Q&A(20)
Q: Do the back cushions attach to something or can they be knocked off easily?
A: In which box are we meant to find the instructions and hardware?
submitted byRenee - 2 years agoA: Pillow cushions are simply placed-set on top. There are no straps or anchor points used.
submitted byBCP Product Expert - 2 years agoBrand expert
Q: Is the cover one big cover or multiple? I want to arrange this set spread apart and want to cover nightly without moving the pieces just to cover them.
A: Hello Emily, yes, however, not offered directly from BCP. A simple online search for large patio cover should provide positive results.
submitted byBest Choice Products - 9 months agoBrand expert
Q: How much does the whole product weigh
A: Hello, total weight is approximately: 157.5 lbs.
submitted byBCP Product Expert - 11 months agoBrand expert
Q: does the base hold together somehow are is each "chair" able to just move on its own if bumped ?
A: Hello, yes there are plastic brackets that lock sections together.
submitted byBCP Product Expert - 1 year agoBrand expert
Q: are the feet adjustable to balance for uneven ground?
A: Hello, unfortunately no, feet have a non-adjustable rubber grip.
submitted byBCP Product Expert - 1 year agoBrand expert
Q: How durable are the cushions? Are they washable?
A: Hello CK, it's best to spot clean, moreover, cushions are robust withstanding the elements very well.
submitted byBCP Product Expert - 1 year agoBrand expert
Q: Can the table be used without the tempered glass top? Are the cushions water resistant or waterproof?
A: Hello Lindsay, leaving the tempered glass out will expose the rattan which may cause in-balance safety issues. Yes, pillow-cushions are water resistance, however, it's always best to bring indoors during adverse weather, heavy down pours or direct sunlight.
submitted byBCP Product Expert - 1 year agoBrand expert
Q: How thick are the cushions?
A: Hello poppy, cushions are approximately 3.5" thick.
submitted byBCP Product Expert - 1 year agoBrand expert
Q: In which box are we meant to find the hardware and instructions?
A: Hello Renee, please contact BCP product support for technical, warranty support. They will be glad to guide you with box contents. https://bestchoiceproducts.com/pages/help
submitted byBCP Product Expert - 1 year agoBrand expert
Q: Has anyone had this set for any length of time? How did they hold up?
A: BCP has had this item within there catalog for awhile now. Successful sold hundred of them with majority of issues been shipping carrier issues, regardless if there's an issue BCP is very good with aftersales support.
submitted byBCP Product Expert - 2 years agoBrand expert