Apple iPhone 16 (128GB) - Pink
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4.3 out of 5 stars with 3640 reviews
5 out of 5 stars
31 August, 2026
originally posted on ATT.com
New phone
Love new phone it’s faster and I have had no problems
1 out of 5 stars
15 August, 2026
originally posted on ATT.com
ATT did not honor their 2.99 new line price.
ATT overcharging. Paying 8 per phone on new lines. Special was 2.99 per phone. Ready to jump ship to a network with honest business practices.
1 reply from AT&T CARE - Kevin team - 23 days ago
Hi Kevin, we are sincerely sorry to hear that we did not honor the promotional pricing for your two new phones. We completely understand your frustration with being overcharged each month and having to call us multiple times without a resolution. We want to audit your account and apply the correct promotional credits if it is associated to a system error. Please contact us through our official support channels: 📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att 📞 800‑331‑0500 (or dial 611 from your AT&T phone)
1 out of 5 stars
11 August, 2026
originally posted on ATT.com
Too little storage
Not enough storage space. I don’t know why they still sell this option.
1 reply from AT&T CARE - Kevin team - 24 days ago
Hi there, thank you for sharing your feedback with us. We keep the base storage tier available to offer the lowest possible entry price for customers who rely heavily on cloud storage (like iCloud) or use their phones primarily for basic tasks. That being said, we know how annoying it is to run out of space. If you are still within your return or exchange window, we would be more than happy to help you upgrade, please contact us through any of the channels below. 📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att 📞 800‑331‑0500 (or dial 611 from your AT&T phone)
5 out of 5 stars
7 August, 2026
originally posted on ATT.com
iPhone 16
Great phone! Easy to hold and navigate!
5 out of 5 stars
6 August, 2026
originally posted on ATT.com
Phone
Exactly what I wanted and I love it
2 out of 5 stars
5 August, 2026
originally posted on ATT.com
Not what i expected
Reception is worse than my old 13
1 reply from ATTCare_Yvette team - 1 month ago
We're sorry about the connectivity issues. Please try resetting network settings and toggling Airplane Mode. If issues persist, visit https://www.att.com/get-support/ or DM us on socials to check coverage in your area. Connect with us on socials: • X (Twitter): @ATTHelp • Instagram: @att • Facebook: AT&T
5 out of 5 stars
30 July, 2026
originally posted on ATT.com
Great produxt
One of the best purchases I could have made for my fiancé, going from a an 12pro to the 16 was a major plus. The item works perfectly and it was her favorite color as well. So that’s an extra plus. But I’m thankful for the deal I was handed and the product is asume and of course I love the service of at&t.
5 out of 5 stars
26 July, 2026
originally posted on ATT.com
I phone 16
Very good reliable phone that takes great pictures
4 out of 5 stars
25 July, 2026
originally posted on ATT.com
Wifes PINK 16
Likes to freeze, not much different from the 15
5 out of 5 stars
23 July, 2026
originally posted on ATT.com
Upgrade
Phone works great, my wife is very happy with the upgrade…
5 out of 5 stars
23 July, 2026
originally posted on ATT.com
Worth upgrading to
Great quality, love the new features.
2 out of 5 stars
22 July, 2026
originally posted on ATT.com
Not super great but just simply ok
I think I only liked the color after buying it , very slow lags all the time in my area while having all bars and 5G+ over 85gbs of storage still available as well not maxed out.
1 reply from AT&T CARE - Pablo team - 2 months ago
Hello. We are sorry to hear about the performance and coverage issues on your new iPhone 16. It is frustrating to experience this on a brand-new device, and we apologize for the inconvenience. At AT&T, we are committed to providing excellent service. Please try these quick steps to resolve the issue: 1️⃣ Force restart: Press Volume Up, Volume Down, then hold the Side button. 2️⃣ Update iOS: Check for software updates under General Settings. 3️⃣ Check storage: Ensure your internal space is not completely full. 4️⃣ Update apps: Refresh or reinstall apps that cause freezing. 5️⃣ Reset settings: Choose 'Reset All Settings' to clear system glitches. If the issues continue, please contact Apple Support for a hardware diagnostic: 📞1‑800‑275‑2273 | 🔗https://support.apple.com For immediate help with your AT&T network service, please DM our official channels on X (@ATTHelp), Instagram (@att), or Facebook (AT&T).Thank you for being part of the AT&T family.
5 out of 5 stars
21 July, 2026
originally posted on ATT.com
iPhone 16
Perfect size and color for me;)
5 out of 5 stars
20 July, 2026
originally posted on ATT.com
Pretty in Pink
Purchased the phone as a gift for my 80 y/o sister. Wanted something easy to use with all the modern features. She loves it.
1 out of 5 stars
16 July, 2026
originally posted on ATT.com
False promotion
Did not keep, promotion was not real.
1 reply from AT&T CARE - Kevin team - 2 months ago
Marcus, we are sorry for this frustrating experience and any confusion regarding our promotions. We offer transparent deals, so it is incredibly disappointing to hear that you felt our promotion was not real and decided to return your iPhone 16. We want to look into exactly what happened and clear up any misunderstandings about our promotional requirements. Please send us a direct message with your account details and the specific deal you were trying to get so we can investigate this and make things right for you. 📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
2 out of 5 stars
15 July, 2026
originally posted on ATT.com
Screen sensitivity lacking
The phone is fair. I do not like having to press the screen multiple times to move to previous screen. Should have kept my 14 plus. 🙄
1 reply from AT&T CARE - Kevin team - 2 months ago
We are so sorry to hear that you are experiencing poor screen sensitivity on your iPhone 16; we highly recommend checking for the latest iOS update or turning on the Touch Accommodations feature to improve display responsiveness. In case you continue to experience these issues, please give us the chance to take a closer look. You can contact us at 800-331-0500, or you can DM us on one of our official social media channels for a faster response and resolution: 📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
1 out of 5 stars
4 July, 2026
originally posted on ATT.com
Unable to answer and make calls consistently
Everything works except - unable to answer and make calls consistently. Extremely frustrating!!
1 reply from AT&T CARE - Pablo team - 2 months ago
Hello KerriS. We are truly sorry your new iPhone 16 is experiencing an unstable network connection right out of the box. We want to get your service running perfectly. Please share more details with us so we can resolve this right away. You can use our self-service form: 🔗https://www.att.com/get-support/ For faster, one-on-one assistance, just send us a DM on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
3 out of 5 stars
30 June, 2026
originally posted on ATT.com
Apple Iphone 16
Overall good phone , fast and easy to use. My only complain is that the screen is way too delicate and scratches by only looking at it !
1 reply from AT&T CARE - Isabella team - 23 days ago
Thank you for your feedback regarding your Apple iPhone 16. We are glad to hear that you are enjoying the overall performance, speed, and ease of use, but we apologize that the screen surface has been so prone to fine scratches. We want to help protect your display from future wear and tear, and we would be happy to help you select a premium screen protector that fits your budget and durability needs. Please send us a direct message on your favorite social media channel. Connect with us on socials: • X (Twitter): @ATTHelp • Instagram: @att • Facebook: AT&T Thank you for sharing your product review!
5 out of 5 stars
17 June, 2026
originally posted on ATT.com
Apple IPhone 128GB
I Love My New Phone. I Made An Excellent Choice.
4 out of 5 stars
12 June, 2026
originally posted on ATT.com
Short battery life
Work great, I’ve found the battery does not last as long as my old 13 plus.