Apple iPhone 16 (128GB) - White
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4.4 out of 5 stars with 2603 reviews
1 out of 5 stars
5 February, 2026
originally posted on ATT.com
Terrible phone
It’s the same size as the iPhone 15 and has the same quality, only thing different is the camera placement. I tried to trade it in for a bigger phone with better quality and they wouldn’t let me even though I switched over from Verizon and been a loyal customer ever since.
1 reply from AT&T CARE - Isabella team - 18 days ago
Hi, Jordyn. Thank you for sharing your experience with us. We're sorry to hear that the iPhone 1 6 didn't feel like the upgrade you were expecting. While the iPhone 16 and iPhone 15 share a similar overall size and design, the internal components, performance, and camera system are updated — even though the camera placement may be the most noticeable external difference. At AT&T, we understand how frustrating it must have been to try to trade in the device for a different model and not be able to do so. Trade‑in eligibility can depend on several factors, but your loyalty matters, and we never want you to feel overlooked. We'd be happy to help you review your account and explore what options might still be available to help you get into a device that better fits your needs. Please fill out our self-service form: https://www.att.com/get-support/?source=ILC309046520 Once submitted, our dedicated team will reach out to you as soon as possible. We also recommend checking out the iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios It’s a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance. We hope this makes your iPhone easier and more enjoyable to use. At AT&T, we’re committed to helping you get the most from your technology—whether it’s maximizing device features, managing upgrades, or finding the best plan to fit your needs. If you have any questions or would like personalized tips for your iPhone 16, we’re here to help!
3 out of 5 stars
30 January, 2026
originally posted on ATT.com
IPhone 17 Pro
Not a fan of the limited colors available. Three is not enough. Not sure it is any better than my old phone but it quit charging and needed a new one.
1 reply from AT&T CARE - Isabella team - 20 days ago
Hello! We are glad you are enjoying your iPhone! When you’re excited about a new iPhone, having only a few colors to choose from can feel limiting. Apple went with a more streamlined palette this year, but the good news is that the hardware is the same across all colors — so you’re still getting the full iPhone 16 experience no matter which one you pick. If you want to personalize it more, you can look at cases or accessories that match your personality and style. We highly recommend you taking a look at this iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios where you can learn tips on how maximize your iPhone experience. At AT&T, we’re committed to helping you get the most from your technology—whether it’s maximizing device features, managing upgrades, or finding the best plan to fit your needs. If you have any questions or would like personalized tips for your iPhone 16, we’re here to help! Thank you for choosing AT&T. Your feedback helps us serve you better.
5 out of 5 stars
29 January, 2026
originally posted on ATT.com
Love it what else is there to say.
Love it, what’s else is there to say.
5 out of 5 stars
26 January, 2026
originally posted on ATT.com
Life's too short upgrade that phone!
Loving my new phone. best decision ever to upgrade
5 out of 5 stars
16 January, 2026
originally posted on ATT.com
Excellent choice,
Just the right screen size and storage capacity.
5 out of 5 stars
31 December, 2025
originally posted on ATT.com
IPhone doesn't disappoint.
Great Phone. Beautiful Photos in the making!
5 out of 5 stars
24 December, 2025
originally posted on ATT.com
Great iphone
First iPhone I had that never overheated. It’s great. I love it. I love the size in the features. It’s perfect. Definitely recommend.
5 out of 5 stars
19 December, 2025
originally posted on ATT.com
Good
This one was amazing. I loved it still do.
5 out of 5 stars
5 December, 2025
originally posted on ATT.com
Good phone
Great phone and great upgrade
5 out of 5 stars
1 December, 2025
originally posted on ATT.com
Gift for Mom
Mother loves this phone so much!
4 out of 5 stars
19 November, 2025
originally posted on ATT.com
I like this phone, but Samsung was better
There is a few issues with my Apple iphone such as the speaker is not shown on my screen with every call. Why is that? I cannot use the MyATTapp to cancel ActiveArmor from one of my ATT accounts (108206661) Please help with this. It was supposed to be FREE.
