Q&A(12)
Q: How do you assemble this frame? There’s a metal piece attached to the packaging. Is this part of the frame? How does it lock the picture in place?
A: Mommy's right. What is the metal piece for that was in the packaging?
submitted byCheryl - 10 months agoA: Hi Mommy - Thank you for the inquiry. Please reach out to us on the MCS customer service number on the instruction sheet that shipped with the frame. Here it is for your quick reference as well - 800-833-3058. Our phone team will help you with this. Hope this helps! - Kris
submitted byKris - 2 years agoTarget staff support
Q: I quite literally cannot get the plastic out to access the picture. What is the solution? It doesn’t fall out and it doesn’t peel out??
A: I had the same problem! I was so frustrated. Then my child suggested flipping it upside down and let gravity help. That worked!
submitted byMollyBC - 11 months agoA: Hi Steph, Thank you for reaching out. It sounds like the frame is flawed. The two panels should easily separate. Please try returning the frame to your local Target store. If you are unable to do that, I suggest you contact our customer service department, and they can arrange to send a replacement. You can locate the MCS customer service number on the instruction sheet that shipped with the frame. Here it is for your quick reference as well - 800-833-3058. Thank you, Victoria
submitted byMCS Support - 2 years agoBrand expert
Q: What size photo goes in there
A: Hi Manas, this float frame can accommodate photo sizes up to an 11"x15" photo. Hope this helps, happy shopping!
submitted byMCS Support - 3 months agoBrand expert
Q: What type of hook do you use to hang the frame?
A: Hello Susan - Thank you for your interest! This Thin Gallery Float Frame designed with Sawtooth Back to hang the frame. I hope this information helps! - Zara
submitted byZara - 6 months agoTarget staff support
Q: How thick/deep is the frame? I have a 8"x10" piece of artwork that is 1/8" thick that I would like to put in this float frame. Is that going to be a problem?
A: Hi Elise, the float frame is designed for thin artwork (Max 0.5mm) thick to be sandwiched between the two clear panes. It is not recommended for 1/8" thick artwork. Happy shopping!
submitted byMCS Support - 8 months agoBrand expert
Q: Does this have two pieces of glass? Or is one of them acrylic?
A: Hello wstly28 - Both pieces that holds the picture in place are glass. Thanks for reaching out to us. - Stacy
submitted byStacy - 3 years agoTarget staff support
Q: how do you assemble the float frame. it came with silver hanger but how does that work?
A: Hi Betty - Great question! Complement your favorite image with this metal floater frame. It features a sawtooth style back capable of hanging either horizontal or vertical. Hope this helps! -Justine
submitted byJustine - 4 years agoTarget staff support
Q: I have a poster that is 15.5 (height) by 11.5 (width) - since that is the dimensions listed, it should fit, right?
A: Hello Mindy - Thanks for your question! The "Show More" button shares additional information and shows that the standard image size held: 11 x 15 Inches. I hope this helps! - Jackie
submitted byJackie - 4 years agoTarget staff support
Q: What size photo is being used in the frame as shown?
A: Hello J Green - That is a great question! This frame can hold a standard sized 11 x 15 Inch and under. Have a great day! - Mechelle
submitted byMechelle - 5 years agoTarget staff support
Q: How do you hang this? Are there holes or hooks on the back?
A: Hi KLL - Complement a favorite image with this metal floater frame. It features a sawtooth style back capable of hanging either horizontal or vertical. Thanks! - Philip
submitted byPhilip - 6 years agoTarget staff support