Q&A(8)
Q: Where can I find instructions for this new lock?
A: The combination to open the lock is packaged with the lock, usually on a tag hanging on the lock. This lock comes with a preset combination that is not changeable.
submitted byMasterLockCompany - 13 days agoBrand expert
Q: I bought this lock and I don’t see any instructions. How do zi know what the combination is?
A: The combination to open the lock is packaged with the lock, usually on a tag hanging on the lock. This lock comes with a preset combination that is not changeable.
submitted byMasterLockCompany - 13 days agoBrand expert
Q: Is the default combination the same for every lock
A: No, they are different.
submitted byMasterLockCompany - 2 months agoBrand expert
Q: Is there any direction you have to put the code in and will it automatically unlock when you put the code in or do I have to press a button or something?
A: You just need to line the combination up between the arrows and pull open. For more information regarding this product, or any others from Master Lock, please contact our Customer Support at 800-464-2088 US, 1-800-227-9599 CAN
submitted byMasterLockCompany - 7 months agoBrand expert
Q: Can this chain be straightened out? Or is it always will be curvy? Thanks.
A: It will tend to coil up.
submitted byMasterLockCompany - 1 year agoBrand expert
Q: I lost my combination. How do I get it back?
A: This type of lock does not have a serial number on it therefore, we do not have the combination on file.
submitted byMasterLockCompany - 2 years agoBrand expert
Q: How long is the cable
A: 4 foot
submitted byMasterLockCompany - 5 years agoBrand expert
Q: How do you set the combination on this lock
A: Hello. The combination on this cable lock cannot be changed. Sorry for any confusion, we notice this has to be changed on the product page and will get right to it.
submitted byMasterLockCompany - 5 years agoBrand expert