Amazon Kindle 6" e-Reader (2024) - Black

Hello Tina! Thank you for your feedback on the Amazon Kindle 6" e-Reader. I'm truly sorry to hear that two of the four Kindles you purchased have stopped working before reaching a year of use—that's an incredibly frustrating experience, especially when you invested in multiple devices. When a Kindle won't charge or turn on, this typically indicates either a battery failure, charging port issue, or internal hardware malfunction. Here are comprehensive troubleshooting steps to attempt revival of the non-responsive devices: Charging and Power Recovery: Connect the Kindle to a power source using the original Amazon power adapter (not just a USB port on a computer, as these provide insufficient power). Leave it charging for at least 4-6 hours uninterrupted, even if no charging indicator appears. Sometimes a completely depleted battery needs extended charging time before showing any signs of life. Try a different USB cable and power adapter to rule out charging accessory failure. Force Restart Procedure: While connected to power, press and hold the power button for 40 seconds, then release. Wait another minute and press the power button briefly to see if the device powers on. This can sometimes reset a frozen system that appears completely dead. Temperature Considerations: If the Kindles were stored or used in very cold or hot environments, the battery protection circuitry may have shut down the device. Bring them to room temperature (65-75°F) and let them sit for an hour before attempting to charge again. Warranty Coverage: Since two devices failed within a year, they should still be covered under Amazon's standard one-year limited warranty. I strongly recommend contacting Amazon Customer Support immediately to discuss what options are available under warranty for both non-functional devices. Quality Concern Escalation: The fact that 50% of your Kindles failed within a year suggests a potential manufacturing defect or batch issue. When you contact support, specifically mention that two out of four devices from the same purchase failed with identical symptoms—this pattern may warrant special consideration or investigation. To reach Amazon Customer Support for warranty service, call 1-888-280-4331 (available 24/7). Have your purchase information ready for both affected devices. I understand this experience has been deeply disappointing, and you deserve reliable devices that last well beyond a year. Please reach out to explore your warranty options for both failed Kindles—Amazon should make this right for you. Thank you for bringing this quality issue to our attention.

Hi Crystal, Thank you so much for sharing your feedback! We're delighted to hear that the Kindle 6" e-Reader (2024) in Black is working so much better for you. It's wonderful that you found the perfect fit for your nighttime reading needs! While the Kindle Scribe is an amazing device for note-taking and larger-format reading, we completely understand that sometimes a more compact device is ideal for comfortable one-handed reading in bed. The Kindle 6" e-Reader's lightweight design and smaller form factor make it perfect for extended reading sessions, and we're thrilled to hear it's now your best Kindle yet! We hope it continues to bring you many cozy and comfortable reading experiences. Happy reading!

Thank you for your feedback Yasha.

Hello Tara P Philly, Thank you for sharing your positive feedback about the Amazon Kindle 6" e-Reader (2024) in Black! We're delighted to hear that you're enjoying the device. We appreciate you highlighting the key advantages of this model—its smaller and lighter design compared to the Paperwhite 12th Generation, the competitive pricing, and the superior reading experience compared to an iPad. The lighting quality is indeed one of the features we're proud of, as it's designed to provide a comfortable reading experience that's easy on the eyes. We're so glad this Kindle is working well for you, and we hope you continue to enjoy many great reads on it!

Hi Samt, Thank you so much for your wonderful feedback about the Kindle 6" e-Reader! We're thrilled to hear that you're loving it. What we love about your feedback: The portability is making your reading experience so much more convenient You're enjoying the freedom to take your entire library with you wherever you go The 2024 Kindle is designed to be lightweight and compact, making it perfect for reading on the go - whether you're commuting, traveling, or just moving from room to room. We're so glad it's enhancing your reading experience! Thank you for choosing Amazon Kindle, and happy reading!

Hi alma, Thank you for your wonderful feedback about the Amazon Kindle 6" e-Reader (2024)! We're thrilled to hear that you love your Kindle and that it has changed the way you read. It's amazing how having thousands of books at your fingertips in such a lightweight, portable device can transform your reading experience. Whether you're at home, traveling, or on the go, your entire library is always with you. We're so glad the Kindle is bringing you joy and making reading even more accessible! We appreciate you taking the time to share your positive experience, and happy reading!

Hi Jana, Thank you for your wonderful feedback about the Amazon Kindle 6" e-Reader (2024)! We're thrilled to hear that you absolutely love it. It's great to know you're finding it easy to use and enjoying the convenience and cost savings of getting books instantly on your Kindle versus buying physical books. The ability to start reading right away is definitely one of the best features! We're also glad to hear that it's working great for both kids and adults in your household – the Kindle really is a versatile device for readers of all ages. We appreciate you taking the time to share your positive experience and for highly recommending it to others!

Dear targetshopper, Thank you so much for taking the time to share your wonderful 5-star review of the Amazon Kindle 6" e-Reader (2024)! We're thrilled to hear that it's exactly what you were looking for. It's fantastic that you're finding the pages easy to read and that downloading library books online is working seamlessly for you—that's one of the best features of the Kindle, and we're so glad it's meeting your needs perfectly. The ability to access your favorite books from the library right at your fingertips makes reading more convenient than ever. We hope you continue to enjoy many great reads on your new Kindle!

Dear Amanda, Thank you for taking the time to share your feedback about the Amazon Kindle 6" e-Reader (2024). I'm sorry to hear that the device hasn't met your expectations regarding its size and performance speed. I understand how frustrating it can be when a product doesn't align with what you were hoping for, especially when it comes to the reading experience. Your concerns about the device's responsiveness are important to us, and I appreciate you bringing this to our attention. We completely respect your decision to return the device and hope the return process goes smoothly for you. If you're still interested in exploring e-readers in the future, you might consider models with larger screens or enhanced processing capabilities that could better suit your preferences. Thank you again for your honest feedback—it helps us and other customers make more informed decisions.

Hi there, Thank you so much for your wonderful review! We're thrilled to hear that the Kindle 6" e-Reader made such a great gift for your 17-year-old son. It's fantastic that you're enjoying it too! The 2024 Kindle is perfect for readers of all ages, and we hope it brings many hours of reading enjoyment.

Hello Hannah M! Thank you for your feedback on the Kindle. I'm sorry to hear you're experiencing poor battery life even though you love the portable size that fits perfectly in your purse. Battery performance is essential for a great reading experience, especially when you're carrying your Kindle everywhere. To help improve your Kindle's battery life, try reducing the front light brightness to below 15, ensure you're disconnecting from Wi-Fi when not actively downloading content, and turn on Airplane Mode during reading sessions. Charge your device overnight to 100% and keep it idle for at least 3 hours while charging to allow proper battery calibration. You can also turn off the page refresh option to conserve power. If you're experiencing rapid battery drain where the device loses more than 20% charge within 24 hours of normal use, this may indicate a deeper issue. In such cases, try performing a factory reset (remembering to back up your personal documents first), then charge the device fully overnight before resuming normal use with Airplane Mode enabled and brightness below 15. If these steps don't significantly improve your battery performance and you continue experiencing rapid drain, Amazon Customer Support is available 24/7 at 1-888-280-4331 for additional assistance. Hope you have a great day!

Hi Kari, Thank you for your positive feedback about the Amazon Kindle 6" e-Reader (2024)! We're thrilled to hear that you love it. It's wonderful to know that your Kindle is helping you read faster and giving you the freedom to read anywhere you go. The portability and convenience of having your entire library with you at all times really does transform the reading experience! We appreciate you taking the time to share your experience, and happy reading!