1 reply from AT&T CARE team - 2 months ago
Hey Robin, thank you for sharing your thoughts on the Apple iPhone 16. We can imagine how inconvenient this must be, especially when you were expecting the service to be free and easy to manage. We are here to work through both issues together. We will guide you step-by-step to check your iPhone call settings and help you with the ActiveArmor cancellation process so we can get this resolved for you as quickly as possible. Kindly complete our self- service form: https://www.att.com/get-support/?source=ILC208383817, where our experts can get in touch with you and find a fix for you as soon as possible.
4 out of 5 stars
19 November, 2025
originally posted on ATT.com
decent
phone is ok has bugs we've had to waste days on the phone with support to having to drive a fn hour to the nearest att store to get an "e sim' restarted/reinstalled apple do better att,. we know you are simply a chit show
1 reply from AT&T CARE team - 2 months ago
Hey there, we hear your frustration about the ongoing phone issues, the repeated calls to support, and the long drive to the store for an eSIM fix. We can imagine how exhausting and inconvenient this has been, especially when you’ve already invested so much time trying to get things working. We’re committed to resolving this for you quickly and preventing it from happening again, so you can get back to using your phone without further hassle. You can complete our self- service form :https://www.att.com/get-support/?source=ILC208383817, where our experts can contact you and get the help you need. We appreciate you being a part of our AT&T Family.
5 out of 5 stars
12 November, 2025
originally posted on ATT.com
Iphone 16
Graet phone . Daughter loved it
5 out of 5 stars
4 November, 2025
originally posted on ATT.com
Great phone!
I love my IPhone 16!! The camera quality is amazing.
4 out of 5 stars
4 November, 2025
originally posted on ATT.com
Nice look, decent battery, and much bigger screen!
Upgrading from an iPhone 8 to this was a night and day difference. Much smoother with browsing through the internet, social media, or just about anything. As much as the battery, it does its job, just make sure to charge it. The only thing that I wouldn’t mind being added into the control center is under Accessibility, enabling auto brightness if it happens to not work. Each time I manually adjust the brightness, I have to manually turn on/off the auto brightness in the settings, which to even get there takes a while even with searching up the setting itself. I might just be complaining but it would make things a lot easier to have it under the brightness control or accessibility. Otherwise, the phone is a good pick for performance, and longevity. Here’s to another 8 generations, hopefully.
1 reply from AT&T CARE team - 4 months ago
Hey Dean, thank you for sharing your experience! We completely understand how exciting it is to notice the difference after upgrading, and we’re glad to hear your device is performing smoothly. We recognize the effort you took to describe your upgrade experience from the iPhone 8 and the positive improvements you have noticed. We completely understand that having to manually adjust brightness settings can be frustrating especially when the auto- brightness toggle isn't easily accessible. Rest- assured, we're always looking for ways to improve user experience and feedback like yours is invaluable. Thank you again for your thoughtful review and being a part of our AT&T community!
5 out of 5 stars
25 June, 2025
originally posted on ATT.com
Easy to use
I was hesitant to getting a bigger phone but the transition from the iPhone 13mini was simple and easy. I like the additional outside buttons and the size is still manageable for a back pocket.
5 out of 5 stars
18 June, 2025
originally posted on ATT.com
Great phone
Awesome phone tons of features I really like the AI technology extremely helpful.
5 out of 5 stars
2 June, 2025
originally posted on ATT.com
New phone
This is a really nice phone. Great new features super easy to use.
5 out of 5 stars
29 May, 2025
originally posted on ATT.com
Easy transition from old phone to iPhone16
It was so easy to set up the new phone. It connected perfectly with all my devices, and the touchscreen is amazing.
5 out of 5 stars
21 May, 2025
originally posted on ATT.com
Really Enjoying My New Phone
So far, so good! Better battery life than my last iphone, and the process to move everything from my old to new phone was far easier than I was expecting.