Q&A(39)
Q: How do I switch between light modes? It only flashes when I put the batteries in.
A: Hi Marrissa...these lights are 3.5 FT. W x 5 FT. H and have 6 strands of lights.
submitted byLV - 4 years agoA: Hi Danielle, Thank you for your question. On the battery pack, there is a tiny black button. Each time you press the button, it changes the light mode; there are 8 modes. When you press and hold the black button, it will shut the lights off.
submitted byLMA - 5 years agoA: Hello, I was wondering how long are these lights and how many strans are there? I am buying then for my daughter.
submitted byMarrissa - 5 years agoA: Hello Daniella, Thank you for your question. You can switch light modes by pressing the tiny black button on the battery back. Each time you press the button, it will switch to another mode; there are 8 modes in total. To turn your lights off, press and hold the tiny black button on the battery pack.
submitted byLMA - 5 years agoA: Hello Daniella, I apologize for the delayed response. The curtain light specifications are 3.5 Feet Wide x 5 Feet Tall- 6 Strands, 96 LED's. I hope this is helpful. For further assistance, please contact support@westandarrow.com. Thank you.
submitted byLMA - 5 years ago
Q: Can you sleep with these lights on without worrying about a fire starting?
A: I would not recommend sleeping with any string lights on all night.
submitted byLV - 6 months agoA: We would not recommend sleeping with any string lights on all night.
submitted byLV - 5 months ago
Q: someone asked if these can be placed on a timer, the answer provided was that they can not. However, that's not true the remote has a timer mode. What I would like to know is how long that is?
A: Hi Steph, at that time this item did not come with the timer feature. The timer feature is 6 hours on, 18 hours off.
submitted byLV - 1 year agoA: Hi Steph...at that time, this item did not come with a remote control. The timer feature is 6 hours on/18 hours off.
submitted byLV - 1 year ago
Q: Can I connect multiple sets together (daisychain them)? If so, would they work independently or would the first one's setting button change the settings for all connected sets to be the same setting
A: yes, you can connect lights together so you can use one remote for all of them by just simply taking off the USB and soldering the wires to the USB that you want. both sets of lights will be in sync.
submitted byIrishman - 2 years agoA: Hi AmHawaii...no these are not connectable string lights.
submitted byLV - 3 years ago
Q: Do they come with a way to hang them?
A: Hi Emjane, mounting clips are included
submitted byLV - 17 days ago
Q: My lights were working for a bit, but then they suddenly turned off I'm wondering what I should do because no matter how many times I turn them off and on with the remote or take out the usb, nothing.
A: Hi Danica, sorry to hear. Please reach out to support@westandarrow.com
submitted byLV - 8 months ago
Q: After handling these lights, my hands were left with a greasy film. What is it?
A: Hello...please reach out to support@westandarrow.com for further assistance.
submitted byLV - 9 months ago
Q: How do I get the remote to Connect the light?
A: Hello, powering on the remote will automatically allow you to control the light functions. Make sure to point the remote control in the direction of the USB.
submitted byLV - 10 months ago
Q: What ampere (A) of 5V USB Charger can be used for it?
A: Hello, 1A is suggested
submitted byLV - 10 months ago
Q: My curtain lights change modes on their own! Very frustrating, how do I make it stop??
A: Hi Lily, please reach out to support@westandarrow.com for assistance.
submitted byLV - 10 months ago