Coleman 316 Series Hard-Sided Cooler - Blue

Hello. Thank you for sharing your experience with the Coleman Classic Series 70-Quart Hard Cooler. We are sorry to hear that the performance did not meet your expectations and that the ice retention fell short of what was advertised. The "up to 5 days" claim is based on testing under specific controlled conditions, including the use of block ice, minimal lid openings, and outdoor temperatures of around 90 degrees Fahrenheit. In real-world use, factors such as the type of ice used (cubed vs. block), frequency of lid openings, and even pre-chilling the cooler and contents can significantly affect ice retention. That said, we understand how disappointing it can be when a product does not perform as anticipated, especially from a brand you have trusted for many years. We truly value your feedback and will share it with our product team, as consumer insights help us continue to improve. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care

Hi! Thank you for sharing your feedback regarding the Classic Series 100-Quart Wheeled Cooler. We appreciate your detailed review and are sorry to hear that the cooler did not meet your expectations, particularly in terms of ice retention. We understand that the primary function of a cooler is to keep items cold, and we apologize for any inconvenience you experienced. Your suggestion is valuable and will be considered for future product improvements to better meet the needs of customers looking for longer-lasting cold storage. In the meantime, if your cooler is not staying cold, consider the following factors that may affect its ice retention: Pre-chilling items: Ensure that all food and drinks are pre-chilled before placing them in the cooler. This helps maintain a lower temperature. Ice quantity: Use plenty of ice, approximately 0.75 lbs. of ice per rated quart of the cooler. Loading order: Load cans and bottles first, then cover them with ice, as cold air travels down. Minimize lid openings: Limit how often you open the lid, as each opening allows warm air in, which can melt the ice faster. Storage conditions: Keep the cooler out of hot locations and direct sunlight, as this can significantly reduce ice retention. Water retention: Do not drain the melted ice water, as it helps keep the remaining ice cold. Check for defects: Inspect the cooler for any defects, such as a warped lid or insulation voids, which can compromise its performance. If you need our assistance, please contact us through our official Coleman website Contact Us form or via live chat, and we will be happy to assist you. Thank you, and please stay safe! Coleman Consumer Care

Hello, Thank you for reaching out to share your honest feedback on our 316 Series 70 Qt. Hard Ice Chest Cooler. We’re genuinely sorry to hear this product didn’t meet your expectations. As someone who has been part of the Coleman community for years, your trust means a great deal to us. This sounds like an unfortunate situation, and we regret any inconvenience it has caused, especially given the circumstances of receiving the item as a gift. We’ve conveyed your feedback to our team so they can evaluate it as part of our continuous commitment to quality and customer satisfaction. If you need assistance or you have more feedback, please reach out to us directly via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care.

Hello, We sincerely apologize for the disappointment you've experienced with the Coleman 316 Series 80 Cans/100qt Hard-Sided Wheeled Cooler. It's incredibly frustrating when a product doesn't perform as expected, especially after such a short period of use and when proper care has been taken. We understand that a warped lid severely impacts the cooler's functionality and your ability to use it for future trips. We take the quality of our products very seriously, and your feedback about the lid warping despite being stored properly is concerning. This is not the typical performance we expect from our 316 Series coolers. We stand behind our products and want to ensure you have a satisfactory experience with Coleman. Here are some troubleshooting steps to help you get it sealing properly: Inspect the Lid and Seal: Check for any debris, dirt, or ice buildup on the lid or the sealing surface. Clean these areas thoroughly with warm, soapy water and a soft cloth. Examine the rubber gasket around the lid for any damage or wear. Check the Hinges and Latches: Ensure the hinges are not loose or damaged. Tighten any loose screws and replace any broken hinges if necessary. Verify that the latches are functioning correctly and are able to close securely. If the latches are misaligned, adjust them so they can close properly. Ensure Proper Alignment: Sometimes, the lid may not align correctly with the base. Open and close the lid a few times to see if it aligns better. If not, gently adjust the lid to ensure it sits evenly on the cooler. Test the Seal: After cleaning and adjusting, close the lid and apply gentle pressure to ensure it seals properly. You can test the seal by placing a piece of paper between the lid and the cooler. If these steps don't resolve the issue, please contact us directly via our official Coleman website contact US page or through Live chat, and we will be happy to assist you. Thank you and have a good day! Coleman Consumer Care

Hello, thank you for your feedback on the Classic Series 120-Quart Hard Cooler. We're sorry to hear the ice melted so quickly during your trip. That is not the experience we aim to provide. We have shared your feedback with the appropriate department. To help improve performance, here are a few tips that may enhance insulation and extend ice retention: Pre-chill the cooler: Cooling the interior with ice or cold packs before loading can make a big difference. Use block ice or a mix of block and cube ice: Block ice melts more slowly than cubes. Keep it packed full: A full cooler retains cold longer, so minimize air gaps. Limit openings: Try to keep the lid closed as much as possible. Add an insulating layer: Lining the inside top with a reflective layer (like a towel or insulating mat) can help reduce warm air intrusion when opening. Unfortunately, the insulation in hard coolers like this is not user modifiable, but we take your concern seriously and will pass your feedback to our product team for review. If you require assistance, please contact us directly via our official Coleman website contact-us page https://www.coleman.com/support/contact-us or through Live chat, and we will be happy to assist you. Thank you and have a good day! Coleman Consumer Care

Hello, Thank you for your feedback about our Classic Series 100-Quart Wheeled Cooler. We sincerely regret that you experienced this issue with the handle and understand how frustrating that must have been. We appreciate you bringing this to our attention. Your feedback is invaluable to us, and we will certainly take it into consideration as we continue to improve our products. If you would like any assistance or have further concerns, please don’t hesitate to reach out to us directly. You can reach us via the 'Contact Us' form on our official website. We're available Monday to Friday from 9am - 5pm. Thank you, Coleman Consumer Care.

Hi! Thank you for sharing your feedback on the Classic Series™ 120-Quart Hard Cooler. We appreciate your honest review and are sorry to hear about the issues you've experienced. We strive to provide high-quality products, and it's disappointing to learn that the lid warped and the screws did not hold up as expected. Your comments are valuable to us, and we will use them to improve our products. Please reach out to us directly via Contact Us form on our website so we can assist you further and address these concerns. We are committed to ensuring your satisfaction and would like to make this right. Thank you for bringing this to our attention.

Hello, It sounds as though your Classic Series 100-Quart Wheeled Cooler has not performed as intended. This is not the experience we would like you to have with one of our items. Please reach out to us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you. Thank you!