Q&A(38)
Q: The LED button on the unit only turns the green lasers on and off rather than rotate the colors of the dome. Is this a malfunction or is there a different way to do it? Instructions and q/a say that button should rotate colors like the remote does.
A: Hi Blue, please reach out to support@westandarrow.com
submitted byLV - 1 year agoA: My LED unit only has a green laser as well!?!
submitted byBobDavid - 1 year ago
Q: I bought this yet it doesn't want to connect to Bluetooth. How do I fix it? If says nothing when I plug it in and when I scan for new Bluetooth devices nothing shows up
A: Hi Pat, please reach out to support@westandarrow.com
submitted byLV - 1 year ago
Q: Is assembly required to use this projector?
A: No assembly is required; it is ready to use straight out of the box.
submitted byAI Shopping Assistant - 4 days agoAi generated
Q: What age is this projector suitable for?
A: This projector is recommended for individuals aged 12 years and older.
submitted byAI Shopping Assistant - 4 days agoAi generated
Q: How can I control the projector's settings?
A: You can control the settings using the included remote control for convenience.
submitted byAI Shopping Assistant - 4 days agoAi generated
Q: What kind of power source does this projector use?
A: The projector is powered by a USB connection, and no batteries are required.
submitted byAI Shopping Assistant - 4 days agoAi generated
Q: What features does the projector have for creating a light show?
A: The projector includes multicolor LEDs, sound sync mode, and adjustable projection angles.
submitted byAI Shopping Assistant - 4 days agoAi generated
Q: I’ve had this device for a while and the green laser has never looked like stars, just blobs of green. Until I saw some of the other pictures here again especially other users’ pictures, I feel cheated. What to do?
A: Please reach out to support@merkuryinnovations.com...thank you
submitted byLV - 3 months ago
Q: My music isn’t working even when the sensor is uncovered. How can I get it to play music?
A: Sound sync is activated through the MUSIC button on the projector or the Music Mode buttons on the remote. If you still experience problems reach out to support@merkuryinnovations.com.
submitted byLV - 4 months ago
Q: How to you activate the music mode to play music from Bluetooth
A: Hi Cherry. No Bluetooth. Sound sync is activated through the MUSIC button on the projector or the Music Mode buttons on the remote. Make sure audio sensor on the side is not covered.
submitted byLV - 5 months ago