2 Year Video Games Protection Plan ($125-$149.99) - Allstate

Keeps telling me it was sent in an email and I never got it

If you return the item you can’t get money back for the warranty

Purchased the two-year plan on an Xbox controller which had a joystick stop working two months after I bought it. I guess I didn't see that this doesn't go into effect until after the one-year manufacturer warranty. The issue here is that now I have to go through Microsoft for the issue so instead of getting a new controller to replace my two-month-old controller, Microsoft sends a refurbished controller as a replacement. On top of that, I get to pay for the shipping to Microsoft which will be another $15 - $20.

I found the SquareTrade claim process for my faulty appliance to be easy to use and efficient. However, none of the options that I was given by SquareTrade was what I was expecting. I expected either a check for full replacement value or a new identical item. lnstead, SquareTrade offered me a choice between 1) a check for less than full value, 2) a repair option that would have left me without an appliance at all for a period of time, or 3) replacing my appliance with a new or "like new" item that has similar features. I interpreted this last option to mean that they might send me someone else's used appliance that may not even be the same brand. This is not at all what I was expecting when I purchased the warranty. I selected the check because it seemed like the best option, but it is not enough to buy a replacement appliance. Very disappointing.

When I called SquareTrade the customer service was super friendly. He tried his best to answer my questions and gave me possible solutions. I would recommend buying the square trade although it did not work for me. Unfortunately, I lost my BOSE wireless earbuds so the insurance i bought could not help me. I gave this review 4 stars because they were very helpful and did everything they could but I was disappointed that they could not cover any of the cost even though I purchased this insurance. I still have the charger and case to the wireless earbuds so I was hoping I could return those and at least get some reimbursement back.

Easy to file a claim and very fast turn around. Would definitely recommend purchasing.

All my warranties are displayed on my account with Square Trade. I called and they even merged my second email together. Customer service was very nice and helpful in processing a claim. Were super speedy in the shipping process. Well worth it, especially if item is for your kids.

They were very efficient and easy to use. They also kept track of my manufacturer warranty that covered it already. It was a very nice experience

It’s a pain to need to go on-line to get the warranty. I would prefer a printed version handed to me when I pick up my item. However I do recommend purchasing the warranty to protect your purchase.