Apple iPhone 16 (128GB) - White
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4.4 out of 5 stars with 3614 reviews
3 out of 5 stars
10 July, 2026
originally posted on ATT.com
iPhone 16
This iPhone has been my least favorite. The screen freezes sometimes, it’s a lot slower than my previous phone (iPhone 11), and sometimes I feel like the touch screen does not respond as it should
5 out of 5 stars
6 July, 2026
originally posted on ATT.com
My son loves his new iPhone. We upgraded his old.
My son loves his new phone!
2 out of 5 stars
1 July, 2026
originally posted on ATT.com
Decent phone
The phone is fine but the camera could definitely be better for the price.
1 reply from AT&T CARE - Kevin team - 3 days ago
We appreciate you sharing your thoughts on the new device. We want you to feel you're getting full value out of your purchase. Please connect with us so we can offer you assistance with the camera or walk you through newer models. You can get in touch with us via phone at 800‑331‑0500. Or, alternatively, you can DM us at one of our official social media channels for a faster response and resolution: 📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
5 out of 5 stars
25 May, 2026
originally posted on ATT.com
Love it
My God daughter loves her new ohone
5 out of 5 stars
24 April, 2026
originally posted on ATT.com
Great picture quality & storage is great, love it!
Great picture quality!!!!
5 out of 5 stars
17 April, 2026
originally posted on ATT.com
Great starter phone for teen
Easy to order and great phone for teen
5 out of 5 stars
8 April, 2026
originally posted on ATT.com
Great phone
Great phone! Great experience
5 out of 5 stars
3 April, 2026
originally posted on ATT.com
great phone
clean look and user friendly
1 reply from AT&T CARE - Kevin team - 4 days ago
Thank you for sharing your experience! We are glad to hear that you love the clean look and user-friendly design of your iPhone 16. We hope you enjoy this device for a long time. If you ever encounter any issues with the device or services, you can contact us via phone at 800-331-0500, or you can contact us through one of our official social media support channels for a faster response: 📱X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
1 out of 5 stars
23 March, 2026
originally posted on ATT.com
Same ole same ole phone
Just another iPhone nothing special keep your old ones as long as they have a update
1 reply from AT&T CARE - Isabella team - 3 months ago
Hello there, Lupe! Thank you for taking the time to share your experience with us. We understand how important it is to feel satisfied with an upgrade, and we’re sorry to hear that the iPhone 16 hasn’t lived up to the expectations you had for it. It can be disappointing when a new device doesn’t deliver the excitement you were hoping for, and we truly appreciate your honest feedback. We recommend checking out the iPhone User Guide. It’s a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance. We hope this makes your iPhone easier and more enjoyable to use. 🔗https://support.apple.com/guide/iphone/welcome/ios At AT&T, our goal is to help you get the most out of your technology, whether that’s exploring device features, managing upgrades, or finding the right plan for your needs. If you’d like more personalized guidance for your iPhone 16, we’re always here to support you.
5 out of 5 stars
13 March, 2026
originally posted on ATT.com
🩷❤️💜
My daughter loves the phone. It was a nice new upgrade for her.❤️
5 out of 5 stars
7 March, 2026
originally posted on ATT.com
Nice.
Nice phone. 25 minimum ok.
2 out of 5 stars
1 March, 2026
originally posted on ATT.com
That black patch at the top for face-id and things
Not very impressed . Now time to try new one or switch to Samsung I guess
1 reply from AT&T CARE - Isabella team - 4 months ago
Hello there! Thank you for taking the time to share your experience with us. We understand how important it is to feel satisfied with an upgrade, and we’re sorry to hear that the iPhone 16 hasn’t lived up to the expectations you had for it. It can be disappointing when a new device doesn’t deliver the excitement you were hoping for, and we truly appreciate your honest feedback. We recommend checking out the iPhone User Guide: 🔗https://support.apple.com/guide/iphone/welcome/ios It’s a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance. We hope this makes your iPhone easier and more enjoyable to use. At AT&T, our goal is to help you get the most out of your technology, whether that’s exploring device features, managing upgrades, or finding the right plan for your needs. If you’d like more personalized guidance for your iPhone 16, we’re always here to support you. 💙
5 out of 5 stars
23 February, 2026
originally posted on ATT.com
Nice upgrade
Great phone is an upgrade for me. Charges quickly. Take good pictures
5 out of 5 stars
16 February, 2026
originally posted on ATT.com
Love my iPhone 16
My wife loves it. Does everything and more that she needs. Uses it every day.
5 out of 5 stars
14 February, 2026
originally posted on ATT.com
My iPhone
Love the phone does everything and more
1 out of 5 stars
5 February, 2026
originally posted on ATT.com
Terrible phone
It’s the same size as the iPhone 15 and has the same quality, only thing different is the camera placement. I tried to trade it in for a bigger phone with better quality and they wouldn’t let me even though I switched over from Verizon and been a loyal customer ever since.
1 reply from AT&T CARE - Isabella team - 6 months ago
Hi, Jordyn. Thank you for sharing your experience with us. We're sorry to hear that the iPhone 1 6 didn't feel like the upgrade you were expecting. While the iPhone 16 and iPhone 15 share a similar overall size and design, the internal components, performance, and camera system are updated — even though the camera placement may be the most noticeable external difference. At AT&T, we understand how frustrating it must have been to try to trade in the device for a different model and not be able to do so. Trade‑in eligibility can depend on several factors, but your loyalty matters, and we never want you to feel overlooked. We'd be happy to help you review your account and explore what options might still be available to help you get into a device that better fits your needs. Please fill out our self-service form: https://www.att.com/get-support/?source=ILC309046520 Once submitted, our dedicated team will reach out to you as soon as possible. We also recommend checking out the iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios It’s a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance. We hope this makes your iPhone easier and more enjoyable to use. At AT&T, we’re committed to helping you get the most from your technology—whether it’s maximizing device features, managing upgrades, or finding the best plan to fit your needs. If you have any questions or would like personalized tips for your iPhone 16, we’re here to help!
3 out of 5 stars
30 January, 2026
originally posted on ATT.com
IPhone 17 Pro
Not a fan of the limited colors available. Three is not enough. Not sure it is any better than my old phone but it quit charging and needed a new one.
1 reply from AT&T CARE - Isabella team - 6 months ago
Hello! We are glad you are enjoying your iPhone! When you’re excited about a new iPhone, having only a few colors to choose from can feel limiting. Apple went with a more streamlined palette this year, but the good news is that the hardware is the same across all colors — so you’re still getting the full iPhone 16 experience no matter which one you pick. If you want to personalize it more, you can look at cases or accessories that match your personality and style. We highly recommend you taking a look at this iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios where you can learn tips on how maximize your iPhone experience. At AT&T, we’re committed to helping you get the most from your technology—whether it’s maximizing device features, managing upgrades, or finding the best plan to fit your needs. If you have any questions or would like personalized tips for your iPhone 16, we’re here to help! Thank you for choosing AT&T. Your feedback helps us serve you better.
5 out of 5 stars
29 January, 2026
originally posted on ATT.com
Love it what else is there to say.
Love it, what’s else is there to say.
5 out of 5 stars
26 January, 2026
originally posted on ATT.com
Life's too short upgrade that phone!
Loving my new phone. best decision ever to upgrade
5 out of 5 stars
16 January, 2026
originally posted on ATT.com
Excellent choice,
Just the right screen size and storage capacity.