individuals may have specific sensitivities to certain ingredients or formulations. We encourage you to stop using this product and to reach out to us for further support. Please feel free to call us at 1-855-236-3327 or send us an email through the Contact Us page on our website whenever you have a moment.

Thank you for reaching out about our Herbal Essences Argan Oil Repair Shampoo and Conditioner. We're truly sorry to hear that your dandruff flared up and that your hair also seemed to be really dry. That's definitely not the kind of experience we want for any of our consumers and we do appreciate you for bringing this to our attention. This isn't something we would expect to happen and we understand how it can be very frustrating. So we can be sure that your comments get the attention they deserve, we'd like to collect some additional information. You can be sure that every detail shared will be reported to our Health and Safety Team and the rest of our Herbal Essences Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. Also, it may help to know that hair is usually dry if it's not conditioned well enough and you may haven't gotten the conditioning benefits you needed for your hair type. For a better experience, consider using a richer conditioner or one that you leave-in opposed to one you rinse out. We'd like to gather some additional details. Please give us a call at 1-855-236-3327 or email us through our Contact Us Page.