Q&A(9)
Q: Is Spring water okay?
A: Distilled water and purified water are not allowed. Since this is electrically made ice, distilled water lacks electrolytes, and the machine won't be able to detect the water. Therefore, apart from distilled water and purified water, all other types of water such as spring water, mountain spring water, mineral water, and direct drinking water—any clean water that is safe for direct consumption—are acceptable.
submitted bycostway - 2 months agoBrand expert
Q: how do i open it up to clean the part that makes the ice?
A: It has the clean function work.
submitted bycostway - 11 months agoBrand expert
Q: can you use filtered water
A: You can not use filtered water
submitted bycostway - 4 years agoBrand expert
Q: What kind of water should I use?
A: use mineral water
submitted bycostway - 4 years agoBrand expert
Q: How do you use the cleaning cycle?
A: Plug in the power supply, the “ICE MAKING” indicator flashes. Pressing the CLEAN button, start the cleaning function.Cleaning duration is 150 seconds. Do not disconnect the power supply during cleaning. After cleaning, the product will automatically enter the standby mode.
submitted bycostway - 4 years agoBrand expert
Q: Will the ice stay in machine until you need it? or will it melt?
A: Hello, You have take out the ice or it will melt.
submitted bycostway - 4 years agoBrand expert
Q: We have well water with water softener,is this ok?
A: Hello, It's OK.
submitted bycostway - 5 years agoBrand expert
Q: Why is pure water not okay?
A: Hello, Because pure water has no electrolytes.
submitted bycostway - 5 years agoBrand expert
Q: Can you use tap water in this iemaker
A: Hello, Yes, tap water is OK, but no pure water.
submitted bycostway - 5 years agoBrand expert