Q&A(19)
Q: I purchased the 8 oz bioderma micellar water hoping to refill it from my larger bottle but unable to unscrew the lid for refilling...is the lid suppose to come off?
A: Hello Cruz Thank you for your question- Yes the bottle is suppose to unscrew- very sorry for this inconvenience. Thank you
submitted byBioderma Product Expert - 4 years agoBrand expertA: It still doesn't unscrew
submitted byShayla - 6 months ago
Q: Does this product contain any harmful chemicals?
A: The formulation is paraben-free and artificial color-free, making it gentle for the skin.
submitted byAI Shopping Assistant - 2 months agoAi generated
Q: Is this product suitable for makeup removal?
A: Yes, it is specifically designed for basic cleansing and effective makeup removal.
submitted byAI Shopping Assistant - 2 months agoAi generated
Q: What is the consistency or form of the micellar water?
A: The product is in liquid form, allowing for easy application during cleansing.
submitted byAI Shopping Assistant - 2 months agoAi generated
Q: Is there any scent in this micellar water?
A: The micellar water is unscented, making it ideal for sensitive skin.
submitted byAI Shopping Assistant - 2 months agoAi generated
Q: What type of skin is this micellar water formulated for?
A: This micellar water is recommended for extra sensitive and sensitive skin types.
submitted byAI Shopping Assistant - 2 months agoAi generated
Q: Why does this product burn my eyes
A: Dear customer, We were sorry to hear about the inconvenience you experienced with one of our products. At Bioderma, we hold ourselves to the highest standards of product safety and customer satisfaction, and we extend our sincerest apologies for any discomfort this may have caused. To ensure that we can adequately address your concerns, we kindly invite you to contact us through our official complaints form (skin reaction), which can be accessed at https://www.bioderma.us/contact-us. We truly appreciate your feedback and look forward to the opportunity to assist you in any way possible. Sincerely, The Bioderma Team
submitted byBioderma Product Expert - 1 year agoBrand expert
Q: Is this product cruelty free?
A: Dear Customer, Thank you for your question about our Bioderma Sensibio H2O Micellar Water Makeup Remover. We want to assure you that Bioderma does not test its products on animals and adheres to European cosmetic regulations by avoiding animal testing. However, you might not see this mentioned on our product packaging as cruelty-free. For more detailed information, please visit our Bioderma US page: https://www.bioderma.us/animal-testing. Best regards, The Bioderma Team
submitted byBioderma Product Expert - 2 years agoBrand expert
Q: Is this product noncomedogenic?
A: Dear valued customer, Thank you for your inquiry regarding our Sensibio H2O Micellar Water. We're pleased to share that this product is formulated with a focus on skin and eye tolerance, being free from parabens, alcohol, fragrance, and soap. It has undergone dermatological testing and is tested on sensitive skin types to ensure its suitability. However, while it is designed with gentleness in mind, we cannot claim it to be non-comedogenic. We always recommend consulting with a healthcare professional if you have specific skin concerns. Warm regards, The Bioderma Team
submitted byBioderma Product Expert - 2 years agoBrand expert
Q: Does this remove SPF?
A: Dear valued customer, Thank you for your question! The H2O can remove some sunscreens. However, it may not effectively remove water-resistant or waterproof sunscreens. For those, we suggest the Sensibio Micellar cleansing oil or the Atoderm Shower oil. We hope this information is helpful, and we appreciate your interest in Bioderma. Best regards, The Bioderma Team
submitted byBioderma Product Expert - 2 years agoBrand expert