Apple iPhone 16 (128GB) - Black
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4.3 out of 5 stars with 3914 reviews
5 out of 5 stars
25 August, 2026
originally posted on ATT.com
iPhone 15
Phone is very light and the camera is excellent.
5 out of 5 stars
23 August, 2026
originally posted on ATT.com
Good phone
Typical iphone, good battery life light weight.
5 out of 5 stars
19 August, 2026
originally posted on ATT.com
Great phone
Appreciate the updated apps, camera and other iOS improvements.
5 out of 5 stars
18 August, 2026
originally posted on ATT.com
New iPhone
Great phone. Does all that I need.
5 out of 5 stars
17 August, 2026
originally posted on ATT.com
iPhone 16
Weight of iphone 16 is light.
5 out of 5 stars
11 August, 2026
originally posted on ATT.com
Phone
My husband likes it a lot
1 out of 5 stars
11 August, 2026
originally posted on ATT.com
Apple is TRASH
This has been the worst purchase ever. Samsung user for 12+ years. Short notice had to buy a new phone before a deployment. The AT&T had NO Galaxies. He said he’s a Samsung lover but his work cell is iPhone and it wasn’t as bad as I thought. He spoon fed that these phones operate well. That being near other iPhones build their strength. The signal is great. All of that was an ABSOLUTE joke. Autocorrect does whatever it wants and will correct things again after I change it to what I want and send the text. Battery life sucks. Keyboard isn’t accurate. Any dirt or a hint of moisture on your finger or screen? Your screen is gonna have a small seizure and not do anything you try to get it to do. CONSTANT pop-ups that you can’t turn off with suggestions or trying to make you do things. Pop-ups you have to follow the link for regardless of what you press. Signal, could be all AT&Ts issue. But have been to Charleston/ North Charleston multiple times, out in town or in the hotel. Signal is in SOS mode. Anchorage. Vegas. Europe. Constant trash signal. Camera is also absolutely terrible.
1 reply from AT&T CARE - Pablo team - 24 days ago
Hello, NBoz17. We are sorry to hear that your new Apple iPhone 16 is not meeting your performance standards. It can definitely take some time to explore all the features of a new device, and we want to ensure you get the absolute most out of it. We are here to help you maximize your experience. To get started with helpful how-to guides, please visit our AT&T Device Support Portal: 🔗 https://www.att.com/device-support/index/apple/iphone-16/ If you ever need immediate, one-on-one support with your AT&T service, please feel free to send us a direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T.
4 out of 5 stars
8 August, 2026
originally posted on ATT.com
Great phone
My son loves his new phone
5 out of 5 stars
29 July, 2026
originally posted on ATT.com
Super pleased
Fast order to pick up time. The deals available helped update a past its end of life device
1 out of 5 stars
29 July, 2026
originally posted on ATT.com
FRAUD
I DID NOT SHOP FOR THIS PRODUCT NOR CONSENT FOR THE PURCHASE OR ADDITIONAL LINE ON MY ACCOUNT. EMPLOYEE MICHAEL MERSHON (ATT# MM931A) FRAUDULENTLY CHANGED THE PIN CODE ON MY ACCOUNT, AND LAURA ZARRAGA (ATT# L2687H) FRAUDULENTLY ADDED AMANDA KOUTSULIS AS AN AUTHORIZED USER TO MY ACCOUNT WHO THEN MADE THE FRAUDULENT "PURCHASE" OF THIS PHONE ON A FRAUDULENT CREDIT CARD! DESPITE ALL OF THIS, YOU WERE PAID THE PAYMENT THAT WAS BOUNCED BACK DUE TO FRAUD, BUT THEN YOU TRIED TO RECHARGE THE SAME FRAUDULENT CARD AGAIN DESPITE BEING PAID!!!! NOW, I AM A FIRSTNET CUSTOMER, BEEN WITH AT&T FOR 20 YEARS, AND YOU CANCEL MY ACCOUNT DUE TO YOUR STAFF AND THE FRAUDULENT CHANGES THEY MADE.
1 reply from AT&T CARE - Kevin team - 9 days ago
We are profoundly concerned to hear about this. As a first responder and a loyal customer of 20 years, you deserve absolute security and protection. Because this involves specific employee identifiers and security breaches we recommend contacting our dedicated team so we can prioritize restoring your account and ensuring you are not held liable for these unauthorized actions. Please contact us via social media or fill out a complaint so we can work on this for you. 📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att 🔗https://www.att.com/get-support/
5 out of 5 stars
18 July, 2026
originally posted on ATT.com
Add a line process
Process was smooth, no issues. Love being a At&t customer.
4 out of 5 stars
15 July, 2026
originally posted on ATT.com
Camera
Camera is a step up from the 12
1 out of 5 stars
14 July, 2026
originally posted on ATT.com
Horrible Service
Att has really bad cell service. Claims its 5g or 4lte but getting drop calls and no bars.
1 reply from AT&T CARE - Kevin team - 2 months ago
We sincerely apologize for the dropped calls and poor signal strength you are experiencing. We expect our network to provide reliable 5G and LTE coverage, and we understand how frustrating it is to deal with service interruptions. To enhance your signal quality, we recommend trying these quick steps: -Restart your device. -Toggle Airplane Mode on and off. -Update your software to the latest version. -Reset your network settings. -Turn on Wi-Fi Calling when indoors. If none of the recommended troubleshooting steps work, please reach out to our technical support team so we can investigate the towers in your area and troubleshoot your network settings. You can DM us on one of our official social media channels for a faster response and resolution: 📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
1 out of 5 stars
6 July, 2026
originally posted on ATT.com
ATT is
ATT is very very very very terrible
1 reply from AT&T CARE - Kevin team - 2 months ago
Thank you for sharing your feedback through this review. We are sorry to hear that you had a bad experience with your Apple iPhone 16 at AT&T. This is definitely not the service we want our customers to have, and we want to find out exactly what went wrong so we can make things right for you. Please get in touch with us via phone at 800‑331‑0500. Or, alternatively, DM us on one of our official social media channels for a faster response and resolution: 📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
5 out of 5 stars
6 July, 2026
originally posted on ATT.com
Kindness at store
After receiving the phone I went to the AT&T store in Henderson KY for help setting it up. A young man names Salvador waited on me. He was so kind and helpful.
4 out of 5 stars
4 July, 2026
originally posted on ATT.com
Buyer beware
Happy with the phone, not happy that I feel like I was duped into a contract. So I guess buyer beware. Phone was listed at $48 with a monthly bill of “$50” turns out that’s before tax & all the added charges & the phone was $48 THAT DAY…another $20 something a month for the next 2 year contract….
5 out of 5 stars
3 July, 2026
originally posted on ATT.com
good phone!
I like it compact,fast, and easy to use
5 out of 5 stars
27 June, 2026
originally posted on ATT.com
Hubby loves it
Husband loves his phone. He was an Android user I wanted him to change and now we iMessage.
5 out of 5 stars
17 June, 2026
originally posted on ATT.com
Very small to handle in your hand. Camera is great
Really small; awkward. Not easily held in your hand.
5 out of 5 stars
11 June, 2026
originally posted on ATT.com
Love it
I find the phone is very user friendly & I love the look