Herbal Essences Honey Daily Moisture Sulfate Free Shampoo and Conditioner - Dual Pack, 13.5 fl oz Each

We're sorry to hear the Herbal Essences Bio: renew Sulfate Free Shampoo & Conditioner left your hair feeling brittle and knotty, Lex. We always want you to get the best flawless hair results, so we're disappointed to hear this and want to help. It's possible this formula may not have been the best match for your hair type, as hair can feel dry or frizzy when it isn't getting enough conditioning. For extra moisture, try a richer conditioner or a conditioning treatment 2–3 times a week, leaving it on for up to 5 minutes. Applying extra conditioner to the ends can also help, since they naturally receive less of your scalp's oils. A leave-in conditioner may be another helpful option. Tangled hair can be more common when hair is dry or damaged, and brushing or combing while wet can make it worse. Try avoiding piling your hair on top of your head while washing, using more conditioning products, and gently detangling from the ends upward. So we can learn more and help you further, please call us at 1-855-236-3327 when you have a moment.

We understand that everyone's hair is different and will have different results, and we appreciate you letting us know what your experience was. As you probably know, both our shampoos and conditioners have various levels of moisturization in them. Assuming you are using the recommended amount of product and rinse well, this version may be more moisture than is needed for the texture or condition of your hair. We're happy to give you a recommendation and help you with the Herbal Essences you purchased. Please give us a call at 1-855-236-3327 for assistance.

Thank you so much for taking the time to share your experience, Jessica. We're incredibly sorry to hear that this happened. Be assured that all our products are thoroughly evaluated to be safe when used as directed. However, some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation, so we ask that you discontinue using these two products and give us a call so we can collect some details and help. We can be reached at 1-855-236-3327.

Thank you for reaching out to us about your Herbal Essences Honey - Hydrate + Restore Sulfate Free Shampoo & Conditioner. We’re sorry to hear you’re not satisfied with your purchase. We put a lot of effort into research and testing to create features we think you’ll love, but we understand that everyone has different preferences. Causes may include using too much product, choosing products not suited for your hair, or having dry, damaged hair that holds styling products more. Try switching to a better-suited product and wash more often to avoid buildup. Brush hair before washing, and if residue remains, use a clarifying shampoo. A tip we would love to share is to apply clarifying shampoo to dry hair, focus on affected areas, add water gradually while massaging until lather forms (about a minute), rinse, then shampoo again. We also understand, fragrance is a personal preference, and your feedback is important to us. We offer many versions and hope you find one you enjoy. Thanks for sharing your comments—we’ll pass them to our product development team. We really do appreciate you for sharing your feedback. I’ll make sure to pass your comments along to our Herbal Essences team for future improvements. We would love to gather more information regarding your experience. When you have the chance, please feel free to call us at 1-855-236-3327 or text us at (877) 999-0522.

Thank you for reaching out to us about your Herbal Essences Honey - Hydrate + Restore SULFATE FREE Shampoo & Conditioner. We’re sorry to hear you’re not satisfied with your purchase. If could be that this just is not the right fit. Typically the cause of hair feeling flat, limp, lank, or too soft is a product containing too much conditioner for your hair. To stop this from happening again, make sure you: use a product with less or no conditioner, use a leave-in spray conditioner instead of a rinse-out conditioner, and or condition only where you need it (mostly the ends). We do understand fragrance is a personal preference, and your feedback is important to us. We offer many versions and hope you find one you enjoy. Thank you for sharing your feedback. I’ll make sure to pass your comments along to our Herbal Essences team for future improvements. We truly appreciate your input! If you have any other questions, please feel free to call us at 1-855-236-3327 or text us at (877) 999-0522.

Thank you for reaching out and sharing your experience with our Herbal Essences Honey Daily Moisture Sulfate Free Shampoo and Conditioner. We’re sorry to hear you’re not satisfied with your purchase. We put a lot of effort into research and testing to create features we think you’ll love, but we understand that everyone has different preferences. Fragrance is a personal preference, and your feedback is important to us. We offer many versions and hope you find one you enjoy. Thank you for sharing your feedback. I’ll make sure to pass your comments along to our team for future improvements. When you have the time, please give us a call at 1-855-236-3327or text us at (877) 999-0522.

Thank you for your feedback on Herbal Essences Sulfate Free Shampoo and Conditioner with Honey & Vitamin B. We are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. We want you to know our products go through many quality checks to ensure they reach you in the best condition. We will share your comments with our Quality Assurance Team. A product leaving a residue can be caused by using too much product or one that is not suitable for your hair type. We suggest brushing your hair before washing and occasionally using a clarifying shampoo to remove build-up and to restore hair cleanliness. Regarding the scent, there are a few reasons a product may have an off odor. For example, if the product has been stored in extreme conditions, if it has been stored for a long period of time, or if it has been stored beyond the recommended shelf life. Please feel free to call us at 1-855-236-3327 or email us through our Contact Us page for further assistance.

Thank you for your feedback on Herbal Essences Sulfate Free Honey Shampoo and Conditioner. We are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. Rest assured we will share your comments with the rest of our team. As you likely already know, our shampoos and conditioners offer varying levels of moisturization, and this product may be more moisturizing than needed for your hair's texture and condition. If you haven't already, try using a little less product. Also, if you normally use both a shampoo and conditioner, you could try using just the shampoo and only using conditioner every other or every third wash. We also suggest occasionally using a clarifying shampoo to remove product buildup and restore hair cleanliness. Please feel free to call us at 1-855-236-3327 or email us through our Contact Us page for further assistance.

We appreciate you for getting in touch about our Herbal Essences Daily Moisture Honey Shampoo and Conditioner. It disappoints us to hear that your roots were left feeling a bit greasy and that you also weren't satisfied with the product's fragrance. This isn't the kind of experience we expect for our consumers and we are glad you shared this with us. We'll be sure to handle this with the rest of our team. In the meantime, we are happy to assist you further. As you probably know, both our shampoos and conditioners have various levels of moisturization in them. Assuming you are using the recommended amount of product and rinse well, this version may be more moisture than is needed for the texture or condition of your hair. If you haven’t already, you could try using a little less to see if that helps you use the remainder of the product you have there. Also, if you normally use both a shampoo and conditioner, you could try using just the shampoo and only use conditioner every other or every third washing. We'd like to share some additional tips. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may do so.

Thank you for reaching out about our Herbal Essences Honey Daily Moisture Shampoo and Conditioner. We'd like to express our deepest of apologies for your recent experience. What you've shared here has been so unexpected and we can only imagine how devastating this may have been. We're glad you brought this to our attention and we'll be sure this is handled with the rest of our team. In the meantime, we are happy to assist you further. Firstly, it's important to understand that hair is usually dry and frizzy when it has not been conditioned well enough or properly hydrated. Our product did have a formulation change and it's a possibility that it's no longer the correct product for your hair type. In order to restore your hair back to it's healthy state, we recommend using a conditioning treatment or hair mask 2-3 times a week. Since your hair was feeling greasy the next day, it's a possibility that too much product was used and wasn't properly rinsed. Be sure your hair has been fully rinsed out as it can leave the hair feeling a bit greasy. We would like to assist you further as well as learn more about your experience. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page.