Q&A(17)
Q: How do you assemble this frame? There’s a metal piece attached to the packaging. Is this part of the frame? How does it lock the picture in place?
A: Mommy's right. What is the metal piece for that was in the packaging?
submitted byCheryl - 8 months agoA: Hi Mommy - Thank you for the inquiry. Please reach out to us on the MCS customer service number on the instruction sheet that shipped with the frame. Here it is for your quick reference as well - 800-833-3058. Our phone team will help you with this. Hope this helps! - Kris
submitted byKris - 1 year agoTarget staff support
Q: I quite literally cannot get the plastic out to access the picture. What is the solution? It doesn’t fall out and it doesn’t peel out??
A: I had the same problem! I was so frustrated. Then my child suggested flipping it upside down and let gravity help. That worked!
submitted byMollyBC - 9 months agoA: Hi Steph, Thank you for reaching out. It sounds like the frame is flawed. The two panels should easily separate. Please try returning the frame to your local Target store. If you are unable to do that, I suggest you contact our customer service department, and they can arrange to send a replacement. You can locate the MCS customer service number on the instruction sheet that shipped with the frame. Here it is for your quick reference as well - 800-833-3058. Thank you, Victoria
submitted byMCS Support - 2 years agoBrand expert
Q: What size photo goes in there
A: Hi Manas, this float frame can accommodate photo sizes up to an 11"x15" photo. Hope this helps, happy shopping!
submitted byMCS Support - 25 days agoBrand expert
Q: How is the frame mounted on the wall?
A: It has a sawtooth back for easy horizontal or vertical wall display.
submitted byAI Shopping Assistant - 3 months agoAi generated
Q: What is the weight of the gallery wall frame?
A: The metal gallery wall frame weighs 1.7 pounds, making it lightweight and easy to handle.
submitted byAI Shopping Assistant - 3 months agoAi generated
Q: What shape is the gallery wall frame?
A: The gallery wall frame has a rectangular shape, suitable for displaying various images.
submitted byAI Shopping Assistant - 3 months agoAi generated
Q: What kind of glazing does the frame have?
A: The frame features glass window glazing, protecting your photo and enhancing its appearance.
submitted byAI Shopping Assistant - 3 months agoAi generated
Q: What texture is featured on the frame's surface?
A: The frame is accented with a cross hatch texture, adding depth to its design.
submitted byAI Shopping Assistant - 3 months agoAi generated
Q: What type of hook do you use to hang the frame?
A: Hello Susan - Thank you for your interest! This Thin Gallery Float Frame designed with Sawtooth Back to hang the frame. I hope this information helps! - Zara
submitted byZara - 4 months agoTarget staff support
Q: How thick/deep is the frame? I have a 8"x10" piece of artwork that is 1/8" thick that I would like to put in this float frame. Is that going to be a problem?
A: Hi Elise, the float frame is designed for thin artwork (Max 0.5mm) thick to be sandwiched between the two clear panes. It is not recommended for 1/8" thick artwork. Happy shopping!
submitted byMCS Support - 6 months agoBrand expert