Burt's Bees Sensitive Facial Cleanser - 6oz
$10.99 ($1.83/ounce)
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Guests are saying
This face cleanser has garnered mixed feedback from guests, with many praising its gentle formula and effectiveness for sensitive skin. While some guests have experienced breakouts and irritation after the recent ingredient change, others have found it to be a transformative addition to their skincare routine, leaving skin feeling clean, soft, and hydrated. Its creamy texture and ability to cleanse without stripping moisture are highlighted as key benefits, making it a popular choice for those with delicate skin.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.2 out of 5 stars with 519 reviews
Soothing: 4.06 out of 5
Good for Sensitive Skin: 4.13 out of 5
Moisturizing: 4.07 out of 5
Helps Remove Makeup: 3.89 out of 5
Accurate Scent: 4.56 out of 5
69% would recommend
86 recommendations
5 out of 5 stars
28 July, 2026
originally posted on burtsbees.com
Love the skin you're in!
I have very sensitive skin and cannot use creams, lotions or many other forms of skin hydration mostly because they contain stearic acid and/or magnesium stearate. I discovered my sensitivity quite some time ago by accident, and stopped itching once I went through every product in my drawers and cabinets and removed everything that contained it. At the time I didn't realize how prevalent it was. Burt's Bees Sensitive Solutions Gentle Cream Cleanser and Aloe Vera Toner are the only things that I use and they keep my skin soft and refreshed all day long without any itching or irritation.
1 out of 5 stars
8 May, 2026
originally posted on burtsbees.com
Horrible ingredient change
So disappointed with the ingredient change from cotton extract to aloe. I used this face wash exclusively for 10 years. The change to aloe completely disrupted my skin. Sucks when big companies (Clorox) buy up quality brands and ruin them.
1 reply from Monique from The Burt's Bees Team team - 3 months ago
Thanks for your loyalty through the years. We're sorry to hear about your disappointment with the ingredients of our Sensitive Solutions Gentle Cream Cleanser. So we can further assist, please reach out to us at 800-849-7112 and mention #260511-000430. Hope to hear from you soon.
5 out of 5 stars
Thumbs up graphic, would recommend
2 May, 2026Verified purchase
Great for sensitive skin
Favorite face wash. Gentle and still cleansing.
5 out of 5 stars
Thumbs up graphic, would recommend
5 January, 2026Verified purchase
Gentle facial cleanser
Best face cleanser ever!
2 out of 5 stars
Thumbs down graphic, would not recommend
12 December, 2025
Wanted To Love It
Broke me out! I thought I loved it at first, then I noticed my already hormonal, sensitive, oily/combo skin having endless little breakouts, red painful bumps and small white heads heads all in weird places I normally do not break out. These pimples are relentless too. My only change has been this face wash. Nope! Returning. The texture is perfect, lather is good, scent is fine. Didn’t dry me out even in a Michigan winter. I wanted to love it so so bad.
1 reply from BurtsBees team - 8 months ago
Thanks for sharing such detailed feedback. We’re really sorry to hear this happened while using our Sensitive Solutions Gentle Cream Cleanser, especially when it initially felt like a good fit for your skin. We understand why this was disappointing after a positive first impression. We’d like to help further and talk through this with you. Please give us a call at 800-849-7112 and mention #251216-000377, and we’ll go from there. Talk soon. Jill from The Burt's Bees Team
1 out of 5 stars
Thumbs down graphic, would not recommend
6 December, 2025
Allergic to this, im only allergic to cheap stuff
I’ve only ever had an allergic reaction to cheap face products with low quality ingredients and I immediately had a reaction to this one. I use the burts bees lip balms and moisturizers daily, but for some reason this cleanser crushed me. The smell is really weird, like oatmeal someone regurgitated.
1 reply from BurtsBees team - 8 months ago
Thanks for sharing this with us. We’re really sorry to hear this happened while using our Sensitive Solutions Gentle Cream Cleanser, and that’s understandably upsetting. We’d like to talk with you directly to help. Please give us a call at 800-849-7112 and keep #251216-000585 handy so we can assist further. Looking forward t o your call. Jill from The Burt’s Bees Team
5 out of 5 stars
5 December, 2025
originally posted on burtsbees.com
Smart purchase!
This cleanser has transformed my dry skin into clear, soft, supple skin. A welcome permanent addition to my routine at 60 years young.
5 out of 5 stars
Thumbs up graphic, would recommend
18 October, 2025Verified purchase
Nice!
A nice go-to face cleanser. Gentle and strong too. Leaves your face feeling very refreshed from the peppermint or whatever is in it.
2 out of 5 stars
2 September, 2025
originally posted on burtsbees.com
Way too thick
So incredibly thick. It doesn’t soak in and leaves my skin looking drier than before I applied it.
1 reply from The Burt's Bees Team team - 11 months ago
Thank you for leaving your review for our Sensitive Solutions Gentle Cream Cleanser, and we're sorry to hear this product was thick and didn't absorb well. So our team can speak with you about this, please give us a call at 800-849-7112 with #250903-000465. We look forward to your call.
4 out of 5 stars
18 August, 2025Verified purchase
Burt's Bees Saving My Skin Postpartum!
My skin became crazy sensitive postpartum. I realized it hates niacinamide and ceramides, which are in lots of things now. This stuff is free of all that and I’m loving it!! The only issue is it’s hard to know whether I’ve rinsed it all off and it does NOT wash off makeup so I still have to use something else for that. But otherwise, my skin has calmed down and is glowing.
5 out of 5 stars
6 July, 2025
originally posted on burtsbees.com
Amazing thing to buy
I love Bert bees in general but this is probably the best face wash. It keeps my skin clear and I love it.
3 out of 5 stars
Thumbs down graphic, would not recommend
13 June, 2025Verified purchase
Not for after microblading
I used this cleanser the day of microblading and was perfectly happy with it. Then, I used it two days post-microblading, under the impression that it would be soothing since it is labeled as gentle and for sensitive skin. It definitely isn't gentle enough, in my opinion. It has 4 different types of alcohol, which would explain why it caused irritation.
5 out of 5 stars
9 June, 2025
originally posted on burtsbees.com
Best facial cleanser I've ever used!
I love love this gentle face wash. I have dry skin and it never feels dry after I wash with this. It also removes makeup, sunscreen, and leaves my skin feeling clean and soft. I do think it's for more dry complexions rather than oily. I found my forever face wash!
5 out of 5 stars
Thumbs up graphic, would recommend
7 May, 2025Verified purchase
My go-to cleanser for years
I have really tricky skin that’s both sensitive and acne-prone and this is the only cleanser I’ve tried that manages to tackle both. It’s cleansing, hydrating, and soothes irritation.
5 out of 5 stars
9 April, 2025
originally posted on burtsbees.com
Great Product
Great product. Gentle but effective cleansing. I have used this for years.
5 out of 5 stars
Thumbs up graphic, would recommend
14 March, 2025Verified purchase
Perfect for dry skin
I’ve been using this for years. Every time I try something new my face gets incredibly dry. This is the only face wash that leaves my skin feeling great!
5 out of 5 stars
8 March, 2025
originally posted on burtsbees.com
Great Daily Cleanser for Genetically Oily Skin
This was my first Burt’s Bees cleanser, and having genetically oily/problematic skin as an adult and throughout most of my life, became an instant fan of the product and the brand. It cleanses without drying like others. Noticeable decrease in oil level in two weeks..highly recommend.
1 out of 5 stars
19 February, 2025
originally posted on burtsbees.com
Tube not filled with product
Product seems to be ok so far, but I will not be purchasing again. Very frustrating paying for a a product that is only half filled in the packaging! It’s just like buying chips, half the packaging is air.
1 reply from The Burts Bees Team team - 1 year ago
Thanks for bringing this to us, and we're sorry that our Solutions Gentle Cream Cleanser let you down. To ensure you have a better experience, please give us a call at 800-849-7112 with #250306-000386. We hope you connect with us soon.
1 out of 5 stars
Thumbs down graphic, would not recommend
21 January, 2025Verified purchase
Why so dry?!
Dried out my face horribly!
1 reply from BurtsBees team - 2 years ago
Thanks for your feedback, Crachelle, and we're sorry our Sensitive Facial Cleanser didn't improve your skins moisture barrier. We understand we let you down and want to offer our assistance. Please call us at 800-849-7112 using #250121-000297. Hope to hear from you soon. Alexandrea from The Burt's Bees Team
5 out of 5 stars
Thumbs up graphic, would recommend
11 January, 2025Verified purchase
love!
I’ve used this for years it’s the only thing that has worked for my sensitive skin!