132.3"W Curved Sectional Sofa Couch with 3 Pillows 4S -ModernLuxe
$640.99 reg $1,399.99
Sale save $759.00 (54% off)
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21 October, 2024
Worst Purchase Ever Completely Misleading Description
Worst Purchase Ever Completely Misleading Description! I purchased the Ella sectional couch online through the Target app, and it has been the worst shopping experience of my life. The product description was completely misleading. The couch looks nothing like what was advertised. It’s supposed to be 125.8 inches and marketed as a “modern luxe” sectional, but in reality, it looks and feels extremely cheap. The three pillows included were paper-thin and flat, offering no comfort whatsoever. To make matters worse, the return process was a complete hassle. I had to pack the entire couch up myself and drive it back to the store! For such a large item, I expected at least some level of assistance with the return, but there was none. This couch might be okay for a college dorm, but it is definitely not worth the money for anyone looking for quality. I am extremely disappointed in both the product and the overall experience. Avoid this couch at all costs!
1 reply from MODERNLUXE team - 1 year ago
Dear customer, we are truly sorry to hear about your disappointing experience with the sectional couch. Your satisfaction is our top priority, and we regret that the product did not meet your expectations. Our product descriptions are carefully crafted to reflect the actual specifications and features of our items. The couch is made with chenille fabric to ensure aesthetics, comfort, and durability. Due to long-term compression during packaging and shipping, the cushions and pillows may appear flat upon opening. This is normal, and we recommend allowing the product to sit for a while or gently fluffing and airing it out to help it regain its full shape and achieve the expected comfort level. Regarding the return process, we strictly follow the platform's policies. We apologize for any inconvenience you experienced, and we recommend reaching out to the platform's customer service for further assistance. We are also here to support you in any way we can. Again, we deeply apologize for any frustration this situation has caused. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience with us in the future. Best regards, ModernLuxe