Q&A(45)
Q: I see a red tape, possibly a joint when the cord is fully pulled out. Anyone else see an electrical tape used to insulate joints at the very end or is mine used? I haven't removed the tape yet to see if it is indeed a joint as the iron worked fine.
A: Thank you for your interest in this Black + Decker iron. The red tape on the cord indicates the maximum length the cord should be extended. Please do not attempt to pull the cord out any further, as there may not be enough tension left to retract the cord properly. If you need further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com and reference 42009816 so that we may better assist you.
submitted byBlackAndDeckerSupport - 5 years agoBrand expertA: I think it is just an indicator of the end of the cord
submitted byJoe - 5 years ago
Q: Does this Iron Automatically shut off?
A: Thank you for your interest in the Black+Decker Steam Iron. Yes, this iron does have a 3-way automatic shutoff. However, we do recommend to always unplug the iron when not in use. If you need further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42608807 so that we may better assist you.
submitted byBlackAndDeckerSupport - 1 month agoBrand expert
Q: Should I use distilled water or tap water
A: Thank you for your interest in this Black+Decker iron. We advise using tap water in a Black+Decker iron. The water needs to have some level of mineral content. If you need further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com and reference 42604650 so that we may better assist you.
submitted byBlackAndDeckerSupport - 2 months agoBrand expert
Q: Does steam automtically come out when using all of the settings?
A: Thank you for your question regarding the Black+Decker Steam Iron. This iron will automatically steam on settings 4-6. If you need further assistance, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42598549 so that I may be able to better assist you.
submitted byBlackAndDeckerSupport - 2 months agoBrand expert
Q: Does this iron have a silk and wool setting?
A: Thank you for your question regarding the Black+Decker Steam Iron. This iron does have a setting for both Silk/Nylon and Wool as well as for Synthetic, Polyester/Rayon, Cotton Blends, and Cotton/ Linen. If you need further assistance, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42592673 so that I may be able to better assist you.
submitted byBlackAndDeckerSupport - 3 months agoBrand expert
Q: Does this iron come with a water cup
A: Thank you for your interest in the Black+Decker Steam Iron. This iron does not come with a water cup. I do apologize for the inconvenience. If you need further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42592255 so that we may better assist you.
submitted byBlackAndDeckerSupport - 3 months agoBrand expert
Q: What is the purpose of the black clip thingy that came with the iron
A: Thank you for your question regarding the Black+Decker Steam Iron. The black piece is for packaging purposes only, and is not a part for the iron. I do apologize for the confusion. If you need further assistance, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42576261 so that I may be able to better assist you.
submitted byBlackAndDeckerSupport - 5 months agoBrand expert
Q: Would you please tell me the dimensions of the non-stick plate?
A: Thank you for your interest in the Black+Decker Steam Iron. The sole plate measures approximately 9" from tip to the base, and 4.5" at the widest point near the bottom. If you need further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42571297 so that we may better assist you.
submitted byBlackAndDeckerSupport - 6 months agoBrand expert
Q: I received this steam iron as a gift and can not get the spray feature to work. I've checked the water level, allowed the water temperature to heat up, and pressed the button many times.
A: Thank you for providing your feedback regarding your Black+Decker Steam Iron. I’m sorry to hear of the difficulties you're having with your iron. Our team has already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your iron has a two year warranty. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42547464 so that I may better assist you. We look forward to hearing from you.
submitted byBlackAndDeckerSupport - 9 months agoBrand expert
Q: Can this iron be used at any temperature withOUT steam? I want a hot temp, but no steam for certain craft things.
A: Thank you for your question regarding the Black+Decker Steam Iron. To dry iron (no steam) use SmartSteam™ settings 1–3, or for high heat simply empty the water tank. Once preheated, press the Burst of Steam button a few times to fully empty the water tank before ironing. If you need further assistance, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42533633 so that I may be able to better assist you.
submitted byBlackAndDeckerSupport - 10 months agoBrand expert