jerake75 - 10 days ago
I am a long time Bose consumer (at least for my lifetime)...the Bose sound/speakers is always impressive, but moving into the digital realm, from experience, they can't seem to get the software portion hammered out.
After a year of fighting with their tech support on the forums, specifically over SiriusXM failures, I sold most of my Bose SoundTouch speakers, moving to a competitor. I received some incentives to purchase this particular speaker, and the Black Friday discount finally pushed me over the edge. FYI, I am not interested in Alexa or some of the other "smart" features, only the sound quality and playing SiriusXM stations. I have been curious about these speakers since they were released due to their internal speaker positioning, and I have to admit - the sound is phenomenal. That said, the best sound I've ever heard is from the Apple HomePod (with Bose a close second), but the volume isn't there on the HomePod; the Bose 500 has the volume and room filling, high quality sound. I wish the highs were a little clearer and crisper (the SoundTouch 20 handles those better IMO), but that's a very small quibble, as you can adjust the bass/treble via the Bose Music app.
Frankly, I was blown away when I first turned it on last night - this one speaker could replace three others in my living room/kitchen open area alone. I played SiriusXM stations, and connected via AirPlay from my iPhone and Mac - works beautifully, very impressed. But, knowing the instability of Bose software as I do, I fully expect something to go awry, and I expect a painful and prolonged resolution, if any. That alone prevents any further from investment in additional Home series speakers. If Bose gets their software into a solid, consistent state, that will change, but not until that day comes, if ever.