Q&A(16)
Q: Does a standard metal Tree Stand come with this tree?
A: Hello Precast, yes, a metal tree stand is included within the box. Thank you.
submitted byBest Choice Products - 5 months agoBrand expert
Q: How come the piece at the bottom is made as if it was made to be bent ? This is so disappointing it’s can’t fit in the stand
A: Hello Jae, please contact BCP product support for technical, warranty support. https://bestchoiceproducts.com/pages/help
submitted byBCP Product Expert - 1 year agoBrand expert
Q: Does this tree come with lights?
A: Hello Amanda, no, this tree is not pre-lit.
submitted byBCP Product Expert - 1 year agoBrand expert
Q: Can this prelit tree be used outdoors?
A: Hello Amanda, no , this is an indoor tree as it's construction may not hold up too well if placed outdoors.
submitted byBCP Product Expert - 1 year agoBrand expert
Q: Hello. Is this a LED and how many lights it has?
A: Hello Kp, this tree doesn't have led lights.
submitted byBCP Product Expert - 1 year agoBrand expert
Q: Is it safe for cats?
A: Hello B, the flocking powder it not toxic however, it's best to assemble this tree outside or on a disposable surface for easy cleanup. Keep out of reach of children and pets if possible. Avoid contact with the face, eyes, and mouth. Wash affected areas thoroughly in case of accidental exposure.
submitted byBCP Product Expert - 1 year agoBrand expert
Q: On the 7.5 tree can you bend the top of the branch down to fit a 1 inch?
A: Hello, yes the very top branches are bendable to use tree topper or slide an ornament.
submitted byBCP Product Expert - 1 year agoBrand expert
Q: Are the branches soft to touch?
A: Branches are simulated to feel similar to a real pine tree.
submitted byBCP Product Expert - 1 year agoBrand expert
Q: Does the fake snow fall off easily?? We have 3 young children, I love the tree just don’t want a huge mess on my floor.
A: Yes, it most certainly will, especially when new and handled for the first few times. Moreover, once tree is used for multiple seasons, the flocking powder will shed less.
submitted byBCP Product Expert - 1 year agoBrand expert
Q: What’s the width of the base for the 9ft tree? Trying to figure out what size tree collar to get. Thx!
A: The base pole width is approximately 1.75" which pretty much is industry standard for a 9ft tree. Tree collars are usually universal in application.
submitted byBCP Product Expert - 1 year agoBrand expert