Dear Sam H, Thank you for reaching out We certainly understand your disappointment and the inconvenience if you are experiencing issue connecting Bluetooth devices. To resolve this, check if your phone is running with the most current OS update. If OS is updated, try to do a power cycles and try to setup the Bluetooth connection again. If problem persists, if the Bluetooth device is working properly, battery has ample amount of charged life and is being recognized or detected by the phone. Additionally, check inside Settings if Bluetooth was enabled and the device was paired and connected successfully. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty