Q&A(13)
Q: Does it grow mold at the bottom like most racks
A: Our cleaning and care instructions are: NOT Dishwasher-safe. Wash thoroughly before initial use and periodically. Hand wash in warm, soapy water. Rinse thoroughly and air dry. DO NOT microwave. DO NOT boil or sterilize
submitted byTomy Expert - 6 years agoBrand expertA: Unfortunately, yes.The nubbins at the bottom of grass don't allow for enough air circulation under the Lawn, so it grows mildew.If using, I recommend setting a weekly reminder to wash & thoroughly dry
submitted byLala725 - 1 year agoA: Yes it does. And it's not dishwasher safe
submitted bymama101 - 7 months ago
Q: Is the color of the grass gray or light green?
A: The grass is a light green color.
submitted byBoon - 7 years agoBrand expertA: It’s light green. They also make all white ones.
submitted byJeremyandnic - 7 years agoA: The color of the grass is green
submitted byErinnT - 7 years ago
Q: New packaging on the shelf states "Improved Antimicrobial Airflow Design". Does this item include any added antimicrobials?
A: Please call our Consumer Care at 800-704-8697 or email us at CS@tomy.com and they can assist you further.
submitted byTOMY - 1 month agoA: Please call our Consumer Care at 800-704-8697 or email at CS@tomy.com and they can assist you further.
submitted byTOMY - 1 month ago
Q: Anyone ever try putting this in the dishwasher? I know it says not to.
A: Yes I tried. The heat from the dishwasher bent the grass part. I had to place a book on it to get it to go back to normal. I wouldn't recommend putting it in the dishwasher.
submitted byTash - 8 years agoA: This item is not dishwasher safe. Please only hand wash with warm soapy water.
submitted byBoon - 8 years agoBrand expert
Q: The new packaging on the shelves state this product has "improved antimicrobial airflow design". Are there any antimicrobial additives put into this product?
A: Please call our Consumer Care at 800-704-8697 or email at CS@tomy.com and they can assist you further.
submitted byTOMY - 1 month ago
Q: Does this include the stem and twig also?
A: There is a Bundle with all three items available.
submitted byTomy Customer Service - 4 years agoBrand expert
Q: Is this dishwasher safe?
A: No, it is not dishwasher safe. This item is hand wash only.
submitted byTomy Customer Service - 4 years agoBrand expert
Q: About how many bottles can this fit on at one time?
A: Thank you for your inquiry. Please call us at 800-704-8697, and we can help you with your lawn. Thanks Dan
submitted byTomy Customer Service - 5 years agoBrand expert
Q: Is this the large one?
A: Yes the Lawn is the larger one, Dimensions: 13.5" x 11" x 2.5", the Grass Dimensions: 9.5" x 9.5" x 2.5"
submitted byTomy Customer Service - 5 years agoBrand expert
Q: Does it come with the tree or just the grass
A: Thank you for your questions. This item comes with the grass and the tray. Thanks Dan
submitted byTomy Customer Service - 5 years agoBrand expert