Apple iPhone 16 (128GB) - Pink
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4.3 out of 5 stars with 3670 reviews
2 out of 5 stars
15 July, 2026
originally posted on ATT.com
Screen sensitivity lacking
The phone is fair. I do not like having to press the screen multiple times to move to previous screen. Should have kept my 14 plus. 🙄
1 reply from AT&T CARE - Kevin team - 5 days ago
We are so sorry to hear that you are experiencing poor screen sensitivity on your iPhone 16; we highly recommend checking for the latest iOS update or turning on the Touch Accommodations feature to improve display responsiveness. In case you continue to experience these issues, please give us the chance to take a closer look. You can contact us at 800-331-0500, or you can DM us on one of our official social media channels for a faster response and resolution: 📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
1 out of 5 stars
4 July, 2026
originally posted on ATT.com
Unable to answer and make calls consistently
Everything works except - unable to answer and make calls consistently. Extremely frustrating!!
1 reply from AT&T CARE - Pablo team - 12 days ago
Hello KerriS. We are truly sorry your new iPhone 16 is experiencing an unstable network connection right out of the box. We want to get your service running perfectly. Please share more details with us so we can resolve this right away. You can use our self-service form: 🔗https://www.att.com/get-support/ For faster, one-on-one assistance, just send us a DM on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
3 out of 5 stars
30 June, 2026
originally posted on ATT.com
Apple Iphone 16
Overall good phone , fast and easy to use. My only complain is that the screen is way too delicate and scratches by only looking at it !
5 out of 5 stars
17 June, 2026
originally posted on ATT.com
Apple IPhone 128GB
I Love My New Phone. I Made An Excellent Choice.
4 out of 5 stars
12 June, 2026
originally posted on ATT.com
Short battery life
Work great, I’ve found the battery does not last as long as my old 13 plus.
1 out of 5 stars
9 June, 2026
originally posted on ATT.com
Cancel Service
I have been trying to cancel service since the 20th of May with no help at all. With it being that someone else has jacked my.account. Couldn't get into my account cause it kept saying merge with other account. I just had wanted to cancel the service.
1 reply from ATTCare_Yvette team - 13 days ago
We sincerely apologize that you've been trying to cancel service since May 20th while dealing with someone else accessing your account. Please visit https://www.att.com/get-support/, or for a faster resolution, feel free to DM us on socials immediately so we can help secure your account and process your cancellation request. Connect with us on socials: • X (Twitter): @ATTHelp • Instagram: @att • Facebook: AT&T
5 out of 5 stars
8 June, 2026
originally posted on ATT.com
My phones dead?
Finally a phone that will last me all day without having to charge it up!!! I LOVE THIS PHONE ITS THE PHONE TO BUY!!
4 out of 5 stars
5 June, 2026
originally posted on ATT.com
Nice phone, wish it was smaller!
The Phone works well and I am enjoying some of the features. Some of the changes from earlier models are not helpful (easy access silent button for one). I wish Apple would still make smaller phones.
5 out of 5 stars
4 June, 2026
originally posted on ATT.com
I give it a 5
My daughter loves the phone
5 out of 5 stars
2 June, 2026
originally posted on ATT.com
Perfect device!
Love the color! Apple never disappoints!!
5 out of 5 stars
27 May, 2026
originally posted on ATT.com
iPhone
IPhone is nice as always.
5 out of 5 stars
22 May, 2026
originally posted on ATT.com
iPhone 16
Love this phone and the color is perfect.
2 out of 5 stars
22 May, 2026
originally posted on ATT.com
The phone
The phone works nicely, but they came out with a lot of hidden charges when my bill came
1 reply from AT&T CARE - Andres team - 2 days ago
Hi there, M E B! Thank you for sharing your feedback. We are glad to hear that your iPhone 16 is working nicely, but we are truly sorry for the surprise and frustration caused by unexpected charges on your first bill. We want to help clarify your billing details and ensure you are only paying for the services you expect. Please reach out to us over social media by sending a direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so our team can securely review your recent statement and help resolve this.
1 out of 5 stars
18 May, 2026
originally posted on ATT.com
Damaged New phone
Phone no longer works in less than 30 days no longer functions and the Apple repair has no idea other than its internal. Like are you seriously selling me an expensive iPhone and it no longer works in less than 30 days and your excuse is that it was internal damage and I’m still waiting for the phone to come back after weeks.
1 reply from AT&T CARE - Andres team - 5 days ago
Hi there, Andy. We apologize for the frustration regarding your iPhone 16 becoming unusable in less than 30 days and the lengthy wait time you are experiencing for its return. We understand how disappointing it is to deal with an internal hardware failure on an expensive new device, especially when left without answers. To track the status of your Apple repair, please sign in to support.apple.com/my-support. If you need any assistance with your AT&T account or want to discuss available service options during this process, please send a direct message to our support teams on X (@ATTHelp), Instagram (@att), or Facebook (AT&T).
4 out of 5 stars
18 May, 2026
originally posted on ATT.com
iPhone 16
Always switch back to iphone
5 out of 5 stars
16 May, 2026
originally posted on ATT.com
The hook up
The people at this store are the best. Billy knows every trick and makes sure you get everything set up correctly
5 out of 5 stars
15 May, 2026
originally posted on ATT.com
Best
Excellent service and great
3 out of 5 stars
15 May, 2026
originally posted on ATT.com
My review
It’s okay glitches sometimes and Siri don’t always respond
1 reply from AT&T CARE - Kevin team - 1 month ago
We appreciate you sharing your experience with us, Alexus. Glitches and unresponsive features like Siri can definitely get in the way of enjoying your device, and we hear how that’s affecting your day‑to‑day use. Sometimes a quick update or settings adjustment can help smooth things out, and Apple has helpful guidance here if you’d like to take a look: http://support.apple.com/iphone If you’d prefer to walk through troubleshooting together or want us to review your device condition, we’re always here to help. You can reach out to AT&T Support anytime so we can take a closer look and make sure everything is working the way it should: 📞 800‑331‑0500 (or dial 611 from your AT&T phone) 🔗 https://www.att.com/support/wireless We want to take care of this, since you deserve the best service and assistance possible.
1 out of 5 stars
14 May, 2026
originally posted on ATT.com
Help
Wasn’t the phone I order and it’s too little
1 reply from AT&T CARE - Kevin team - 1 month ago
We appreciate you sharing this with us. Getting a phone that isn’t the model you ordered, and finding that it feels too small, is understandably disappointing. Issues like this can happen if the wrong item is shipped or if the order gets mixed up during fulfillment. A good first step is checking your order details through your order status to confirm which model was originally processed. You check your order status here: att.com/acctmgmt/order/checkmyorder If the device you received doesn’t match what you purchased, our team can help fix that quickly. You can file out a few details for personalized assistance getting the correct phone sent out or reviewing replacement options. http://att.com/get-support/ Thank you for keeping your trust in AT&T. We value your business.
5 out of 5 stars
13 May, 2026
originally posted on ATT.com
iPhone 16 is the shiznitz!
Excellent camera, feels good in hand, and the wife loves the pink color.